I bought a terrace set in the Utrecht branch and all the buying process was such a nice experience. Both personnel were so kind, heplfull, patience showing me several options of sets. They see... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We really had a good experience in buying our garden furniture from Exterioo. We did it directly from the Store at Ekkersrijt, Eindhoven/Son-en-Brugel. Staff Ms.Nicole took care of complete booking... See more
Company replied
Bought a terrace table and chairs, and from start to finish it was nothing but problems requiring intensive follow-up. In the end, the table was not OK and it turned out to be impossible to replace. R... See more
Company replied
Being new to the Netherlands, we we driving past the store and the display in the front "invited" us in. We did need to buy some patio furniture and did not realized the great deals and welcoming sta... See more
Company replied
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Exterioo Tuinmeubelen
Dear Lior Cohen,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Exterioo.
If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Personel is very helpful
26 April 2026
Reply from Exterioo Tuinmeubelen
Dear Cem Yigit,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Exterioo.
If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Very good sales conaultation
15 February 2026
Reply from Exterioo Tuinmeubelen
Dear customer,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Exterioo.
If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
They redeemed themselves!
When I first wrote this review there was no end in sight and it appeared that I was in the 20% of customers who gave 1 star review.
In my case I ordered some garden furniture in the end of year sale of 2025. It looked great in the showroom in Zaventem but we eventually ordered online and got a delivery date Early in November 2025. The bad thing was they needed 50% deposit upfront, which made me nervous.
By mid January, after 4.5 months and still no product, I lost all confidence and wrote a 1 star review to warn other people. To their credit, Exterioo read it and responded immediately. They recognised the issue and we fixed a date, today, 26 February 2026, for delivery. They even threw in a small gift as compensation. This afternoon I assembled the furniture and we are very happy with the quality.
While it remains a shame that I had to go through writing a review to get their attention and they clearly had delivery problems, I cannot be too cruel at a company that did step up and make things right. I therefore upgraded them to 3 stars. On this basis I would order from them again and hopefully next time I can upgrade my opinion again.
15 January 2026
Unprompted review
Reply from Exterioo Tuinmeubelen
Dear customer,
Thank you very much for taking the time to update your review and share your experience after the delivery of your garden furniture.
We greatly appreciate that, after a difficult start and understandable frustration about the delivery time, you have upgraded your rating. It is certainly not a given that customers will revise their reviews after a problem has been resolved. The fact that you have done so means a lot to us.
We would like to apologise once again for the delay and thank you for your patience. At the same time, we are pleased to hear that you are satisfied with the quality of the furniture and that everything went smoothly with the final delivery.
Your feedback helps us to further improve our service. We hope to welcome you back in the future and offer you a flawless experience from the outset.
We wish you a lovely sunny day!
Nice Collection
Show room had variety of options on display. nicely showcased. Showroom representative was quite interactive and engaging.
good deals on November.
9 December 2025
Reply from Exterioo Tuinmeubelen
Dear Maddy,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Exterioo.
If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Bought a terrace table and chairs
Bought a terrace table and chairs, and from start to finish it was nothing but problems requiring intensive follow-up. In the end, the table was not OK and it turned out to be impossible to replace. Returning it and getting a refund was extremely difficult. In total, 3 months of constant follow-up, building frustration and stress. One contact person finally did follow through until the end.
2 October 2025
Unprompted review
Reply from Exterioo Tuinmeubelen
Hello Johan
Something indeed went wrong in our programs. We are working on the issue to resolve it as soon as possible. A collegue of mine has also contacted you. We will keep in touch via mail and phone.
Kind regards.
Very bad client service
Ordered an expensive parasol which was delivered broken, took weeks to get a reply and have the broken parasol taken away. It could not be fixed and we would only get a new one after 20(!) weeks. That meant after the end of summer in the middle of winter time. Demanded a refund and only got offered one after a lot of complaining. Still refuse to pay back the delivery cost. So in the end it has cost us money to have a broken parasol for one day. So much for summer time shade. Would have considered buying another one next year, but it will definitely not be at Exterioo!
9 July 2025
Unprompted review
Reply from Exterioo Tuinmeubelen
Hi Elizabeth
First of all, we apologize for this unpleasant experience. This is not the kind of customer experience we want to offer. We wish you a pleasant day. We hope that, despite this setback, you will still have a wonderful summer together.
Terrible after sales service
Gorgeous furniture, friendly staff punctual delivery but after sales service is non existent!
One chair arrived broken. I immediately contacted the company online. Got an auto generated reply. Phoned them and they would look into it. No one bothered. Phoned again and I was told they refused to replace the chair! They’d have a mechanic fix it but it would take over a month!
