I ordered Guard Blackout Blinds three weeks ago and got them last week. When i had a problem adjusting the blind, customer service was quick to respond and extremely friendly - even when I had to re... See more
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Review summary
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These blinds are the best! Total darkness!! My husband & I work night shift & sleep during the day, so these are a lifesaver. Ordering was simple, good instructions for easy installation, & good commu... See more
Company replied
I was sceptical when I ordered these, didn't know if it was a scam or if they could really block out 100% light but OMG they really do work, my bedroom is dark, even in the daytime, absolute total b... See more
Company replied
Great product, not the quickest to arrive but when planned in with a project not an issue. Used in an attic space for a movie room and blocks out the light perfectly. Plenty of seals and brush strips... See more
Company replied
Company details
Written by the company
Complete blackout blinds for better sleep 🌙
Contact info
United States
- support@guardblinds.com
- guardblinds.com
4.3
Excellent
327 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Best thing since sliced bread
Best thing since sliced bread. I wish that I had found these blinds years ago.
28 August 2026
Unprompted review
Reply from Guard Blinds
Michael, “best thing since sliced bread” is hard to beat 😄
We’re really glad you finally found the blinds and that they’ve made such a difference. Thanks for the great review and for taking the time to share it with us.
—Guard Blinds Customer Support Team
Overpriced, fragile.
Positives: Completely Black out.
Negative:
*Takes a long time to arrive
*Not a 5 minute job
* The blind is made of a paper looking material which looks fragile and won't last in time (customer service will comment is polyester fabric, that is still very fragile to the touch).
*Customisation of measurements costs £95 on top.
*More expensive by at least 50£ for the same product of another brand.
6 September 2026
Unprompted review
Reply from Guard Blinds
Martina, thanks for laying out both the good and the bad so clearly. We’re glad the blackout performance delivered, but we hear you on the delivery time, setup time, feel of the material, and overall price.
We also understand why the extra customization cost would add to the frustration if the final product still felt more delicate than you expected for the money.
We’ve sent you a request for information through Trustpilot so we can confirm your order details and match this review to the purchase. Once we have that, we can review the customization charge and the concerns you raised about the product more closely.
Thanks for the honest feedback. It gives us a clear picture of where the experience fell short for you.
—Guard Blinds Customer Support Team
Works really good
Works really good! Completely blocked the light in our bedroom! Slept so much better! Now thinking of doing the other window in our bedroom for full blackout
3 September 2026
Unprompted review
Reply from Guard Blinds
That’s the kind of update we love to hear. If the bedroom is finally staying completely dark and you’re sleeping noticeably better, that’s a big win.
Sounds like the next window may already be decided too 😄
Thanks for sharing this with us!
—Guard Blinds Customer Support Team
Super helpful
I don't leave a lot of reviews but they were so helpful! I messed up and gave them the wrong measurements and they remade it for me!
1 September 2026
Unprompted review
Reply from Guard Blinds
Love hearing this. Measurement mistakes happen, so we’re really glad our team could help get a remake sorted and take the stress out of it.
And if you don’t usually leave reviews, we appreciate this one even more. Thanks for sharing your experience with us!
—Guard Blinds Customer Support Team
I replaced a previous set of blinds (…
I replaced a previous set of blinds ( another brand) that never worked very well. I ordered the Guard black out shades and received them . Once I started the install I realized I had not accounted for the crank handles of the casement windows. I contacted the customer support group and Caroline worked with me to adjust my plan, got. the blinds installed and I spent more time bragging on the customer support response than I did on the blinds. Both elements were beyond 5* and I recommend these blinds to anyone. everything works as advertised!!!!
26 August 2026
Unprompted review
Reply from Guard Blinds
Foxford House, this was such a good review to read. Running into those crank handles mid-install could easily have turned into a frustrating situation, so we’re really glad Caroline was able to help you adjust the plan and get everything working.
And hearing that the support stood out just as much as the blinds themselves means a lot. We’ll make sure Caroline sees your shoutout.
