A real big bad service. In my second delivery it came only 4 meals of the 8, not missing during delivery but packed in small box only to 4, so packed wrong. I tried to reach someone in the customer se... See more
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Not suitable for vegetarians. While the food and customer service were both good, the limited vegetarian options were disappointing. I'd happily use this service again if they offered more vegetaria... See more
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Easy and simple navigation on the website, easy to chose and edit meals. No issues with orders, preferences, or shipping. The meals seems to be well thought out and tastes fine. The only reason for on... See more
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This is a very convenient solution. Considering what it actually is; pre made Keto food delivered to my doorstep I'm very happy with taste, size and variety of dishes. Sure, for Keto purposes some dis... See more
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Company details
About Factor_Sverige
Written by the company
Med Factors färdiglagade, färska måltider kan du nå dina mål, samtidigt som du sparar både tid och energi. Du behöver varken handla, preppa ingredienser, laga mat, diska eller hålla koll på näringsvärden, men har ändå full kontroll på vad du äter.
Factors kulinariska team lagar mat med noga utvalda ingredienser och strävar alltid efter att optimera näringsvärdet i varje måltid. Måltiderna levereras färdiglagade och färska till din dörr. Bara att värma, äta och njuta.
Så länge ditt abonnemang är aktivt görs en beställning åt dig automatiskt varje onsdag kl. 23:59. Innan dess kan du alltid ändra, hoppa över eller avbryta din beställning.
Observera att existerande beställningar inte kan ändras eller avbrytas efter betalning.
Factors kulinariska team lagar mat med noga utvalda ingredienser och strävar alltid efter att optimera näringsvärdet i varje måltid. Måltiderna levereras färdiglagade och färska till din dörr. Bara att värma, äta och njuta.
Så länge ditt abonnemang är aktivt görs en beställning åt dig automatiskt varje onsdag kl. 23:59. Innan dess kan du alltid ändra, hoppa över eller avbryta din beställning.
Observera att existerande beställningar inte kan ändras eller avbrytas efter betalning.
Healthy Meals – Ready When You Are
Written by the company
- Färska måltider hem till dörren - utvecklade av näringsexperter och kulinariska experter | Factor
- Njut av en meny som passar din smak och kosthållning. Välj bland 15 färska, sunda måltider varje vecka.
Contact info
3.6
Average
492 reviews
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Not suitable for vegetarians.
Not suitable for vegetarians.
While the food and customer service were both good, the limited vegetarian options were disappointing.
I'd happily use this service again if they offered more vegetarian choices.
20 July 2026
Unprompted review
Reply from Factor_Sverige
Hi Hezkore!
We're glad to hear that you enjoyed both the food and our customer service. We also appreciate your comments about our vegetarian selection and will be sure to share your feedback with our team. We hope we'll have the opportunity to offer more options in the future. Thank you for taking the time to share your feedback!
Regards,
Ivana from Factor
A real big bad service
A real big bad service. In my second delivery it came only 4 meals of the 8, not missing during delivery but packed in small box only to 4, so packed wrong. I tried to reach someone in the customer service during a whole week through different channels, email, chat, Instagram and telephone. Always the same starting questions and never coming forward to an answer or a payment back, nothing. So me and my family and friends stopped the service. If you want to sell something you need to offer safety in what you deliver and answers with a customer service that works. Never more!
2 July 2026
Reply from Factor_Sverige
Hej Gisele!
Tack för din recension. Vi är ledsna att höra att din senaste upplevelse inte motsvarade dina förväntningar. Vi förstår hur frustrerande det kan vara, och vi vill verkligen ha möjlighet att ställa saker och ting till rätta. Vårt team kommer att kontakta dig direkt för att följa upp och se hur vi kan hjälpa dig bättre.
Med vänlig hälsning,
Ivana från Factor
Nice food but overall a dodgy experience.
Food is mostly tasty. The deliverance is rather unreliable though and if you move to another address they are really inflexible. I had to go late at night to pick up delivery at my old place though I work early in the morning and they wouldn’t change route by any means so I canceled my subscription. It’s also rather unclear that the first offer goes on automatically to a monthly subscription.
29 June 2026
Unprompted review
Reply from Factor_Sverige
Hi Jan!
