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Fresha Reviews 

6,904
•
TrustScore 5 out of 5

4.8

Software Company
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Review summary

Created with AI, based on recent reviews

Looking at 3,422 reviews, reviewers overwhelmingly had a great experience with this company. Many people frequently praise the support team for providing extremely fast replies and successfully resolving complex technical issues efficiently. Consumers note that the staff members are very patient, polite, and thoroughly helpful when guiding them step by step through various account and setup problems. Some reviewers were not happy with the support system, mentioning frustratingly long delays or getting no helpful response whatsoever to their emails. A few users also felt that the overall customer service lacked necessary flexibility and left them stranded without clear resolutions when urgent business issues arose.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, supportive, and efficient when resolving technical issues.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast and efficient assistance with... See more

Response time

Clients share positive opinions on response time, frequently highlighting fast replies and helpful support.... See more

Service

Customers consistently note positive experiences with service, highlighting efficient operations and quick... See more

User experience

People report positive experiences with user experience, highlighting how efficient, fast, and user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amra took the time to explain why it wasn't working - even though it had previously - clearly a change that Fresha made changed how our packages worked without us knowing it was going to change things... See more

Rated 5 out of 5 stars

I'm currently still in the trial phase of Fresha - testing it out as a replacement for Treatwell. It isn't necessarily the most intuitive program, but looks pretty good so far. I had a few problems w... See more

Rated 5 out of 5 stars

Pren, helped me in more ways than 1 this evening, showing interest in my profile and guiding me in my blast campaign and step by step until finished and that I was happy with all. Thank you so much,... See more

Rated 5 out of 5 stars

After I reached out to make a change for our website listing Jack got back to me within 2 hours and said the changes were completed. And that was at midnight that I requested the correction. Unbelie... See more

Company details

  1. Software Company
  2. Online Marketplace
  3. Professional Organizer

Written by the company

Fresha is the #1 booking platform and marketplace for beauty and wellness. Each month, millions of appointments are discovered, booked and paid with partner salons, spas and barbershops on Fresha. Over 110,000 business venues in 120+ countries use the platform to manage their operations with Fresha’s intuitive, subscription-free software. Fresha transforms beauty and wellness business operations by enabling online appointment bookings, processing card payments and managing customer records, along with automation for marketing, staffing, product inventory and accounting, all in one place. Launched in 2015 originally under the name Shedul, the company rebranded to Fresha in 2020. Fresha is headquartered in London, UK with global offices located in Dubai, New York City, Vancouver, Sydney and Warsaw.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(6,904)

3,596 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

What awful service

What awful service. Trying to get an appointment in my area and on their site the have businesses that do not exist.
The one they guided me to was rubbish, did not even cover what I wanted.
Out of date phone numbers and premises.
Does ASA know that you are peddling false information !
I think I will pass on to them what you are advertising.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I really appreciate Hevi’s help and…

I really appreciate Hevi’s help and patience in answering all of my questions. Hevi was very helpful, professional, and took the time to explain everything clearly. Thank you so much for your excellent customer service and for helping me resolve my concerns!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Jack provided exceptional customer…

Jack provided exceptional customer service. He was patient, thorough, and took the time to investigate my request with the engineering team. He clearly explained everything and provided the information in both PDF and Word formats. I truly appreciate his professionalism, communication, and willingness to go above and beyond to help me.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Quick service…

I had an issue with a payment through marketplace and Ereza was very kind and quickly got it resolved. Fresha so far has been a good app in getting my business started!

3 September 2026
Unprompted review

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