Thanks for the recommendation and for trusting Guard Blinds after your previous setup let you down.
—Guard Blinds Customer Support Team
Happy with our new Guard blinds
We just finished putting up our new guard blinds! They were pretty easy for my husband and they changed the whole look of the room! We had a new street light put in outside by the bedroom and even with the woods, it seemed like daytime all night! No-one could sleep without putting up a dark cover..
We are thrilled with the new guard blinds!
31 August 2026
Unprompted review
Reply from Guard Blinds
Hi there Joan! That new street light sounds like it really changed the bedroom at night, so we’re very glad the Guard blinds gave you the darkness you needed without having to keep covering the window.
It’s also great to hear they were easy to put up and that you’re happy with how they changed the look of the room too.
Thanks for sharing this with us, Joan. We’re thrilled they’ve made such a difference!
—Guard Blinds Customer Support Team
Ordered 5 blinds in my recent order
(Order# 45904) Ordered 5 blinds in my recent order. 3 of them were correct and 2 were the wrong color. I called 888-884-8273 and both times I was asked to give a debit/credit card number for a gift card. I declined that option and they both told me to have a nice day and hung up. The actual blinds are real but the customer support must be a scam. Not one of them asked me about my order at all but, wanted me to give them money for something they could send for free. Why would they ask me to pay $3 for shipping to get a $100 gift card? The website says it's based out of Texas but anyone I talk to on the phone sounds like they're from India. And the blinds ships from China.
1 September 2026
Unprompted review
Reply from Guard Blinds
Hi there, Zohn. We're sorry about the experience you had, especially with the phone calls. The number issue that caused that confusion has now been corrected. Our official Guard toll-free support number is +1 (888) 386-3094, and our team will never ask you to purchase a gift card or provide card details to receive one.
I also want to clear up the location and manufacturing side. Guard Blinds is based in Lithuania, a Baltic country in north-eastern Europe, and our U.S. production team is located in San Marcos, Texas. Our products are manufactured in China in partnership with a trusted supplier, with strict quality control checkpoints throughout production. Our manufacturing partner is also certified by SGS, a globally recognized testing and certification company based in Switzerland.
Regarding the two blinds that arrived in the wrong color, I’m sorry about the mix-up. We’ve reviewed the images you sent, and they were very helpful in confirming the issue. Your case has now been escalated to a supervisor who is working on getting the incorrect blinds replaced. We’ll be reaching out to you by email and phone to confirm the replacement details and next steps.
We're sorry you had to go through this much effort just to get help. We appreciate you giving us the information we needed, and we’ll continue working with you through the open support ticket until this is properly resolved.
—Guard Blinds Customer Support
Wrong size, extremely late delivery, broken blind, and terrible customer service
Wrong size, extremely late delivery, broken blind, and terrible customer service
I placed and paid for a custom-made blind (Order #24262) on April 13, 2026. I was told the manufacturing time would be around 2–3 weeks, followed by just a few business days for delivery.
Instead, the order was not delivered until May 26, more than six weeks later. By that point, I had already left the US and was away until late August.
When I finally returned and opened the package this week, I spent a lot of time and effort assembling and installing the blind, only to discover that it does not fit my window at all. It is several centimeters wider than the custom size I ordered, so there is simply no way to install it properly in my window frame.
The quality was also disappointing. The blind feels quite cheap, and it appears to be defective because it does not stay in position and lowers by itself.
What shocked me the most, though, was the customer service. I called Guard three times today trying to get help with the incorrect size, and not once was I connected to someone who could actually resolve the issue.
Instead, during one of the calls, I was offered a $100 promotional card and asked to provide my full name, mailing address, birthday, and then my debit/credit card information over the phone, supposedly for “verification.” I found this extremely suspicious and completely inappropriate considering I was only calling to get help with a defective, incorrectly made order.
When I declined the promotional offer, refused to share my card details, and explained again that I only wanted help with Order #24262, the representative became irritated and hung up on me.