After sales staff is unhelpful and couldn’t care less
26 June 2025
Unprompted review
Reply from Exterioo Tuinmeubelen
Hey Ruth
Bedankt voor je review.
Ondertussen hebben we contact gehad met elkaar, en is er een oplossing uit de bus gekomen.
Je kan nu gewoon genieten van je aankoop, en mooie buitenmomenten beleven.
Je feedback neem ik zeker mee, zodat we blijvend onze service kunnen verbeteren.
Nogmaals bedankt voor je geduld.
The vendor was honest and helped us…
The vendor was honest and helped us deciding our furniture
7 June 2025
Reply from Exterioo Tuinmeubelen
Still waiting for my order after 5 months
I ordered 6 garden chairs in January 2025. They warned me about the long delivery time, but I accepted it and waited patiently for more than 4 months (!). We already passed the delivery date by 1 month (altogether 5 months) and we still didn't receive the chairs! The order page still shows the end of April as for delivery. They don't even answer my email. It's unacceptable.
28 April 2025
Unprompted review
Reply from Exterioo Tuinmeubelen
Best,
Thank you for sharing this with us.
I have checked your order and your seats are available.
Normally you would have received an email inviting you to choose a delivery date, but it may have ended up in your junk mail.
To help you further we will send you an email personally.
Have a nice day!
Great selection of garden furniture in…
Great selection of garden furniture in all price ranges. Very friendly and knowledgeable staff. Even on a Sunday, just five minutes before closing, we were still met with kindness and helpful support.
13 April 2025
Reply from Exterioo Tuinmeubelen
The salespeople were so friendly and…
The salespeople were so friendly and helped us a lot. I will definitely come again and buy additional stuff.
2 October 2024
Reply from Exterioo Tuinmeubelen
Hi Osman,
Thanks for the thumbs up 👍
It's fantastic to know you had a remarkable time with us at Exterioo.nl.
We're over the moon that you found our team so helpful and that you're planning to visit us again for more garden furnishings. Our wide selection of stylish and high-quality options is designed to match any taste and budget, whether you're aiming for a cozy city terrace or an expansive country garden setting.
Should you need any assistance or have any questions before your next visit, don't hesitate to reach out to us. Navigating to our homepage and selecting 'customer service' at the top right corner will guide you to the right webform to get in touch directly.
It would be a pleasure to have you return on a future occasion.
All the best,
Caroline
Being new to the Netherlands
Being new to the Netherlands, we we driving past the store and the display in the front "invited" us in. We did need to buy some patio furniture and did not realized the great deals and welcoming staff would result in our purchase today.
Thank you
27 September 2024
Reply from Exterioo Tuinmeubelen
Dear Laura,
Thanks for sharing your positive feedback with us.
We're absolutely thrilled to hear that you had such a wonderful experience at Exterioo.nl.
We're delighted that the enticing display, our friendly staff, and the overall shopping experience led to your delightful purchase. It's our aim to make sure every visit is enjoyable and it sounds like we hit the mark for you! With our extensive choice of garden furniture and our commitment to quality at every price point, we hope you found the perfect setup for your patio.
Should you have any further questions or need assistance with your new patio furniture, feel free to reach out. Our customer service is available 7 days a week from 9 AM to 10 PM, and we're just a virtual appointment or chat away!
We can't wait to see you again in the future.
Warm wishes,
Caroline
I recently purchased a garden furniture…
I recently purchased a garden furniture set from Exterioo. The table and chairs arrived quickly, were easy to assemble, and the quality exceeded my expectations. They look fantastic in my garden. Exterioo’s customer service was top-notch throughout the process. Highly recommend!
24 August 2024
Reply from Exterioo Tuinmeubelen
Hi Onurhan,
Thanks for the thumbs up 👍
We are genuinely thankful for the kind words regarding your recent purchase.
We are delighted that you appreciated the swift delivery, straightforward assembly, and exceptional quality of your new garden furniture set, along with the exemplary customer service provided by our team. At Exterioo.nl, we strive to ensure that our customers find the perfect match for their garden spaces, whether they prefer a landelijke tuininrichting or a modern terrace setup, and it's wonderful to hear that we have succeeded in doing so for you.
Should you have any further inquiries or need additional assistance, we encourage you to visit our website. Go to our homepage and choose 'customer service' on the top right hand side. Next, select the appropriate type of question to open a webform, which you can fill out and send to us.
It would be a pleasure to have you return on a future occasion.
