The mobile signal in Parking Du Jard, Épernay is not good, which made charging problematic. I had to connect my car then move away from it to get a signal to start charging. Also about half of the... See more
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We used a fast charger near the river Seine in Rouen twice on one day as we did a long day trip away from our base in the city. The card process was smooth and charger speeds excellent. We received... See more
Company replied
Ecran tactile de la borne peu fiable ; difficultés (environ 10 essais) à ouvrir une session de charge, en particulier à cause de la reconnaissance difficile de la carte RFID FreshMile par la borne. S... See more
Company replied
La borne se trouve juste en face de la plage de Merlimont. Elle est accessible 24/24 7j/7. Le lancement de la charge et facile et intuitive via l'application Freshmile.
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Company details
About Freshmile
Written by the company
Freshmile, opérateur de recharge pour véhicules électriques
Pionnier en France et en Europe nous accompagnons depuis 2010 les entreprises et les collectivités dans l'installation et l'exploitation de leurs bornes de recharge. Nous offrons aux entreprises la possibilité de gérer leur flotte de véhicules électriques en toute simplicité. Et bien sûr, nous facilitons la recharge des automobilistes avec un pass et une application dédiée avec un accès à plus de 650 000 points de charge.
Freshmile permet aux conducteurs de véhicules électriques de recharger leur voiture grâce au Pass Freshmile et à l'application mobile.
• Accéder à 650 000 points de charge publics en France et en Europe
• Informations sur la disponibilité, les tarifs, les connecteurs, et la puissance des bornes
• Calculez votre itinéraire
• Assistance 24/7 par téléphone
Freshmile gère les bornes pour le compte d'entreprises, commerces, collectivités locales, hôtels et restaurants : quelles soient d'accès privé ou publique.
Nous proposons des offres ciblées en fonction des besoins de chacun :
• Freshmile Public, idéal pour les collectivités locales ou commerces qui souhaitent ouvrir leurs bornes au public
• Freshmile Business, l'offre incontournable destinée aux entreprises
• Freshmile Fleet, la carte-carburant 100% électrique pour simplifier la gestion de flotte !
• Pack Employeur, ou l'installation de bornes chez le collaborateur pour lui permettre d'avoir l'esprit tranquille
• Solution clé-en-main, Freshmile vous accompagne de A à Z dans votre projet d'installation de bornes de recharge, de la définition du projet jusqu'au suivi des bornes une fois installées
Contact info
Tour Sébastopol, 3 Quai Kléber, 67000, Strasbourg, France
- 03 69 24 67 32
- support@freshmile.com
- freshmile.com
Votre Pass Freshmile
3.3
Average
35K reviews
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Excessive charge rates
The site advertised the connection speed as 11kw and a cost of 0.25Euro per KWH + connection time charges. The cost of charging was 28.19 Euro for 25.06 kWH. @ 1.125 Euro per kWH this is very different to the advertised charges.
26 August 2026
Reply from Freshmile
Hello David,
We understand your surprise at the amount billed, which differs significantly from the advertised rate of €0.25 per kWh. The total cost may include charges related to connection time, in addition to the energy consumed, depending on the charging station’s rate terms.
We will review your inquiry to verify the details of this charging session and the displayed rates. Please contact support@freshmile.com and include the location and date of the charge so our team can provide you with an accurate response.
The Freshmile Team⚡
The mobile signal in Parking Du Jard
The mobile signal in Parking Du Jard, Épernay is not good, which made charging problematic. I had to connect my car then move away from it to get a signal to start charging.
Also about half of the chargers were not working, but this is only apparent via the app. The chargers themselves had no indication of any problems.
31 August 2026
Expensive and slow
29 August 2026
Reply from Freshmile
Hello,
We’re sorry to hear that you found the service expensive and slow. Please note that the charging point’s power and price are displayed on the online map, available via our website and app, so you can check the conditions before starting your charge.
L'équipe Freshmile ⚡️
Reply from Freshmile
Hello Valentin,
Thank you for your positive review! We’re delighted that you like the Freshmile app and that our support team was able to respond quickly to your requests.
