EventBookings Reviews 

Reply from EventBookings

Aug 16, 2026

Hi Brenden,

Thank you so much for your wonderful feedback! We’re really glad to hear that our support team was able to respond quickly and help resolve the issue for you.

Our mission remains steadfast: to build a platform that is easy to use and affordable, with all the features needed for a successful event, while providing state-of-the-art human support through our dedicated support team.

Your kind words mean a lot to our team and motivate us to keep providing fast, friendly and helpful support.

Thanks again, and we hope you have a fantastic time at your event! 😊

Reply from EventBookings

Aug 12, 2026

Hi Rory,

Thank you for your kind and valuable feedback. Positive feedback like yours is what keeps us motivated to keep going! :)

Our aim is to build a platform that is affordable, easy to use, and packed with all the features needed to run successful events.

We wish you every success with your next event!

Reply from EventBookings

Jul 26, 2026

Hi there,

We’re sorry to hear about your experience.

Verification is a legal obligation that we take very seriously. Before releasing funds, we must confirm that the recipient is fully verified and authorised to receive them. This protects organisers, attendees, and organisations from fraud and unauthorised payouts. We cannot release funds to an unverified recipient.

We would also like to reassure you that documents submitted through our verification process are used solely to verify identity, business and bank account details. They are handled securely and are never used for unrelated purposes. We understand your concerns about identity theft; however, EventBookings does not request these documents to misuse personal information.

Organisers who prefer not to complete a separate verification process with EventBookings can use Stripe or PayPal. With either option, ticket revenue is paid directly into the organiser’s connected account, providing faster access to funds. Separate payout verification with EventBookings is required only when EventBookings is selected as the payment processor. Stripe and PayPal may have their own verification requirements.

We would be happy to work with you directly to resolve the outstanding payout for your not-for-profit organisation. Please contact our support team with your event or organisation details so we can review the matter promptly.

Reply from EventBookings

Jun 2, 2026

Hi Hamed,

Thank you for your review.

We sincerely apologise for the issue you faced. Processing payouts is contingent upon the organisation being 100% verified, and we take this verification process seriously in accordance with legal obligations.

To clarify, the payout verification process is required only if organisers choose to use EventBookings’ payment processor (available only in Australia). If you use Stripe or PayPal, ticket sales revenue will be deposited directly into your Stripe or PayPal account after our ticketing fee is deducted, without requiring any additional verification.

Our commitment remains steadfast to providing an easy, affordable ticketing system with top-notch customer service. We wish you continued success with your next event.

Reply from EventBookings

Jun 2, 2026

Hi Sarah,

Thank you for your feedback. We're sorry to hear that your experience did not meet expectations.

In South Africa, online payments are processed through PayFast, a third-party payment provider. While we work closely with them to ensure a reliable experience, there are occasions when service interruptions occur that are outside of our direct control.

We understand how frustrating this can be, particularly when you need support during an active event. Whenever payment provider issues arise, our team does its best to minimise disruption until the service is restored.

We appreciate your feedback and will continue working to improve both our platform and the support we provide during these situations.

Reply from EventBookings

Aug 12, 2026

Hi,

Thank you for taking the time to share such detailed feedback and for updating your review.

We’re sorry to hear that setting up your event took much longer than expected and that some of our chatbot guidance and help resources did not match what you were seeing on screen. That is certainly not the experience we want our organisers to have, and we understand how frustrating it must have been.

We really appreciate you giving us the opportunity to speak with you directly and work through your concerns. We’re also pleased to hear that your ticket purchasers have found the system straightforward and easy to use.

Your feedback is valuable to us, particularly regarding the event setup process, payment configuration, banner images and our support resources. We’ll use it to identify areas where we can make the experience clearer and easier for organisers.

Thank you again for your honest feedback and for giving us the opportunity to improve. We wish you every success with your event!

Reply from EventBookings

Jul 8, 2025

Thank you for the wonderful review! We're so glad Jafor could assist you quickly and make your booking experience smooth.

Reply from EventBookings

Sep 29, 2025

Hi Sam,

Thank you for your feedback, and we sincerely apologise for the inconvenience caused.

