Eyrful Reviews 

18
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

3.6

Average

TrustScore 3.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(18)

11 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have ordered a pair of earrings

I have ordered a pair of earrings , when the parcel at the post office I was asked to pay 12€ of extra customs fees, they are scammers....don't order with this brand, it's a shame some sellers are on the instagram

18 August 2026
Unprompted review
Eyrful logo

Reply from Eyrful

Hi Sabrina,

We’re sorry to see this review. Customs duties and import fees are determined by your country’s regulations and collected directly by the local customs or postal authority. These charges are not imposed by, collected by, or paid to Eyrful.

We see that you’ve reached out to our Customer Care team, and they are currently assisting you directly. We always aim to be transparent with our international customers and are happy to provide clarification or assistance whenever questions regarding customs arise.

Warmly,
Eyrful Customer Care

Rated 5 out of 5 stars

Above and Beyond

Omg..Where to start? First of all, these serpent earrings were #1 on my daughter’s birthday list so I checked them out and loved them right away. Then I researched the metals they are made with, because I am usually a 100% gold/ sterling silver snob; however, after reading the thorough description on the website and further research I decided to order them. The descriptions were actually interesting!

I then got the chance to experience their
outstanding customer support and excellent communication, which to me is far more important than the product itself. I was worried that the earrings might arrive too late for my daughter’s bday, so I emailed them and asked what the chances were that they’d arrive on the early side of their estimated delivery window.

I received an IMMEDIATE response from Whitney, saying she understood and would mail them that same day to ensure their timely arrival. They arrived 4 days early (!) and I was beside myself with gratitude and relief.

Finally: the earrings! Absolutely amazing. Very earthy….interesting texture…sturdy…with a look that even exudes a sense of movement from the serpent. Seriously.

One last thing (I promise. Hang in there.): the packaging. Every single aspect of it is thoughtfully, beautifully, and uniquely designed. There is a sense of pride and care about it.

So: Count on responsiveness from Whitney and her team, high quality materials, and unique design. ~Kathy Clark

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Bought the astrid set for my wife and…

Bought the astrid set for my wife and she absolutely loved it! Shipping was fast, i initially chose the wrong color but they were quick to respond to help me fix it. Customer service was great, would highly recommend them!

17 June 2026
Unprompted review
Rated 2 out of 5 stars

Overpriced and poor quality

Purchased a flat backed earring which ended up snapping whilst in my ear. I was able to get it out, but was pretty disappointed that it snapped for the price. I was given a replacement which I didnt end up putting in until around 6 months ago due to my workplace requirements. The post broke again in the same place but this time I had to cut it to be able to get it out - it was easily cut with children scissors! Clearly this product is faulty and/or poor quality if its not only broken twice in the same way AND can be cut with safety scissors. Denied a refund too. I wouldn't recommend purchasing from here, especially for the price. If you do your research you can see more evidence on different platforms of similar issues with quality.

3 June 2026
Unprompted review
Eyrful logo

Reply from Eyrful

Hi Sarah,

We're sorry to hear you remain dissatisfied with your experience.

This order was placed in December 2024. When you first contacted us regarding the earring, we provided a complimentary replacement as a courtesy and reviewed the concerns raised.

After reviewing the information provided, we were unable to determine that the damage was the result of a manufacturing defect covered under our 365 day warranty. As outlined in our policy, the warranty does not cover damage resulting from external force, improper handling, misuse, storage conditions, or normal wear and tear.

While we were unable to approve the refund requested, we are committed to providing excellent customer service and working with customers to find a fair resolution whenever possible.

Best,
The Eyrful Team

Rated 5 out of 5 stars

Would Recommend

⭐️⭐️⭐️⭐️⭐️Great communication from start to finish! Not overly spammy, helpful with a special request, super great customer service team; product is as advertised, durable, quality, sparkly. Made my fiancé v happy. Would recommend

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Eyrful.com offers exceptional quality…

Eyrful.com offers exceptional quality products. I purchased two sets of earrings from them and they are absolutely beautiful. I enjoy wearing both sets daily and will be back to purchase more. Fast shipping and great communication too. Thank you Eyrful!! 💖

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Gems falling out of earrings

I bought an earring set and a few separate earrings in June. The gems have started falling out of my hoops around october so it's looking a little tacky.

Otherwise, they're pretty.

Update: their customer service team reached out and sent a replacement: )

28 December 2025
Unprompted review
Eyrful logo

Reply from Eyrful

Hi Alyssa,

Thank you for taking the time to share your experience. We’re sorry to hear that this has happened and appreciate you bringing it to our attention. This is not something we expect to see, and we would really welcome the opportunity to look into it and help make things right for you.