I am genuinely shocked that a customer can be treated this way when simply trying to get help with a legitimate problem.
So far, I have dealt with a very late delivery, incorrect custom dimensions, a blind that cannot be installed, poor/defective quality, and absolutely unacceptable customer service.
For a company that specializes in made-to-measure blinds, getting the measurements right should be the most basic requirement.
I am extremely disappointed with this experience and am requesting a full refund for Order #24262.
1 September 2026
Unprompted review
Reply from Guard Blinds
Hello there, Alina. We’re really sorry this experience has been so frustrating, especially after waiting so long to install the blind and then finding that it doesn’t fit properly and won’t stay in position.
We reviewed the earlier email thread from April, when we let you know the order had been temporarily placed on hold while we waited for your confirmation on the split-frame installation setup needed for the height of the blind. Once you confirmed on May 10, the order moved into production and was delivered on May 26. Since your latest email on September 2 reports that the blind is wider than expected and is also lowering by itself, we’ve escalated the case to a supervisor for priority handling.
The next step is straightforward. We’ll need clear photos of the blind you received, including the overall blind and the areas showing the fit and size issue, so we can compare what was made against the original order details and the split-frame setup that was confirmed. Once we have those images and complete the review, we’ll move forward with the resolution you prefer, whether that is a replacement blind or a refund.
A supervisor from our team will be reaching out to you directly by email to take this over and guide the next steps.
We’re sorry the phone experience added even more frustration to this. We’ve already corrected the issue with the number you reached, and our official Guard toll-free support line is +1 (888) 386-3094. If you prefer, you can call us there directly. For clarity, Guard support will never ask for debit or credit card information in exchange for a gift card or promotional offer.
Thanks for working with us on this, Alina. We’ll make sure the supervisor handling your case follows through with the next steps.
—Guard Blinds Customer Support
Order Not Delivered Over 9 Weeks - No Updates and Phone Support Nonexistent
Ordered over 9 weeks ago. Was supposed to be delivered within 7-9 weeks. No updates since ordering. No response from calling support or emailing support. Support phone number on website doesn’t even go to “Guard Blinds”. The people answering the phone say the number is disconnected and the phone number is for “Secure Health Club”. Order #36667
31 August 2026
Unprompted review
Reply from Guard Blinds
Hello there, Nathan. We’re sorry your pre-order blinds took much longer than expected and that you were left without clear updates along the way. We completely understand how frustrating that is, especially after waiting more than nine weeks.
We reviewed Order #36667, and the good news is that your order has now moved into the final shipping stage. It has been prepared for shipment, and a FedEx tracking number has already been sent to the email address associated with your order. We’ll continue monitoring it from our side until FedEx shows movement and the package is officially on the way to you.
We also want to acknowledge the phone issue you mentioned. The incorrect number that caused the confusion has already been corrected. Our official Guard toll-free support number is +1 (888) 386-3094. If you prefer to speak with us directly, you can reach our team there.
We’re sorry you had to keep following up just to get a clear answer. Our team is keeping a close eye on this order now, and we’ll stay on it until the shipment is moving and you have the delivery update you’ve been waiting for.
—Guard Blinds Customer Support
My opinion
So far, I haven't received my blinds yet, but I write this because this company really has issues. OMG if I would have read all these negative reviews, I never would have ordered from this company. A message to Guard Blinds, and it's management!!!
You need to fire your management and hire someone who can do there job. It's not rocket science to see that you have a real customer service problem. There is no doubt that if this terrible customer service continues, you will not be in business. GETT IT TOGETHER GAURD!!!!!
1 September 2026
Unprompted review
Reply from Guard Blinds
Hello there, Mike. We’re sorry to hear that your experience so far has left you feeling this way, especially before your blinds have even arrived.
We’ve already sent you a request for more information so we can identify your order and take a proper look at what may be causing the delay or lack of updates. If you can reply with your order number or the email address used for the purchase, we’ll have the right team review the order status and follow up with you directly.
