Ezebox Storage Reviews 

Ask about the redelivery price, it's not on the website, it's not mentioned in the email or by the sales team... because it's twice the price of pick up... Truck drivers are great, they loaded and unloaded the truck (despite the website, emails, phone calls all advising me that I needed to do this myself - ie staying home from work, organising a capable friend to stay home from work only to not be needed at all...)

Overall a good service, unminded by sales tactics

Neil and his boys were amazing! On time, efficient and took great care with our furniture. Neil was very easy to deal with, answering all my questions. Communication was excellent throughout the whole process! Price was also great compared to other companies out there. Highly recommend and would use again!

5 stars! Love this service! Thankyou so much! | appreciate you! From booking with Neil, Ann for emails to the removal with Henry, Santiago and David. These guys are amazing.
Very smooth and easy and stress free. Such friendly people too! Recommend EZEbox and these guys highly. Chantelle N

I was in a mess and under so much stress, one email and phone call from EZEBOX STORAGE and all the stress was gone, the guys that came to my home were awesome, quick and polite. The price was good, wish I heard about this company sooner, another company I used long ago was double the price ,broke things and we're rude
Stick with this company guys, you can't beat there service

Really great experience with ezebox. Neil was our sales consultant and talked us through the process: we suspected one ezebox would be enough but we were given the option of ordering 2 to arrive and if we only ended up using 1 we would only have to pay for 1. This was a great idea in the end because we managed to fit all our belongings into 1 ezebox!

Whole process was seamless, the removalists who moved our stuff into the box where courteous and efficient. 5 well deserved stars!

The team at Ezebox were great!

Adrian from the sales team was a pleasure to interact with, and the removalists on the day, Henry & David, both arrived on time, and were both very friendly & helpful.

For a 1 bedroom apartment, I hired x 2 boxes which fit all items required for storage.

Highly recommended!

Thanks Team! Jess

Arrived on time... big plus. Boys were extremely helpful, pleasant and knowledgeable. Definitely recommend this company.

If you want to store stuff and just forget about it for a couple of months, then this service is fine. However, the monthly rate that I signed up for on a 6-12 month basis was increased by $50 after only 2 months - the reason they gave was "due to costs rising across the sector". They gave the same reason for hiking the monthly rate by another $50 a few months later, which I haven't been able to find any evidence of with other providers increasing their monthly pricing at anywhere near this rate. I was also told when I signed up that the storage depot was easily accessible by public transport, which it isn't, and the friend who drove me there got a punctured tyre from the industrial rubbish littering the unsealed road into the depot. There is no designated customer parking marked onsite, and when I asked some of the other lost-looking customers attending if they knew where the office was, no one had been able to find it.

I don't feel that they're completely up-front with customers, and they lure people in with a low initial rate and then put their prices up on a pre-determined schedule (I've seen a number of Google reviews going back several years all saying that their rates were increased by the same amount and in the same timeframes as I experienced, with the business always citing the same reason). They now have a chat bot on their website which quite openly tells you that they offer initial low rates on their removal service to "encourage you to get into storage" and that the cost of getting your belongings returned will be much higher, which suggests that the pricing increases are an intentional business model rather than being due to any factor beyond their control.

I can only recommend them if you need your belongings out of the way for a few months without needing to access them, and get out before they hit you with the second price increase. I don't like giving negative reviews but I feel it's important for potential customers to hear about these experiences, and for the business to have the opportunity to consider adopting better customer-focused and more transparent practices.

I am a aged pensioner and I the two male operators were really terrific. It was cold and raining when they arrived and in no time had the containers loaded and ready to leave.
I would have no hesitation in recommending Ezebox to any one in my position.
I would be happy to have the same two operators unload me when my unit is ready. Thank you again and regards
Lyn

Great communication, on time and very efficient! A good value service

Most furniture was scratched damaged when I got it back didn't really make it worth having as I had to clear most of it cheap as what was I going to do with furniture that’s scratched chipped marked and mouldy I have texted for some money back lol yeah no chance not even a text

Very open from first conversation that we had an oversized table. Reassured it would fit in storage truck. It didn’t. They had to send additional storage truck the next day. When delivering our storage to our new home, they knew our table took 4 men to move however they sent 2 and advised as soon as they turned up that they wouldn’t be able to transfer our table into the home (without even looking at the entry areas). They left our table in our garage and we need to sort how to get it into our home. VERY unimpressed.
Staff who moved out items from our home to our new home (aside from the table) were very lovely and courteous. Very able service to move regular items.

Excellent communication and efficient service were the key drivers to my experience.

Henry and Harry were great. My parents are 85 and they were polite and super efficient. They made the unloading process so much less stressful! Thanks guys.

These guys are the best….and Ive used them all 11/10

Excellent and efficient service both storing and retrieving our furniture . Had become more expensive to continue storage than the initial price only a few months previously, but still good value compared to others we had looked at .

The team who loaded and unloaded were very pleasant, careful and efficient .

Great guys & very easy to deal with. Made moving a breeze!

Great service over the phone and in person. Very good value for money

Very easy and straightforward to deal with
Thank you

Two wonderful men packed my boxes into the ezebox! It was simple and fast. Was kept informed of the arrival time.
Excellent service!