Thank you for sharing your feedback with us, and we are glad to hear that you found the food tasty. However, we are truly sorry for the frustrating experience you had with your address change and the delivery route flexibility. To clarify how our service works, our logistics team handles a large volume of deliveries that are locked into fixed routes right after the deadline. Making a last-minute change to a route would unfortunately impact many other customers' deliveries, which is why we are unable to alter them once they are set. Factor runs on a weekly subscription model, which means that after your initial order, boxes will continue to be delivered automatically each week unless you choose to pause or cancel. You can easily manage, pause, or cancel your subscription at any time directly through your account settings.
Best regards,
Ivana from Factor
Delayed delivery and no help from customer service
First delivery was delayed two (!) days. Received a credit for it, which was the classy thing to do, however when I received my meal the deadline for the upcoming week was a few hours away. I was unaware of this and zero reminders went out. Nothing from the app and no emails. When I signed up I received like two emails saying I could still change my menu, which is weird because I obviously made a conscious choice signing up…
I contacted customer service where I explained that I was not reminded of a deadline and that since they messed up my delivery, I didn’t even get to try the food and decide if I wanted to keep going before my second box got locked in.
When I checked the app, food I don’t eat had been selected. The AI bot in the customer service chat just said there was nothing they could do (I asked at the very least, cancel the order). But “it” just said no. So I asked to cancel my membership, which “it” did in 30 seconds. So now I have a box coming with food I need to throw away.
Also note that the cancelation email I just got states that the deadline is Wednesday 23.59. It is now Wednesday 19.47… so I’m pretty sure Factor owes me my money back.
Shame, because I was actually planning to stay on. But this is too shady of a business model.
3 June 2026
Unprompted review
Reply from Factor_Sverige
Hi Sophia!
We're sorry to hear about your experience and appreciate you bringing it to our attention. We want to learn more so we can investigate this and help make things right. Since we don't have enough information here to locate your account, our team is contacting you privately to gather more information.
Regards,
Ivana from Factor
Like eating cardboard
Like eating cardboard! food is disgusting, I don´t like spice food but this dose not even have salt.
28 May 2026
Unprompted review
Reply from Factor_Sverige
Hi Joacim!
Thank you for your review. We are so sorry to hear that you found the meals bland and disappointing. We always want our food to be flavorful and satisfying, so we appreciate this feedback regarding the salt and seasoning.
Kind regards,
Sasha from Factor
Good selection of foodboxes and astonishing good taste.
Good variety and selection of foodboxes. All are well tasting and easy to warm up.
24 May 2026
Unprompted review
Reply from Factor_Sverige
Hi Ulf!
Thank you so much for your kind review! We’re happy to hear that you enjoy the variety and selection of our food boxes, and that you find them both tasty and convenient to prepare. We truly appreciate your support and hope to continue delivering great meal experiences!
Kind regards,
Ivana from Factor
Unclear about subscription
I did not like that it was super unclear that this is supposed to be like a monthly subscription, i thought i got a discount on one delivery. Which i actually did, but what i did not know is that i then subscriped to this monthly subscription. Its a shame because i think the recipes are good, and the food is tasty though in the lower half of the protein per serving but i bet that costs extra.
10 May 2026
Unprompted review
Reply from Factor_Sverige
Hi Soran,
Thank you for sharing your feedback with us! We are thrilled to hear that you enjoyed the taste of our meals and found the recipes to be of good quality. However, we are truly sorry for the confusion regarding our subscription model. To clarify, Factor is a flexible weekly subscription service. We offer introductory discounts to give new customers a chance to try our meals at a lower price point, which starts a recurring weekly plan. We aim to make this as transparent as possible, with the ability to skip weeks or cancel at any time before your weekly cutoff. Regarding the protein content, we appreciate that insight! We strive to balance nutritional macros across our menu, but we understand that needs can vary. We are sending your feedback over to our culinary team.
Best regards,
Ivana from Factor
The worst experience of my life!
The absolute worst service you can use, the food is tasteless and made with extremely low quality and care. I would not even offer this for my worst enemy to eat. Their customer service when you have an issue is even worse than the product they are offering. It is a big NO from me and I will really advise you to never use their services, absolutely disgusting 🤮
13 May 2026
Unprompted review
Reply from Factor_Sverige
Hi!
We are sorry to hear about your experience and that the meals were not to your liking. As we do not have enough information here to locate your account, our team will be contacting you privately to gather more details and assist you further.