We experienced an unexpected surge in traffic from Singapore, and unfortunately, our system wasn’t initially configured to support this region. As a result, access was temporarily blocked to maintain overall site stability.

We have since adjusted our systems to better handle traffic from Singapore and other regions, so this issue should not occur again.

Thanks again and we appreciate your feedback.

Reply from EventBookings

Sep 30, 2025

Hi Katya,

Thank you for your detailed feedback. We’d like to respond to the points you raised:

Verification & fraud prevention:
We pride ourselves on being one of the most affordable ticketing platforms available. To keep costs low, we must take a strong approach to fraud prevention, which includes identity and payout verification checks. While this process can sometimes feel rigorous, this one-time process helps us protect both organisers and attendees and ensures our pricing remains competitive.

Email notifications on ticket sales:
Our system does include the option to receive email notifications for every ticket sold. By default, this feature is turned off because most organisers sell in high volumes and would find the constant notifications disruptive. However, for organisers running smaller events, we completely understand how important these alerts are, and you can enable this setting at any time in your account.

Complimentary tickets & fees:
Our platform applies a small $0.30 fee on all paid tickets. Complimentary tickets are treated as paid tickets because they are typically sold but are offered free of charge on certain occasions. Truly free tickets (created as such in the system) incur no fees. The $0.30 charge is a nominal cost that helps us cover essential operating expenses.

Discount codes & campaign management:
We appreciate you highlighting the difficulties you experienced with discount codes and campaign management. We would love to hear more about the challenges you faced so that we can continue to improve and make these features more intuitive for organisers.

We appreciate your feedback, and we’ll use it to enhance the experience for all our customers. Please feel free to contact our support team if you’d like to continue this conversation and resolve any outstanding issues.


Kind regards,
The EventBookings Team

Reply from EventBookings

Jun 2, 2026

Hi Penny,

Thank you for taking the time to share your feedback.

We're sorry that your experience did not meet your expectations. The event you referenced occurred a couple of years ago, and some of the issues experienced at that time were related to payment processor delays that were outside of our direct control.

Regarding the refunds, our platform supports refund processing; however, due to the unusually high volume of refunds resulting from the event cancellation, our support team stepped in and processed them on your behalf to save you time and effort. While we understand the process took longer than anyone would have liked, our team worked closely with the payment provider to ensure all attendees received their refunds.

Since then, EventBookings has grown significantly. We now support multiple payment providers, have rebuilt and enhanced key areas of our platform, improved automation, modernised the user experience, and invested heavily in platform stability and performance. Today, thousands of organisers use EventBookings for events of all sizes, and many have migrated from other ticketing platforms seeking a more cost-effective solution without compromising on functionality or support.

We appreciate your feedback, as it has helped us continue improving the platform over the years, and we wish you every success with your future events.

Reply from EventBookings

Updated Jan 8, 2026

Hi Simon,

Thank you for your review.

We sincerely apologise for the issue you faced. Processing payouts is contingent upon the organisation being 100% verified, and we take this verification process seriously in accordance with legal obligations. Upon reviewing the account created on your behalf by one of your employees, we encountered a discrepancy in the verification documents, as they did not match the employee's name. This confusion resulted in a delay in the verification process. We trust that your issue has been resolved, and we apologise for any inconvenience you experienced during the verification process.

To clarify, the payout verification process is only required if organisers choose to use EventBookings’ own payment processor. If you use Stripe or PayPal, ticket sales revenue will be deposited directly into your Stripe or PayPal account after deducting our ticketing fee, without requiring any additional verification.

Our commitment remains steadfast in providing an easy and affordable ticketing system with top-notch customer service. We wish you continued success with your next event.

Reply from EventBookings

Dec 21, 2023

Hi David,

Thank you so much for taking the time to share your experience with EventBookings! We're thrilled to hear that our platform met your expectations and provided you with the ease of use you were looking for in organising your club events. We're especially pleased that our complimentary seat arrangement feature added value to your experience.

Thank you again for choosing EventBookings and for recommending us to others. We appreciate your trust and support.