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Leajewels Reviews 

76
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery and secure packaging of the lovely products they receive. Many people highlight the high quality, stunning design, and comfort of the earrings, making them perfect for continuous daily wear. Shoppers frequently mention how wonderful the selection is and express satisfaction with their overall purchases. Some reviewers were not happy with the very small size of the jewelry and experienced difficulties using the tiny closures. Others also mentioned frustrating issues with items tarnishing over time or customer service failing to resolve complaints or provide requested refunds.

What people talk about most

Product

People report ambiguous experiences with product, as opinions on the jewelry are deeply divided. Many... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported. While many reviewers praise... See more

Delivery service

Customers report widespread satisfaction and positive experiences with the delivery service, often... See more

Customer service

Clients share ambiguous opinions on customer service. Reviewers frequently report positive experiences,... See more

Website

Reviewers highlight ambiguous aspects of website, sharing mixed experiences regarding navigation and product... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely jewellery. Ordered 4 pieces and they looked good! The only issue I lost the back of the screw stud on the first day

Company replied

Rated 5 out of 5 stars

Minimal, classic, and effortless. These studs are tiny but noticeable — perfect for second or third piercings or for anyone who loves a clean, understated look. They haven’t tarnished or irritated my... See more

Rated 5 out of 5 stars

Really beautiful jewellery - the quality is so high and one week in of continuous wear and no green stains in my ears! Fast delivery in secure packaging. The box is lovely too.

Company replied


Company details

  1. Jewelry Store
  2. Fashion Accessories Store

Written by the company

LÉA Jewels is a London-based jewellery brand creating everyday earrings for sensitive ears. Discover hypoallergenic, nickel-free and waterproof styles designed for comfortable daily wear, effortless stacking and modern ear styling.

Why shop with LÉA?

Written by the company

Jewellery made for real life and real, sensitive ears
We create everyday earrings that are comfortable, wearable and easy to love. Our collections include hypoallergenic, nickel-free styles, sleep-friendly flat backs and waterproof titanium pieces, with customer care here to help before and after your order.

Our care promise

Here to help before and after your order

We want every LÉA order to feel easy, comfortable and considered. If you have a question about sizing, styling, materials or your order, our customer care team is here to help. If something isn’t right, we’ll always do our best to find a fair solution.

Contact info

3.8

Great

TrustScore 4 out of 5

76 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(76)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bought some titanium flat back earrings…

Bought some titanium flat back earrings - look lovely but the posts are HUGE literally ergonomically impossible to get through a normal piercing! I have not even tried as they’re massive.
Emailed Lea 4 times with order number- not even a reply out of courtesy!
Avoid

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous pieces

Gorgeous pieces! Have made three orders now and every order is as beautiful as the last! Great quality and stunning pieces!

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Very pretty earring

Very pretty earring, quick delivery

9 August 2026
Leajewels logo

Reply from Leajewels

Hi there,

Thank you so much for your lovely review.
It’s also wonderful to know you were happy with the earrings and delivery — your feedback means so much to us.

Rated 5 out of 5 stars

High quality and as pictured.

Pretty earings, exactly as described

4 August 2026
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Reply from Leajewels

Hi Amelia,

Thank you so much for your lovely review. We’re so happy to hear you love your earrings and that they were exactly as described.

Rated 5 out of 5 stars

Really beautiful jewellery

Really beautiful jewellery - the quality is so high and one week in of continuous wear and no green stains in my ears! Fast delivery in secure packaging. The box is lovely too.

9 August 2026
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Reply from Leajewels

Hi Jamie,

Thank you so much for your lovely review. We’re so happy to hear you love your new pieces and that they’ve been comfortable for continuous wear.

It’s also wonderful to know you were happy with the delivery and packaging — your feedback means so much to us.

Rated 5 out of 5 stars

Loved the earrings I purchased

Loved the earrings I purchased . Great company to deal with

31 July 2026
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Reply from Leajewels

Hi Joanne,

Thank you so much for your lovely review. We’re so happy to hear you loved your earrings and had a great experience with us.

Rated 5 out of 5 stars

New favourite jewellery brand

I've been looking for high quality and affordable earrings for my cartilage piercing but could never find a brand until I came across Lea jewels. The jewellery looks and feels high quality and they have a large selection of earrings.

Quick dispatch too, can't fault it.

30 July 2026
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Reply from Leajewels

Hi Maggie,

Thank you so much for your lovely review. We’re so happy you found LÉA and that you love the quality and selection of our earrings.

It means so much to hear they’re working well for your cartilage piercing.

Rated 1 out of 5 stars

I have emailed the company to advise i…

I have emailed the company to advise i have faulty earrings but i havent had a response.

30 July 2026
Leajewels logo

Reply from Leajewels

Hi Leanne,

We’re really sorry about this, and thank you for letting us know.

We’ve now found your email — unfortunately it was filtered into our spam folder, so we’re sorry it wasn’t picked up sooner. Our team has your message now and will look into the faulty earrings as a priority.

We’ll reply to you directly by email to help resolve this.

Eve
LÉA Jewels

Rated 5 out of 5 stars

Perfect !!!

30 July 2026
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Reply from Leajewels

Hi Akvilina,

Thank you so much for your lovely review. We’re so happy to hear you had a great experience with LÉA and love your new pieces.

Your feedback means so much to us and helps other customers shop with confidence.

