FitX Reviews 

Only FitX Neuss experience | Munich etc. was WAY better.

The staff in this gym is inconsistent, hypocritical, and enforcing double-standard rules against certain people but not against others.

Clearly racially motivated, extremely unprofessional.

Absolutely unprofessional, raising their voice against customers.

I don't judge, but some people might definitely call it pathetic.

Avoid at all cost, trust me.

Go to McFit across the street, better conditions like monthly cancellation and bette equipment.

or into a nice gym like FitnessFirst if you want a first class gym, not a second class gym like this.

Thanks for the entertainment though it was amusing.

This gym is a joke.

Absolute joke. They give you membership without any problems but when you want to cancel it they will refuse to do it, send depth collectors and harass you. Absolutely no customer care, just bunch of kids behind computers. Definitely will look for better gym.

They force you as part of application to work 6 hours for free as Probetag just to reject you after. I have nothing against Probetag,but not when you are left unpaied. It preety sucks.

I ordered the incorrect item on their vending machine for 20 eur. I asked management for a refund. They couldn't give me because they don't have access to their account. I left the product with the man at the desk. Very unhelpful. I want my refund.

While moving plates between equipment during my workout, an employee accused me of not cleaning up, despite my explanation in English that I had just finished using them. The employee became hostile, insisted I should “speak German,” and even pretended to call the police when I hesitated to hand over my membership card. This treatment felt humiliating and discriminatory as a foreigner, especially since the gym itself was untidy, with plates left all over by others without similar confrontation.

The situation was witnessed by other members who supported me, but there was no other gym staff at the moment, and the empoyee refused to call anyone else or provide help or a solution. I felt deeply disrespected and unwelcome.

Update of Review March 30th, 2025
I don’t appreciate FitX replying here pretending that I am still able to use my free months after cancellation of my contract, when two different people working for FitX both informed me that this is no longer possible. The messages in German are copied below.

December 20th, 2024
Hey,
 
vielen Dank für deine Nachricht.
 
Leider verjährt der Anspruch auf Freimonate aus der Corona-Zeit mit Ablauf des Jahres. Daher können wir dir nur noch eine Erstattung der entsprechenden Beiträge anbieten.
 
Die Erstattung kannst du unter folgenden Kontaktformular beantragen: Zahlung > Beiträge während des Lockdowns. 
 
Wir hoffen, dass wir dir mit unserer Nachricht weiterhelfen konnten.

Sportliche Grüße

Nils

Member Support Team

im Namen der FitX Deutschland GmbH und im Auftrag der FitX Verwaltung GmbH

January 3rd, 2025
Hey,
 
vielen Dank für deine Nachricht.
 
Der Anspruch auf Rückerstattung der Lockdown-Beiträge ist nach §§ 195, 199 BGB bereits verjährt.
Die Frist für das Einreichen eines Antrags auf Erstattung wäre hier der 31.12.2024 gewesen.
 
Eine Nutzung als Freimonate ist ebenfalls nicht mehr möglich.
 
Es tut uns leid, dir keine positivere Rückmeldung geben zu können. 

Sportliche Grüße

Cici

Member Support Team

im Namen der FitX Deutschland GmbH und im Auftrag der FitX Service SE

Original review January 7th, 2025
I’ve never encountered such a blatant disregard for loyal clients. During the lockdown closures, this gym kept charging me every single month, never offering a fair solution for the time I was forced to stay away. By the time I realized I could ask for a refund, they told me the “deadline” had magically expired—despite never having notified me in the first place!
It might be “legal,” but it’s downright unethical. The complete lack of communication, empathy, and fairness is shocking.
As if that weren’t enough, they just increased the membership price by nearly a third for 2025.
After nearly 10 years of being a member, I have cancelled my contract. FitX used to be an okay cheap option, but with the price increase and poor treatment of its loyal members, there is no reason anymore to go to this gym.
If you’re looking for a fitness studio that actually cares about its members, respects them enough to keep them informed, and doesn’t pull price hikes, steer clear of this place.

I was a loyal member of this gym for years, yet when lockdowns forced their closure, they continued to charge my monthly fees. After reopening, they never notified me about any deadline for requesting a refund or credit. Instead, they quietly allowed the claim period to expire without even a courtesy warning.