We appreciate you calling out the service concerns as well. We know communication matters just as much as the product itself, and we want to make sure your order gets the attention it needs from here.
If you’d rather speak with us directly, you can also reach our official Guard toll-free support line at +1 (888) 386-3094.
Once we’re able to match your review to an order, we’ll step in and help get you a clear update. Thanks for taking the time to share your thoughts, Mike.
We’ll keep an eye on the information we've requested to help move this toward the right resolution as quickly as possible.
—Guard Blinds Customer Support
Terrible
Terrible. The blinds are cheap and I called customer service to initiate a return and they will NOT allow me to return without providing my FULL credit card details OR my FULL bank account information (even though I paid with a credit card) claiming it's for "verification" and they are "trying to send me a promotional gift. This is a complete scam!!!! I'm afraid others will fall for this!
31 August 2026
Unprompted review
Reply from Guard Blinds
Hello there, Jen. We’re sorry to hear about this experience and we understand why that call would have raised concerns.
We’ve already sent you a request for more information so we can identify the order and review what happened properly. If you’re able to reply with your order number or the email address used for the purchase, our team can look into the return request and take it from there.
We also want to clarify the phone issue you mentioned. Our official Guard toll-free support number is +1 (888) 386-3094, and our support team will never ask you to provide full credit card or bank account information in order to receive a gift card or promotional offer.
Once we’re able to match your review to an order, we’ll have the right team step in and help get the return request reviewed.
—Guard Blinds Customer Support
No Customer Service
I ordered rush service and received 3 blinds on Monday, 8-24. One of the blinds did not come with weather stripping, so I cannot use the item or even see if it fits or not. I have been waiting for a response for nearly 4 days, but apparently this is the only place where I might get a faster response. Order #44313.
Please send weather stripping right away!
Update as of 9-3: Still no response from my inquiry to support (10 days and counting), though Guard did respond here, but still hasn't done anything. I am still waiting; no replacement weather stripping sent.
22 August 2026
Unprompted review
Reply from Guard Blinds
Rosa, we’re sorry you’ve had to chase us for something as straightforward as a missing weather strip, especially after paying for rush service and already having the blinds in hand.
We can see you’ve included order #44313, so we’ve sent you a request for information through Trustpilot to confirm the email linked to the order and match this review to your existing case. Once we have that, we’ll pick it up from where it stands and make sure the missing weather stripping request gets properly handled.
You shouldn’t have to come to Trustpilot just to get a response, and we appreciate the chance to get this moving for you.
—Guard Blinds Customer Support Team
Outstanding quality and customer service
I have to write a review as this product and a customer service of the company was absolutely excellent!! Guard Blinds came very well packaged, we installed it very fast as installation video was very clear! This blinds looks awesome! Outstanding quality and when we realised measurements which we provided wasn’t right the company was very kind and helpful and sent us an other blind with correct measurements without any charge! Guard Blinds we can only recommend !! Many thanks!!
5 August 2026
Unprompted review
Reply from Guard Blinds
Katarina, thank you so much for this. We’re really happy the blinds arrived safely, looked great once installed, and that the installation video made the setup easy to follow.
We’re especially glad our team could help once the measurement issue came up. Getting the replacement sorted without extra charge meant you could still end up with the fit you needed.
Really appreciate the recommendation and the kind words about both the product and our support.
—Guard Blinds Customer Support Team
Very disappointing experience
Very disappointing experience with Guardblinds
I ordered made-to-measure blinds from Guardblinds (order #45011), but unfortunately the measurements of the blinds I received were wrong.
What makes it even more frustrating is that the correct measurements are printed on the packaging, but the blinds inside do not match them. I only discovered this after spending around 30 minutes installing the first blind.
On top of that, I had to pay import charges. I have sent proof of payment for this aswell.
For made-to-measure blinds, getting the measurements right is obviously essential. At the moment, I am left with blinds I cannot properly use, wasted installation time, and money still owed to me.