Best regards,
Ivana from Factor
Warning: Misleading sign-up process
I created an account with Factor just to explore the menu and see if the service was right for me. To my shock, simply creating the account triggered an automatic order.
I was probably in the long Terms of Condition, but its very bad that they are not clearer about this. There was no clear "Confirm Purchase" step or a final order review. Before I knew it, I was charged for a delivery I hadn't even looked at yet. This feels very predatory and intentionally confusing.
I cancelled my subscription immediately, but I'm still stuck paying for this first unwanted box.
Avoid signing up unless you are ready to be charged instantly without a final confirmation.
5 May 2026
Unprompted review
Reply from Factor_Sverige
Hello.
Thank you for sharing your feedback. I am truly sorry to hear that your first experience with us was a frustrating one.
I understand your concern regarding the initial charge. Because Factor is a weekly subscription service, an initial order is generated once the sign-up process is completed. Our system then processes the order as the deadline for change, which is Wednesday at 23:59.
We aim to be as transparent as possible about this process, but I hear your feedback loud and clear that this felt unexpected during your sign-up journey.
Since you have already cancelled, I would like to look into your case personally to see how we can assist you further. As we do not have enough information here to locate your account, our team is reaching out to you privately to gather more details and find a resolution.
Best regards,
Sasha from Factor
Tasty food!
Tasty food!
Practical and simple!
Saves a lot of time for other things.
22 March 2026
Unprompted review
Reply from Factor_Sverige
Hello Anna!
We’re so glad to hear that you're enjoying the food and that we can save you some precious time in your busy schedule! Thanks for the support! 😊
Best regards,
Sasha from Factor
Excellent meals, easy to order, a great selection
Excellent meals, great selection, easy to order.
7 March 2026
Unprompted review
Reply from Factor_Sverige
Hi Jerry!
We're glad you enjoyed your experience with us! Thank you for letting us know that you found our meals excellent and ordering easy.
Kind regards, Elias from Factor 😊
No delivery and no communication
Delivery window was 14:00-22:00. I've waited for the delivery or any information about the delivery until 21:10. No one tried to contact me and there was no information available about the delivery on track&trace section. After contacting the live support at 21:20, I was told that the delivery attempt was unsuccessful and my delivery was pushed back to the following day. No email, no call and no SMS. If I didn't start looking for my order, no one would've even let me know that there was a delivery attempt (if there was any at all). I didn't cook my meals for the week (which I usually do on Sundays due to being too busy on business days) only because I was expecting to get my meals for the whole week on Monday. My whole week food routine got messed up because of this and no one even bothered to at least text me about the issues, not even talking about not having the ability to track my delivery. This is a disgrace. I'll never ever use this pathetic service provider again.
2 March 2026
Unprompted review
Reply from Factor_Sverige
Hi Karolis.
We're sorry to hear about your experience and appreciate you bringing it to our attention. We want to learn more so we can investigate this and help make things right. Since we don't have enough information here to locate your account, our team is contacting you privately to gather more information. Thank you for your feedback.
Kind regards,
Ivana from Factor Meals
It's a great way to get well made meals…
It's a great way to get well made meals at home when you for some reason is struggling with cooking from scratch. The produce are of good quality and it feels home cooked. Well balanced and tasty.
30 December 2025
Reply from Factor_Sverige
Hi Anna! Thank you so much for your kind review. We are thrilled to hear that Factor helps make your daily life easier when cooking from scratch isn't an option. It is great to know that you appreciate the quality of our produce and that the meals give you that balanced, home-cooked feeling. We really appreciate your support!
Best regards, Elias
Tasty but short expiry.
The food is very nice, much better than other premade meals you can buy at the store, however the expiry dates are very short. I ordered meals for 6 days but all the meals expired within 5 days (not including the day of delivery, as you don't know how late it will come)
26 November 2025
Reply from Factor_Sverige
Hi Keeress.
We’re happy to hear that you enjoy the quality and taste of our meals. At the same time, we’re sorry to hear about your experience with the short expiry dates. This is certainly not the experience we want for our customers. We will pass your feedback on to the relevant team. Thank you!
// Your Factor Team
I ordered this week
I ordered this week, all the meals are almost exactly same and, no thave taste. The most annoying thing that is all the boxes only use vegetable as zucchini and corn. There are no other vegetables listed on on their website. I will never order again from them. The portions is small.