Rated 5 out of 5 stars

Amazing customer service

Really lovely products with amazing customer service! They were so helpful and went above and beyond to make sure I was happy. I’ll definitely be ordering from them again!

28 July 2026
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Reply from Leajewels

Hi TG,

Thank you so much for your lovely review. We’re so happy to hear you had a great experience with LÉA and love your new pieces.

Your feedback means so much to us and helps other customers shop with confidence.

Eve
LÉA Jewels

Rated 3 out of 5 stars

Impractical …

Although the earrings were as beautiful to look at, as on the website advert, their quality and importantly, their practicality were disappointing.
The flat back stud ball was so incredibly tiny, my fingers could neither undo nor do them up. Eventually in desperation I got a small pair of pliers to grip and undo it but I knew I would never get the ball back on so had to use an old fashioned butterfly stud back which turned out to be insecure so I lost the stud within 24 hours. Additionally one of the droppers was a little bent so did not ‘click’ nor stay in place easily and although I had checked it, it came apart after wearing it at night.it was only because I had noticed I had lost the stud that I realised I had almost also lost the dropper too.
Furthermore, because I bought them for a holiday and am away, 72 hours later, my stud hole has already grown over so I will have to get it re pierced on my return. I’m sure you have put the dimensions up on your site, I’m sure it is just bad luck but the earrings were not inexpensive and I am disappointed.

27 July 2026
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Reply from Leajewels

Hi there,

We’re really sorry to hear this, and thank you for taking the time to share such detailed feedback.

Flat back studs are designed to feel secure once fitted, but we completely understand that the tiny screw-in ball can be difficult to handle, especially when you’re away or trying to change jewellery without help. We’re also very sorry to hear that one of the droppers may have been bent and did not click securely — that isn’t the experience we want you to have.

Please email us at support@leajewels.co.uk with your order number and a photo of the remaining pieces, and we’ll look into this as a priority. We’d really like to help find a fair solution for you.

Eve
LÉA Jewels

Rated 5 out of 5 stars

Quality jewellery at amazing prices

Quality jewellery at amazing prices, speedy delivery, perfect!!

7 July 2026
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Reply from Leajewels

Hi Debbie,

Thank you so much for your lovely review. We’re so happy you love your LÉA pieces.

Your feedback means so much to us.

Eve
LÉA Jewels

Rated 5 out of 5 stars

Great selection of jewellery and great…

Great selection of jewellery and great quality. I bought the CZ ARC CLIMBER TITANIUM FLAT BACK STUD and it’s perfect. Will definitely be ordering more!

9 July 2026
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Reply from Leajewels

Hi Jess,

Thank you so much for your lovely review. We’re so happy you love your LÉA pieces.


Your feedback means so much to us.

Eve
LÉA Jewels

Rated 3 out of 5 stars

Speedy delivery but alas the earring is…

Speedy delivery but alas the earring is way too small for the top of my ear! It looked good in the picture, my own fault for not looking at the measurements!

15 July 2026
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Reply from Leajewels

Hi Sarah,

Thank you so much for your review. We’re really glad to hear your order arrived quickly, though we’re sorry the earring wasn’t quite the right size for the top of your ear.

We know choosing the right size for cartilage piercings can be tricky, so we’re always happy to help with sizing and styling advice before your next order.

Eve
LÉA Jewels

Rated 5 out of 5 stars

Excellent quality

Excellent quality, great customer service

15 July 2026
Leajewels logo

Reply from Leajewels

Hi there,

Thank you so much for your lovely review. We’re so happy to hear you had a great experience with LÉA Jewels and love your new pieces.

Your feedback means so much to us and helps other customers shop with confidence.

Eve
LÉA Jewels

Rated 5 out of 5 stars

Beautiful piece of jewellery

Beautiful piece of jewellery. Highly recommend and will definitely be buying from again

6 July 2026
Leajewels logo

Reply from Leajewels

Hi there,

Thank you so much for your lovely review. We’re so happy to hear you had a great experience with LÉA Jewels and love your new pieces.

Your feedback means so much to us and helps other customers shop with confidence.

Eve
LÉA Jewels

Rated 4 out of 5 stars

Lovely jewellery

Lovely jewellery. Ordered 4 pieces and they looked good! The only issue I lost the back of the screw stud on the first day

6 July 2026
Leajewels logo

Reply from Leajewels

Hi there,

Thank you so much for your lovely review. We’re so happy to hear you had a great experience with LÉA Jewels and love your new pieces.

Your feedback means so much to us and helps other customers shop with confidence.

Eve
LÉA Jewels

Rated 5 out of 5 stars
Leajewels logo

Reply from Leajewels

Hi there,

Thank you so much for your lovely review. We’re so happy to hear you had a great experience with LÉA Jewels and love your new pieces.

Your feedback means so much to us and helps other customers shop with confidence.

Eve
LÉA Jewels

Rated 5 out of 5 stars

Beautiful earrings super quick delivery…

Beautiful earrings super quick delivery and the website is so easy to navigate I’ll definitely be buying again from Lea

8 July 2026
Leajewels logo

Reply from Leajewels

Hi there,

Thank you so much for your lovely review. We’re so happy to hear you had a great experience with LÉA Jewels and love your new pieces.

Your feedback means so much to us and helps other customers shop with confidence.

Eve
LÉA Jewels

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