See you soon at our charging stations!
The Freshmile Team⚡
Waste of time
Waste of time. The first machine in the Port of Les Issanres did not work, We moved to another, did everything and It told us after we'd tried to start that we could NOT start until 11 pm. Crazy. Two other people had the same experience.
15 August 2026
Reply from Freshmile
Hello,
We’re sorry for this experience and understand your frustration. The first charging station at Les Issambres port appeared to be unavailable, and the message regarding charging only being possible from 11 p.m. should not have appeared without a clear explanation.
We would like to investigate this issue to improve the situation. Please contact our support team at support@freshmile.com, providing the date, time and charging stations concerned.
The Freshmile Team ⚡
We used a fast charger near the river…
We used a fast charger near the river Seine in Rouen twice on one day as we did a long day trip away from our base in the city. The card process was smooth and charger speeds excellent. We received email invoices for the two charges within 24 hours . Only critique is that the pre authorisations stayed on our credit card account for several days disappearing a week after the charges were made. Tesla by comparison is much quicker in this respect.
15 August 2026
Reply from Freshmile
Hello,
Thank you for your feedback. We’re glad the charging experience and charging speeds met your expectations 🚗. It’s also great to hear that payment went smoothly and that the invoices were sent within 24 hours.
We also take note of your comment regarding the pre-authorisations remaining on your bank account for several days. This depends on your bank’s processing times, but we understand this can be improved.
If you would like us to look into your case in more detail, please contact support@freshmile.com.
The Freshmile team⚡
Reply from Freshmile
Bonjour,
Merci pour votre retour. Nous sommes ravis que l’application et le lieu vous conviennent 🚗. Votre satisfaction est importante pour nous, et nous restons mobilisés pour proposer un service simple et fiable.
L’équipe Freshmile⚡
Reply from Freshmile
Hello Darek,
Thank you for your feedback. We’re sorry to hear that our pricing does not fully meet your expectations. At Freshmile, we do our best to provide a reliable and easy-to-use service while staying focused on delivering a high-quality charging experience.
If you would like to discuss your situation in more detail or need any support, please feel free to contact us at support@freshmile.com.
The Freshmile team ⚡
Reply from Freshmile
Hello,
Thank you for your positive feedback! We’re delighted to hear that you found it quick and easy to use ⚡🚗
Your satisfaction is important to us, and feedback like this encourages us to keep improving the day-to-day charging experience.
The Freshmile team
Advertises 0.29€ a litre but costs…
Advertises 0.29€ a litre but costs double that when dispensed at 11kWh
11 August 2026
Reply from Freshmile
Hello,
Thank you for your feedback. We’re sorry for the confusion between the price shown and the amount charged when you topped up.
Our prices are listed on our online price list, which is available via the Freshmile website or app.
If you’d like, please contact us at support@freshmile.com so that we can check the billing terms and your top-up in detail.
We remain at your disposal to provide you with a clear and personalised response.
The Freshmile team
Once I was connected it was all good
Once I was connected it was all good, however the newer chargers do not appear on some apps so having to download the Freshmile app in a 3G zone was not easy.
8 August 2026
Reply from Freshmile
Hello,
Thank you for your feedback. We’re delighted to hear that the top-up went smoothly once the connection was established.
We’re sorry to hear about the difficulties you experienced with some charging points and when downloading the app in a 3G area. We’ve taken your feedback on board, as we know that a simple and seamless experience is essential.
If you’d like to report the charging point in question or require assistance, please don’t hesitate to contact support@freshmile.com.
The Freshmile team ⚡
after checking the price at 2 apps for…
after checking the price at 2 apps for kwh I found Freshmile had the best price.
I swiped the plastic card and after some time 40-60 sec the charging started.
6 August 2026
Reply from Freshmile
Bonjour,
Merci pour votre retour positif. Nous sommes ravis d’apprendre que nos tarifs vous ont convaincu et que la recharge a pu démarrer correctement.
Le délai après le passage de la carte peut varier selon la borne et le temps de communication nécessaire au démarrage de la session. Si vous avez la moindre question ou besoin d’un suivi, notre équipe reste disponible à support@freshmile.com.