Legally, they might be on firm ground citing the expired refund window, but this kind of “customer service” is anything but fair. A simple heads-up would have shown they care about their members’ best interests—unfortunately, they chose not to. If you value transparent and considerate treatment, I’d recommend looking elsewhere.

I had a terrible experience with FIT X WORMS. When I joined, I spoke to a personal trainer and explained that I was living in company accommodation in Worms and could be relocated at any time.

He assured me that I could cancel the contract with 30 days' notice. Five months later, my company moved me, and I requested to cancel my membership, only to be told that cancellation was only possible if I was leaving the country or moving more than 20 km away.

Despite giving notice and being unable to use the gym, I was hit with a collection order for over €200. The staff gave misleading information, and I feel completely deceived.

My advice: Do not trust the staff! Read the website terms carefully before signing anything.

Germany and FIT X is so backwards!!!!!!!!!!!

Good atmosphere and very nice owner !
I gladly recommand

This FitX in Germany is NOT related to Fitx.nl in Almere, The Netherlands in any way.

they are stolling money, I can't cancel my subcription but I no longer live in Germany, I never been to the gym and they keep take money without any option to cancel, I don't recommend, it not serious and clearly modern robbery.

FITX very bad conduct and behavior. Terrible experience, after member subscriptions was canceled in their web site due to overseas relocation, they have been sending unreasonable claims through a collecting Agency.

My pass ended in December 2020. Fitx has promised a refund for one month I have paid when the gym was closed during the covid, but they have never refunded me.
Now, after 3 years, they are asking for the monthly fee of February 2021 (2 months after my pass end).
I have called them, but their support is not able to speak English anymore (they were in the paat) and they have invited me to use the form in the web site. I have used it (# 439543) on 15.01, but I have got no answer. I have written again on 20.01, but no answer yet.
Today, they have asked again for the payment. Monthly fee plus 5€ for the letters they have sent.
How should I define this behavior?

The worst gym experience I ever had. Very inflexible. FitX did not let me cancel my yearly membership and made me pay for it even thought I had medical condition (with doctor certificate) proving that I could not do sports. I do not recommend joining

SCAM ALERT!! worst service in DE. I joined in 2019, cancel in 2021 and paid the whole duration of my contract, 2 years later, i received a letter from a collection agency stating they will take "legal actions" on me if i dont pay 158 euros... how can they even dare!! im up to take a legal case against them

I was very disappointed to find that I had to wait over an hour to get a registration spot in your Tierpark studio. I was especially frustrated as the traineras came out to say we will not be able to register us today and get the offer very late. We were waiting for 2 hours. I feel that as a possible customer, I should not have to wait such a long time to do the registration in the studio. I hope that you can work to improve the wait time and include more people to do the registrations specially after work hours. Or extend the offers to others studios and for a longer period.

Worst customer experience I have had. No help with technical problems from July onward (9 months) and no replies to my emails or calls. They haven't managed to end my contract in 3 months. I'm getting new credit cards so they won't charge me for a service they themselves are unable to end.

The contract is a pure scam.

I have cancelled my contact timely with the 3 month notice upon which my contract termination stated that it was ending in 31/12/2022.

31/12/2022 my fitx profile was suspended (i could no longer access it) but they keep charging me.

I have contacted support who claim that my contract ends 31/12/2023 although i terminated before the renewal and before the 3 months of my updated contract end date (my contract end date had been extended due to rest periods).

I think these people will never let you cancel and keep charging and renewing your contract by themselves.

Exactly as everyone else here writes. They will try to take your money even after you cancel and it is impossible to reach them. I wrote them and they even had the audacity to say "do not try to reach us anymore". Even after they sent me a confirmation of the cancelation they are still sending letters and even trying to take money via bank.

I am here sugesting everyone for us to gather together and make a collective lawsuit on them. It is time to stop before they trap more people.

FitX will keep charging your bank account while they are renovating your studio location for two months and will do so EVEN AFTER you have left the country and officially deregistered. False promises over the phone. Do yourself a favor, stay away!