CHRISTOPHER WOOLLAMS

Reviews

Aug 26, 2026

Waste of time

Waste of time. The first machine in the Port of Les Issanres did not work, We moved to another, did everything and It told us after we'd tried to start that we could NOT start until 11 pm. Crazy. Two other people had the same experience.

15 August 2026

Reply from Freshmile

Aug 26, 2026

Hello,

We’re sorry for this experience and understand your frustration. The first charging station at Les Issambres port appeared to be unavailable, and the message regarding charging only being possible from 11 p.m. should not have appeared without a clear explanation.

We would like to investigate this issue to improve the situation. Please contact our support team at support@freshmile.com, providing the date, time and charging stations concerned.

The Freshmile Team ⚡

Review of Hastings Direct

Updated Jun 19, 2019

They don’t answer their phone!

They don’t answer their phone. In the end, "An hour’s wait" the voice said. Their 'chat' said they couldn’t answer for 3 days. And that was to take out a new contract. Now I want to add someone to the policy; the website (signing in to the members area - tried by me, my PA and my son separately) won’t do it, the chat is unavailable and the phone lines are again full for an hour ‘but call back later, it may be less then’. What happens if you need them urgently? And please don’t think it was just me. My PA tried for 2 hours and my son too. On two consecutive days. This is not customer service.

20 May 2019

Unprompted review

Reply from Hastings Direct

Jun 19, 2019

Hi Christopher,

I'm sorry to see you and your family have all had difficulties getting through to the team at different times or another. Its worth mentioning that you can make amendments to your policy, like adding another driver to your policy, via your online MyAccount. Just click on this link: https://www.hastingsdirect.com/Portal/servletcontroller?action=login#signin to register if you haven't already.

~ Jamie