L’équipe Freshmile⚡
Too slow and then a penalty charge for…
Too slow and then a penalty charge for over staying!
5 August 2026
Reply from Freshmile
Bonjour David,
Nous sommes désolés que la charge vous ait semblé trop lente, et comprenons votre mécontentement concernant les frais de pénalité liés au dépassement du temps de stationnement.
Ces tarifications dépendent des conditions de la borne et du site concerné. Si vous souhaitez davantage d’explications sur votre session, notre équipe reste à votre disposition à l’adresse support@freshmile.com.
L’équipe Freshmile ⚡
Unable to charge andthe app was…
Unable to charge andthe app was unhelpful. Additionally, one of the two charging points has been out of order for a long time.
30 July 2026
Reply from Freshmile
Hello Delnaja,
We apologize for the inconvenience. Thank you for bringing this to our attention; we will forward the information to the appropriate team so they can inspect the terminal and resolve the issue.
The Freshmile Team ⚡️
Charging is a hassle "Prepaid" this is…
Charging is a hassle "Prepaid" this is a set-back to the eighties. Think that I can use my business RFID tag all over Europe... But not on these chargers?? In the heat in the sun scanning an AP. Required to top-up my balance while my Visa Card is already linked. It sucks big time and is a setback to the 1980's. Connect your chargers to OCCP integrate with e-Flux By Road or similar and everyone is happy. Now you are WAY to expensive and way to complicated to easily start charging. Besides this 50% of the chargers are out-of-order...
26 July 2026
Reply from Freshmile
Hello,
We’re sorry that your experience wasn’t satisfactory.
Prepayment and access requirements vary by charging station operator, but we’re working to make recharging simpler and more compatible with a variety of payment methods.
Regarding unavailable charging stations, our teams and local maintenance providers are working to improve network reliability.
If you’d like, you can contact us at support@freshmile.com so we can look into your situation in more detail.
The Freshmile Team ⚡️
application nickel
26 July 2026
Reply from Freshmile
Bonjour,
Nous vous remercions pour vos commentaires positifs. Nous sommes ravis d'apprendre que votre expérience s'est bien déroulée.
L'équipe Freshmile ⚡️
Simple d’utilisation si on a anticipé…
Simple d’utilisation si on a anticipé d’avoir la carte physique et pas seulement l’application
24 July 2026
Reply from Freshmile
Bonjour,
Merci pour votre retour. Nous sommes ravis que l’utilisation vous paraisse simple.
Nous comprenons toutefois votre remarque sur la nécessité d’avoir une carte physique en complément de l’application. Selon les sites et les moyens d’accès acceptés, l’usage peut varier, et nous savons que cela peut demander un peu d’anticipation.
L'équipe Freshmile ⚡️
The charging speed was only 6kw even…
The charging speed was only 6kw even that the station had 22kw. I were the only car the station
20 July 2026
Reply from Freshmile
Hello,
Thank you for your feedback. We’re sorry that the charging power didn’t meet your expectations. Although the charging point can deliver up to 22 kW, the actual speed also depends on the vehicle’s specifications and its on-board charger.
If you would like us to investigate your session in more detail, please do not hesitate to contact us at support@freshmile.com, providing the date, time and location of the charge, as well as the make and model of your electric vehicle.
The Freshmile team
Didn’t work at all
I could plug my car and pay the reservation money but I never got any kWh into my car. I tried on three different places on Monday 20.07 and Tuesday 21.07. I hope the reservation money will come back soon.
21 July 2026
Reply from Freshmile
Hello Madam,
We are sorry that the payment did not go through despite the bank authorisation. This sort of situation is, of course, not what you would expect.
The processing time for the bank authorisation depends on your bank and may take several days. We would therefore ask you to please be patient: the authorisation will be processed shortly.
The Freshmile team
Reply from Freshmile
Bonjour,
Nous sommes navrés d'apprendre cette différence de prix. Nous vous invitons à contacter notre service client pour investiguer la situation.
L'équipe Freshmile ⚡️
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