If you’re open to it, please reach out to us at hello@eyrful.com
with your order number and a photo, and we’ll make sure to help fix this for you!

Thank you again for your feedback.

Warm Regards,
The Eyrful Team

Rated 5 out of 5 stars

LOVE. Idk what the other reviews are talking about ???

Not sure what the other reviews are about on here. About a year ago, I blindly trusted this company and spent a couple hundred dollars on about 5 pairs of earrings and a few more single pieces. I put them in and truly have not taken them out in over a year. 24/7, I sleep in them, shower in them, I legitimately have never taken them out except to clean them. They have remained shiny and beautiful, in perfect condition. I have sensitive ears and a nickel allergy and I did get all silver with diamonds and have had absolutely no reaction whatsoever. I would buy again and again from this company. I want to clarify that I am receiving absolutely nothing from writing this review. I reached out on my own to ask where I could write a review.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Placed an order cost me over £100 and…

Placed an order cost me over £100 and earrings arrived damaged. Looked extremely cheap. Customer service have refused a refund so I’m now stuck with these earrings that I can’t wear.

PLEASE AVOID

Reply 02nd October -

I’ve edited my review to respond to your reply. You refused to change the colour before the item has been shipped. You then sent me out an earring which arrived it a terrible state. You offered to replace them but as soon as I saw thr quality I wanted to return. Which you refused. So I’m still stuck with these earrings that I can’t use or wear. The customer service is appalling. I’ve never brought from a company that had been so unhelpful and rude!! If I had the option to upload photos. To show anyone reading this review not only the earrings but how terrible the customer service work EYRFUL has been!

19 August 2025
Unprompted review
Eyrful logo

Reply from Eyrful

Hi Sherri,

We’re sorry to read your review and that you feel disappointed.

We’d like to clarify the situation for transparency: your order was shipped out in full with photo proof, but you later reported a full set was missing.

We sent out a replacement in good faith at no cost. But before being shipped you asked to change the color and also to cancel the order, which raises concerns. You then agreed for us to proceed with the replacement, which we dispatched promptly.

After receiving it, you reported the earring as damaged. The photos provided showed signs of forceful damage and misuse rather than a product fault, which falls outside of our return policy. Even so, we offered to send another replacement as a gesture of goodwill, but this was declined.

We always strive to provide quality jewelry and exceptional customer care. Unfortunately we cannot accommodate situations where policies are abused, as it prevents us from resolving matters fairly for all customers. Our team remains available should you wish to continue the conversation. 

Warm regards,

The Eyrful Team

Rated 1 out of 5 stars

Ordered two different items and one…

Ordered two different items and one wasn’t delivered to me. It was missing from the package. I have contacted the company with no help.

21 August 2025
Unprompted review
Eyrful logo

Reply from Eyrful

Hi Rae,

We’re sorry to hear part of your order was missing. At Eyrful, we always aim to provide exceptional customer care and would love to resolve this for you as quickly as possible. Could you please share your order number and the email used to place the order?

We respond to all messages within 24 hours, and sometimes our replies may land in your spam folder, so please check there as well. We look forward to getting this sorted for you!

Warm Regards,
The Eyrful Team

Rated 1 out of 5 stars

We do not recommend purchasing anything…

We do not recommend purchasing anything from this website. Poorly made jewelry, horrible quality and terrible returns or refund policy.

4 April 2025
Unprompted review
Eyrful logo

Reply from Eyrful

Hi Mark, 

We’re truly sorry to read your review and that you feel disappointed with your experience. When you reached out to us, we did offer a replacement and you agreed, which was sent out promptly. We haven’t heard back from you since then, so we had hoped the issue was resolved.

We stand behind the quality of our jewelry and always want our customers to feel confident in their purchases. If there’s still a concern, we’d love the chance to make things right, please don’t hesitate to contact us! 

Warm regards,

The Eyrful Team

Rated 5 out of 5 stars

Cutest Jewelry, Great Company

I don’t write reviews much but I love this company so much! Eve dry product I’ve received has been amazing and well worth the money. For Christmas they even sent me the cutest pair of dangly earrings for free!!! This company values their customers. You won’t be disappointed!

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Wow what an experience

Wow what an experience. They actually deliver what they say. Quality is great for the price and shipping was as described. Will be coming back for more.

16 October 2024
Unprompted review
Show reviews in all languages. (18 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look