Fedex Reviews 

Do not rely on FedEx Belgium, but especially for anything urgent.

I had a very disappointing experience with FedEx Belgium regarding an international parcel delivery.

The strangest part is that I have been receiving mail and parcels at the same address for around three years without any issue, yet FedEx somehow treated the address as problematic or non-existent and repeatedly failed to deliver the parcel.

I contacted customer support several times, requested a delivery reattempt, and provided clear instructions for how the driver could reach me so I could collect the parcel directly. However, instead of resolving the issue, the shipment was later redirected to a FedEx facility for in-person collection, even though this was not what I had requested and the location was not realistically accessible for me.

The most frustrating aspect was the lack of consistency and accountability. Support cases were marked as resolved without the issue actually being resolved, instructions appeared not to be followed properly, and each update created more confusion rather than a practical solution.

Based on this experience, I would not recommend arranging anything urgent or important to be delivered through FedEx Belgium. Customers should be able to rely on accurate tracking, clear communication, and proper follow-up when delivery problems occur.

My package was "due to be delivered" 7 days ago. Still no word. Selected a pick up location just for my package to be lost or stolen. Apparently they opened a investigation which was useless. Horrible customer service, AI bot opens up your call giving useless information for 5 minutes just for a real customer service person to call you and give you information that you already know. My package is porbably stolen or lost at this point.

The driver left the pack without checking if anyone was home, in plain sight to take along by anyone. Glad I was at home to grab hold of it fast, as it was expensive and I paid a lot of import taxes on it as well. The tracking says I signed for it. I did not. Signature fraud and lies!!!!

Tracking details are useless. It changes from "Today between x:xx and x:xx" to " Today before 6pm". Eventually not showing up. Calling CS for this, their awnser is "you should know better. It is not realistic to deliver today" If I ask them why they mention it on the tracking site they just repeat, "you should know better".

CS employees are completely useless, as is their tracking site and trustworthyness.

Very disappointed with @FedEx Belgium. My package was initially expected on Monday, September 2nd, then delayed to today, and now it’s scheduled for delivery tomorrow before 6 PM. Every employee I spoke with gave different information. We are willing to pick up the parcel anywhere it might be held, yet FedEx has not offered any solution. This delay has severe consequences for my work and will cost us thousands of euros due to a wasted specialist visit for instrument training.

Customer service has been unhelpful and unresponsive. A company of this size should do better.

Sharing here so others are aware — and hoping FedEx takes responsibility and resolves this quickly.

I had a frustrating experience with FedEx Belgium. They claim to offer the same high-quality service to all customers, but in reality, they treat customers very differently. I needed shipping material to return a 4,000 euro parcel from Belgium to the UK, and it took me three weeks just to get a negative answer. This delay caused immense frustration and wasted a lot of time. Their website advertises services they don’t actually deliver. In contrast, companies like DHL and UPS offer reliable, consistent service and treat all customers equally. FedEx Belgium needs to be more transparent and stop misleading customers.

There cannot be a worse delivery company on the planet. Failure to follow instructions from sender. Impossible to speak to anyone human (just a bot on the phone) to resolve their mistake. Refusal to answer emails on repeated occasions. Bills and threats sent through the post in Dutch (with no translation in French) and refusal to accept that their legal relationship is with the sender, who is waiting to pay them, not the third party (in this case me). Refusal by FedEx to follow up and contact their own customer. Instead sends threats through the post through a collections agency. Basically an example of extortion. Am taking legal action against them.