Flexi-Agent Reviews 

Buying and selling our home through Flexi Agent was relatively a good experience.
Unfortunately, what happened on completion day completely changed our view.
What should have been one of the most exciting days for us quickly turned into a nightmare when we arrived at our new home and discovered what can only be described as a dumping ground.
This wasn’t simply a few unwanted items left behind. We were faced with a mouldy, rotten caravan, two rotten trailers, an old toilet, sheds full of disgusting and rotting rubbish, along with a huge amount of waste that we then had to deal with and pay to have removed.
We contacted Flexi Agent because we genuinely felt that this was completely unacceptable when taking possession of a property. However, once the sale had completed, we felt there was very little interest in helping us resolve the situation and no responsibility was taken for what we had been left to deal with.
That is probably the most disappointing part. Throughout the buying and selling process we had been happy with the service, but when we really needed support after completion, we felt completely let down.
We had already spent a considerable amount of our savings moving home and certainly hadn't expected the additional cost and physical work involved in clearing somebody else's rubbish.
Moving into a new home should be exciting. Instead, we spent our first days dealing with rotten rubbish, arranging a skip and finding people to remove items that should never have been left at the property in the first place.
Heartbreaking is the only way I can describe how we felt.
I don't leave negative reviews lightly, and I have deliberately waited before writing this because I wanted to be fair. I can say that our experience with Flexi Agent during the actual buying and selling process was good. However, I cannot overlook how unsupported we felt when we discovered the condition in which the property had been left.
Good customer service shouldn't end the moment a sale completes. It is how a company responds when something goes wrong that really matters.

Early days in our sale, but we are impressed with very quick and helpful advice.
Special mention to Ellie Bretherton for her help in the initial stages.

Had a wonderful experience dealing with flexi agent when buying my first home.. I just want to say a massive thank you to Jill for all the help and guidance she gave when purchasing the property. She made things nice and easy, went above and beyond to help, was always on the end of the phone to help with any queries and was a pleasure to deal with.

Highly reccomend Flexi agent to buy/sell with especially Marc Curley auctioneer for his honest professional persistence. Got a sale on my property when all other estate agents failed.. Flexi agent also found my new property and helped with all enquiries supportively nothing was too much trouble. I would definitely use them again and would highly reccomend to all, Flexi agent will get you where you need to be,.process smooth due to Flexi agents input from start to completion. If youre thinking of selling with them or buying they really do go that step further , don't hesitate you wont regret it.

We deal with a lot of estate agents and almost all of them are terrible. Flexi Agent in Southport is an exception, they are really good! Special shout out to Ben, he in particular is excellent... very experienced so knows his stuff and very personable so easy to deal with. The rest of the team, Harvey and Oliver, are also very good. Thank you and well done, we'll be back!

poor experience when trying to sell my house they removed us off the list as we didn't accept buyers offer. Also when purchasing a property they rang my partner and gave him all the details of what i was viewing. This could of caused arguments or worse still if i was fleeing a situation this would of put me in danger.

Excellent service from the lettings team at Flexi Agent, and a special mention to Harvey who ensured that the whole process was completely seamless ( and painless) .

I can highly recommend their services and we will be putting all future work through their offices.

Looking for a retirement property, either an apartment or a bungalow, in Southport. The agent has been superb in providing regular options and although the latest, after 2 viewings, didn’t materialise, they continue to help us. Charles in particular has been superb so Thankyou and we hope you find us a suitable new and probably final home soon.

I was given a property valuation for a building which was valued at 220k to 250k depending on the spec. I did the refurbishment on the property and I asked them to sell the property and they gave me a valuation of 190k despite me doing a lot more work then which was given on the builders quote. I asked them to clarify why there is such a difference in the quotes and they could not answer. It was Amy who gave the valuation so if she be very cautious if you decide to get a valuation thru her. It feels like it was a scam to get me to buy the property as I would not have bought the property without that valuation of 220k to 250k. So I’m looking into this to find out if there was any negligence and will be looking to claim compensation

As a buyer for a property marketed by Flexi Agent, my experience has been extremely disappointing. The property was advertised as “fully refurbished” and “move-in ready”, yet an independent survey revealed multiple urgent and structural issues requiring immediate attention before completion.

When I raised these concerns, the branch manager responded with a false and inappropriate claim that I had previously expressed interest in the property and commissioned works — which is completely untrue. Rather than acknowledging the misleading description, the response was defensive and dismissive with a thinly veiled threat that the sellers could seek to recoup costs for the imaginary works I commissioned before the property was on the market with Flexi Agent.

Buyers should be cautious — the marketing was not accurate, and the handling of my complaint was deeply unprofessional. I have since referred the matter to the Property Ombudsman for review.

Mariyah from the Formby branch was most helpful and regularly sent us new properties as they came on the market and kept in touch- most impressed thank you

Flexi agent sold our house for us and we couldn’t recommend them highly enough. As well as being extremely competitive they were professional and most importantly pleasant and amicable to deal with. Nothing was too much trouble and I would highly recommend them.

Jack and Andrea - Flawless experience, extremely professional and efficient.
I would Highly recommend

Self employed contractor carried work out for there clients brilliant communication. And detailed approach to work carried out.
Payment on time and very pleasant to work for.

Used this company more than once. Great customer service and willing to go the extra mile. Easy to keep in contact and keep you in the loop. Nothings too much bother. Highly recommend

Sold our house with Flexi ,
Great service , staff in the office very pro-active and kept me informed every step
Thanks guys -)

They were professional and kept me updated with information I needed.

Didn’t feel I needed to minder.

Had a nightmare at first with my buyer’s buyer pulling out of the chain, however Julie relisted the property and had it resold within 3 days for the same price. Really reassuring service from her in what is obviously a stressful experience!

Flexi-Agent is definitely the best in town. First, They have exceptional market knowledge. Second,the community is outstanding and third,they have efficient and effective work progress.
I can’t recommend enough

Great experience dealing with Flexi Agent, they sold my house and the process was totally smooth from start to finish. They kept me informed throughout the journey and got me over asking price! Would highly advise anyone to use them if looking to buy or sell. Best agent around!! Thanks guys!