I hope Guardblinds resolves this quickly by sending the correct blinds and the very least reimbure the import charges. I will update this review if and when the issue is properly resolved.
26 August 2026
Unprompted review
Reply from Guard Blinds
Hi Anders, we've looked into this and wanted to let you know that we're already working on your case.
Our team responded to your original question about the import fees, and we've now received your follow-up regarding the measurements as well. We have the case open and are prioritizing it from here.
For clarity, Guard Blinds does have coverage for applicable import fees. In cases where the carrier requires the customer to pay the charge directly, we ask for the receipt or proof of payment so the reimbursement can be reviewed and processed.
We know the incorrect measurements are a separate and much bigger concern, especially after you had already started the installation. We now have your latest message and the images and receipt you've provided, and the team will be following up with you directly as soon as possible. We're also keeping an eye on the case from our side so we can get this moving toward a proper resolution.
Thanks for giving us the chance to fix this, Anders. We appreciate it.
Incorrect blind sent with nonexistent customer service
I ordered blinds for my room and was happy with the quality. However, they sent me the completely wrong blind with measurements off by about 15 inches
Ordered 57 3/8 by 51 3/8- confirmed on my order number 34011
Was sent 70 inches by 37.5 inches
Called customer service and was left on hold until disconnected, followed by another call, followed by another with promo offers but no intent helping me get what I ordered and return the $250 blind that was incorrectly sent to me. At this point I cannot recommend
24 August 2026
Unprompted review
Reply from Guard Blinds
Daniel, we’re really sorry this happened. Receiving a blind that doesn’t match the measurements on your order is frustrating enough, but then having trouble getting through to someone who can actually help makes it even worse.
You’ve already provided the order number and the measurements you expected versus what arrived, so we don’t want to send you back to square one. We’ve sent you a request for information through Trustpilot so we can confirm the email linked to order #34011 and match this review to your existing case.
Once we have that, we’ll review the order details, the blind that was sent, and the contact history so we can get the right next step in place and make sure this is properly followed through.
—Guard Blinds Customer Support Team
Worth every penny!!!
The process was easy with instructions on how to measure. It took about 8 weeks until delivery, but as they are CUSTOM blinds, it was expected. Installing was easy, with instructions via a YouTube video. No adjustments were needed. Price point for a custom fit was great for the blinds as they perform EXACTLY as advertised! We ordered and installed two in our bathroom, as that light shines directly into our bedroom, even with the door shut, making for rude awakenings with very early sunlight in the summer. The first night, we left a closet door opened on the back side of the bathroom, and even that light traveled to our bedroom. With the closet door closed, there is absolutely ZERO light coming into the bedroom, which makes midnight bathroom trips an adventure, but doesn't interrupt our mornings with blinding sunlight! :)
9 August 2026
Unprompted review
Reply from Guard Blinds
Barbs, this was such a fun review to read. We’re really glad the measuring and installation process felt straightforward and that the blinds are doing exactly what you hoped they would.
The bathroom-to-bedroom light situation is a great example too. Going from early morning sunlight waking you up to absolutely zero light making its way through is a pretty big change.
And yes, we’ll admit the “midnight bathroom trips are now an adventure” part made us smile 😄
Thanks for taking the time to share such a detailed experience with us.
—Guard Blinds Customer Support Team
Great product
Great product, not the quickest to arrive but when planned in with a project not an issue. Used in an attic space for a movie room and blocks out the light perfectly. Plenty of seals and brush strips included to get a clean fit and easily removable for cleaning. Thanks!
10 August 2026
Unprompted review
Reply from Guard Blinds
Neil, thanks for the review. An attic movie room is a great use for them, so we’re really glad the blinds are giving you the blackout you wanted.
We also appreciate you mentioning the seals and brush strips. It’s good to hear they helped you get a clean fit and still keep things easy to remove when needed.
And fair point on the delivery time. We’re glad it still worked out well for your project in the end.
