I ordered a terrarium online as my…
I ordered a terrarium online as my daughter-in-law had a baby and was sending this to the hospital as a congratulations. The terrarium had a bug in it so I reported this issue. They would not take responsibility and the solution was for me to return the item but unfortunately there is no shop near me. I called them to discuss that they should do the right thing pick it up and replace it but they wanted me to put the terrarium outside check for more bugs etc. Terrible experience so embarrassed that this went out to my family infected would never buy from them again, especially considering that they won’t do the right thing and replace the item considering it was a gift.