Eurocell plc Reviews 

8,940
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,369 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the local staff for being exceptionally helpful, friendly, and knowledgeable during every single store interaction or phone conversation they have. People also deeply appreciate the prompt and efficient delivery services, frequently finding the purchased items to be of wonderful quality for their home improvement projects. Some people were dissatisfied with unexpected stock delays and a complete lack of timely communication regarding their delivery schedules. A few customers noted that orders arrived without any prior notice, or they experienced significantly longer waiting times than initially promised by the website.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful representatives who go above and beyond.... See more

Order

Clients share positive opinions on order, highlighting that items are simple to find, very reasonably priced,... See more

Product

Reviewers highlight positive aspects of product quality, noting that items are well made, easy to install,... See more

Delivery service

Consumers find delivery service to be positive, highlighting super quick shipping, perfect condition upon... See more

Service

Users describe positive interactions with service, highlighting professional staff and seamless processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted 2 end caps. No local store had any in stock. No way to back order for collection, only delivery at £10 - for items valued at £2.71. Ouch! Julie Harrison, Eurocell Response Co Ordinator cam... See more

Rated 5 out of 5 stars

We’ve built a number of cabins at my forest school, first time buying pre-fab / Eurocell. We have not been disappointed. Robin is a fantastic relationship builder, has a deep understanding of the pro... See more

Rated 5 out of 5 stars

Just had a beautiful garden room supplied and built by Eurocell and can’t recommend them enough. From first enquiry right through to the end, they were spot on. Robin Iles came out to see me and immed... See more

Rated 5 out of 5 stars

Robin was clear and straightforward with his information about Eurocel and gave good advice. Team Lotus who did the construction over 2 days were hard working and a pleasure to have around. The guys w... See more



Company details

  1. Building Materials Supplier
  2. Garden Building Supplier
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Roofing Supply Store
  6. Window Supplier

About Eurocell plc

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(8,940)

2,204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No customer care didn’t contact me…

No customer care didn’t contact me about del had to chase them to find out when I was getting it

1 September 2026
Eurocell plc logo

Reply from Eurocell plc

Hi Terry.
Your feedback is valuable for improving our products and services, Thank you for bringing this to our attention.
We will investigate this further. Many thanks, Eurocell.

Rated 5 out of 5 stars

I have just paid a visit to your…

I have just paid a visit to your Stevenage branch and had a very very pleasant young man by the name of Bradley help me with the plastic trims I was after. I went in with absolutely no idea what I was talking about or any understanding of the products you sell however Bradley was so kind and polite with helping me choosing the right trims I needed for the work I was doing the level of service from such a young person like Bradley nowadays is very limited however he showed professionalism understanding kindness and he is a true gentleman towards your customers. I commend this person and so should you as a company fantastic.

4 September 2026
Unprompted review

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