All the best,
Caroline
This is a fraud company
This is a fraud company. They were very quick in replying when it came to selling: they sold us an incorrectly sized cover for a lounge set. But when we reached out to return the cover, they never replied. The lounge set we bought from them (an earlier mistake) has also been of very poor quality. The wood pieces have started bending within a year of use.
Avoid at all cost.
3 September 2024
Unprompted review
Reply from Exterioo Tuinmeubelen
Best,
Thank you for your review. We sincerely regret to hear that you did not receive an immediate response to your email correspondence. Due to the summer rush, the answer took longer than expected.
We have certainly not lost sight of your email correspondence & are happy to help you further. For urgent questions, you can certainly also contact us by telephone. We are available from Monday to Saturday from 9 am to 6:30 pm.
We have indeed noticed that the wrong cover was ordered for your lounge set. We regret that you are experiencing an issue with the quality of our sets. This cannot of course be the intention.
We have still contacted you by email to arrange the return of the cover. If you have any further questions, we are certainly available, so that we can help you as well and efficiently as possible.
I hope that this has provided you with sufficient information for the time being.
Our apologies in advance for the inconvenience.
We would like to dedicate the…
We would like to dedicate the seticfection to the employee who helped us, his name is Bart.
He was really nice and helpful
10 August 2024
Reply from Exterioo Tuinmeubelen
Hi Eden,
Thanks for the thumbs up 👍
We are truly delighted that your encounter with our team member was a memorable one, reflecting the high standards we set for customer care at Exterioo.nl.
It is wonderful that Bart left such a positive impression; our staff is dedicated to providing knowledgeable and friendly service to help you find the perfect fit for your garden, whether it be a landelijke tuininrichting or a sleek and modern terrace setup.
Should you have any further questions or require additional assistance, we invite you to utilize our customer service resources. Go to our homepage and choose 'customer service' on the top right-hand side. Next, select the appropriate type of question which will open a webform that you can fill out and send to us.
It would be a pleasure to have you return on a future occasion.
All the best,
Caroline
Everything was on time and the same…
Everything was on time and the same quality as expected
25 July 2024
Reply from Exterioo Tuinmeubelen
Dear Customer,
Thank you for taking the time to share your review.
We are truly grateful for your kind words regarding your recent experience with Exterioo.nl.
We are delighted that you found the quality and timeliness of our service to be as expected. Providing our customers with the best quality garden furniture and ensuring a swift delivery from our own warehouse stock is something we strive for every day.
Should you need any further assistance or have any questions about your purchase, we invite you to reach out to us. You can easily contact our customer service by visiting our homepage and selecting 'customer service' in the top right corner. From there, you can select the relevant query type which will lead you to a webform that you can complete and send to us.
We are looking forward to the opportunity of serving you again in the future.
Warm regards,
Caroline
4.5 star Excellent customer service on…
4.5 star Excellent customer service on the phone and Den haag shop !
28 June 2024
Reply from Exterioo Tuinmeubelen
Hi Iqbal,
Thanks for the thumbs up 👍
We are pleased that you appreciated the customer service on the phone and at our Den Haag shop. At Exterioo.nl, our team is dedicated to providing a welcoming and informative environment, whether you're shopping online or visiting one of our showrooms.
Should you have any further inquiries or wish to explore more of our extensive range of garden furniture, feel free to connect with our customer service team. Go to our homepage and choose "customer service" on the top right-hand side. Next, select the appropriate type of question which will open a webform for you to fill out and send to us.
It would be a pleasure to have you return on a future occasion.
All the best,
Caroline
Everything was perfect
2 June 2024
Reply from Exterioo Tuinmeubelen
Hi Onur,
Thanks for the thumbs up 👍
It fills us with immense pride to learn that everything met your expectations during your interaction with Exterioo.nl. Our team strives to ensure that our guests enjoy the finest quality garden furniture, and it's rewarding to know that we've achieved this with you.
It would be a pleasure to have you return on a future occasion.
All the best,
Caroline
Good quality stylish products
Good quality stylish products . The sales lady was very helpful.
20 May 2024
Reply from Exterioo Tuinmeubelen
Dear Janie,
Thanks for sharing your positive feedback with us.
We are delighted to hear that you found our products to be of high quality and stylish. It is also heartening to know that our sales team was able to assist you effectively and contribute to a positive shopping experience.
At Exterioo.nl, we take pride in offering a range that is well-positioned in terms of price and quality, and we're glad this resonates with our customers. Our dedicated team strives to provide personalized advice and service, both in our showrooms and online, ensuring an experience that aligns with our customers' tastes and needs.
We are looking forward to the opportunity to serve you again in the future.
Warm regards,
Caroline
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.