10 December 2025
Unprompted review
Reply from Factor_Sverige
Hej Lil.
We’re truly sorry to hear that your experience didn’t meet your expectations. We continuously work to improve our menu and ensure both taste and diversity, so your comments are extremely valuable to us. Thank you for taking the time to share your feedback.
// Your Factor Team
Good
Good, flavorful dishes with crispy vegetables. Plus, I've eaten ingredients I've never eaten before.
15 November 2025
Unprompted review
Reply from Factor_Sverige
Hi Marianne!💚Thank you so much for your kind feedback! We're really glad to hear you enjoyed the flavorful dishes and the crispy vegetables. It’s great that you also discovered some new ingredients along the way. We appreciate you taking the time to share your experience with us💚
//Elias
The food itself is tasty
The food itself is tasty; I haven't had a meal I outright didn't like (well, okay, one, but that was on me for not seeing the dish was mostly cauliflower).
Only real think I can think of is that when dishes are a sauce dish included there just isn't much sauce there. It's usually very tasty, but it's usually not enough for the entire meal, so some meals get slightly dry. But otherwise flavors are good.
22 October 2025
Reply from Factor_Sverige
Hi Rasmus! Thank you so much for sharing your feedback! We're happy to hear that you’ve been enjoying the meals overall. 😊 We appreciate your note about the sauce portions that’s really helpful for us to know. We’ll make sure to pass your comments along to our culinary team so they can look into balancing the sauce amounts better in future dishes.
Thanks again for taking the time to share your thoughts!
//Elias
The food itself is ok - app not user friendly
The food itself is ok, but could (in my opinion) do with some more spices.
My concern is in regards to the interface of the app. I only wanted factor meals every second week, so I went into the app to untick every second delivery and to choose the meals for my next delivery.
I was really surprised when my card was charged the following week. And when I called their customer support they were not very helpful. I had emailed before but with no response.
I’m informed by the customer representative that I have to press save after each unticked box and he says that as much as he wants to believe me he can’t help me out. Now I have a box on the way for a week when I’m not at home. I hope your app developers get the message that it’s not a very intuitive interface as I was 100% sure that I had unticked every second delivery. :(
Edit: I do appreciate the kind response from the customer support team and have therefore added a few stars to my review. It’s a great concept, just not for me.
.
10 November 2025
Unprompted review
Reply from Factor_Sverige
Hi Matilda! Thank you for taking the time to share your experience. We’re sorry to hear about the issues you encountered with the app and the difficulty you faced when contacting customer support. That’s certainly not the experience we want for our customers. We appreciate your feedback regarding the app interface we understand how frustrating it must be to think your changes were saved when they weren’t. We’ll make sure to share your comments with our development team so they can look into making this process clearer and more user-friendly in the future. We also take your note about the seasoning to heart our chefs are always working to improve the balance of flavors in our meals. If you have more questions or would like us to look at your case again, you are welcome to contact us at supervisor@factormeals.se Thank you again for your valuable feedback.
//Elias
I never received my order
Update 2: November 6th
Apparently the issue was with my phone number which it was not Swedish therefore the courier did not call me. I did leave delivery instructions including the front door code so the package can be delivered to my door but oh well. Spoke to Elias and he agreed to give me refund of what I paid so I am updating the rating to 3 stars. Thank you.
Update 1: November 5th
I never received my order. It was supposed to come on Monday, never did. I contacted live chat, they said it will come on Tuesday, it never did again.
I canceled my plan and still trying to get a refund for what I paid for since they never did good with their service. Very disappointed. I do not recommend them.
5 November 2025
Unprompted review
Reply from Factor_Sverige
Hi Alexandros! Thank you for sharing your experience. We sincerely apologize that your delivery did not arrive as planned and that you did not receive the level of service you expected. This is certainly not the standard we strive for. You are very welcome to contact us at supervisor@factormeals.se
and we’ll be happy to take a closer look at your case and help find a solution.
Kind regards,
//Elias
They missed my delivery twice
They missed my delivery twice. I never received the food.
28 September 2025
Unprompted review
Reply from Factor_Sverige
Hi! We apologize for any inconvenience you have experienced with our supplier. Your feedback is important to us, and we will take it into account in our improvement efforts. If you have any further questions or would like us to look into your matter again, you are most welcome to contact us at supervisor@factormeals.se and we will try to help you as much as we can.
//Elias
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