—Guard Blinds Customer Support Team
Very confusing shipping process and unexpected import duties (feels scammy)
I ordered two blinds from Guardblinds because their website clearly states that they take care of any applicable import duties, which suggested a hassle-free ordering and delivery process.
On Friday, I received an email from Guardblinds saying that my order was in production, but there was no clear information about the expected shipping or delivery date.
What made the situation particularly confusing is that, starting a day earlier, I had already been receiving emails and text messages from DHL asking me to pay import duties for a shipment from a company called Pilotstar in Qingyuan, China. There was no mention of Guardblinds in the DHL messages, and since Guardblinds states that they handle import duties, I had no reason to connect this mysterious shipment to my order. I have never heard of this Chinese Pilotstar company...
Only later did I receive another email from Guardblinds saying that my shipment was on its way. The waybill number matched the shipment DHL had been contacting me about, confirming that the DHL shipment from Pilotstar was apparently connected to my Guardblinds order.
I have since contacted Guardblinds because the import duties need to be resolved, but I have not yet received a response. Meanwhile, DHL has sent several urgent "LAST" reminders stating that the shipment may be returned to the sender if the charges are not paid.
Based on my experience so far, there are several things I find concerning:
1. The communication and coordination around the order and shipping process appear to be very poor.
2. It was not made clear to me that the order would apparently be shipped from China or fulfilled through another company.
3. Urgent emails regarding a shipment that could be returned have so far gone unanswered.
4. Guardblinds' website states that they take care of import duties, but I am currently being asked directly by DHL to pay them.
I have not yet received the actual blinds, so I cannot comment on the quality of the product itself. However, the experience so far has been frustrating and has significantly reduced my confidence in the company. The issue is still unresolved, and at this point I am genuinely concerned about whether I will receive my order at all.
I hope Guardblinds responds and resolves this situation quickly and succeeds in restoring my confidence in their product and service.
24 August 2026
Unprompted review
Reply from Guard Blinds
Sander, we completely understand why this felt confusing and concerning. Getting DHL messages about a shipment name you didn’t recognize, while our own update still said the order was in production, would make anyone question whether the messages were legitimate.
To clarify the import duty part, our current shipping policy is that Guard covers applicable import duties. In some cases, the carrier may still ask the customer to pay the charge first before releasing the shipment. When that happens, we ask for the receipt or proof of payment so we can review and reimburse the covered amount.
We’ve sent you a request for information through Trustpilot so we can get your order number and email address and match this review to your existing case. Once we have that, we’ll check the DHL shipment, the duty request, and the communication around the shipping details so we can take care of this properly and make sure you’re not left guessing about whether your order is moving or what you need to do next.
We’d really like the chance to clear this up for you and restore some confidence in the process.
—Guard Blinds Customer Support Team
Took a while to get but good product so…
Took a while to get but good product so far.
23 August 2026
Unprompted review
Reply from Guard Blinds
Scott, thanks for the review. We know the wait wasn’t ideal, so we really appreciate your patience.
Glad to hear the blinds have made a good first impression now that they’ve arrived. We hope they continue to work well for you.
—Guard Blinds Customer Support Team
Great fit and black out
Great fit and black out. Instructions and images are very unclear. Need more detail in the instructions. A lot of cutting of weather and felt strips, wish they came pre cut. Website says they manufacture in Wyoming but they came from China?
22 August 2026
Unprompted review
Reply from Guard Blinds
Thanks for the candid feedback. We’re glad the fit and blackout performance came out well, but we hear you on the installation instructions. The weather and felt strips do require some trimming during setup, and clearer photos and step-by-step guidance would definitely make that process easier.
Just to clear up the manufacturing question as well: Guard Blinds is based in Lithuania, and our blinds are manufactured in China through our production partner under our quality control standards. If you came across wording on our website that suggested they’re manufactured in Wyoming, that’s something we’ll want to review so the information is clear and consistent.
Thanks again for pointing out both what worked and what could be improved.
—Guard Blinds Customer Support Team
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