Eurobikes Reviews 

Dont get scamed!
I buy a motul oil, never appear, i call no one answer, no texting Back on wpp, dont refund!
DONT BUY

Probably one of the worst companies I have ever dealt with.

More than a year ago, I bought an item that they claimed was in stock. After a month of excuses about delays from their supplier, I asked for a refund. A year passed, and I still never received it—only endless, nonsensical excuses from customer service.

I filed a complaint with the European Consumer Centre (ECC), but after some time they informed me that they had tried to contact the company several times without receiving any response. Their recommendation was to pursue the matter through legal action.

In an attempt to recover at least some value from my money, I eventually asked for a voucher and used it to order another item. Unfortunately, after another month, exactly the same thing happened. They claimed they had never received the item from their supplier, although at this point I seriously doubt it was ever ordered in the first place.

Now I am back in the same situation, waiting for another refund that I have little confidence will ever arrive.

Based on my experience, I strongly recommend avoiding this company at all costs.

I placed an order with Eurobikes (Order SOW26/3795) which was canceled on May 28, 2026, due to lack of stock. I provided my IBAN on June 11 for the refund, which was confirmed by their customer support team. Today, almost two months after the cancellation and over a month since sending my IBAN, I still haven't received my €32.41. The excuse they give me in the chat is that their "automatic refund system is out of service" and they are processing refunds manually with no estimated date. This is an illegal withholding of customer funds. I have already filed a formal complaint with the European Consumer Centre (ECC). I highly recommend avoiding this shop—you risk ending up with no product and no money. I demand my refund immediately!

This company is obviously in severe financial difficulty.
They are advertising products that they don’t have in stock.
Then quoting absurd lead times.
They then give constant excuses why they can’t issue a prompt refund.
I have been waiting for over TWO MONTHS for a simple refund!!!
BEWARE OF SENDING MONEY TO THIS COMPANY.

UPDATE 9th August, 2026.
Still no refund, just excuses that my refund request has been passed onto “accounts”.
My bank have started an investigation through their bank - Banco Santander. Apparently their account is now being flagged for fraudulent activity.

UPDATE 20th August, 2026.
Sick & tired of Eurobikes stalling tactics & excuses so now reported as a criminal case to the fraud department of the GNR (Portuguese police), who take internet fraud VERY seriously in Portugal.

UPDATE 25th August, 2026
WILL EVERYONE WHO IS OWED MONEY BY EUROBIKES PLEASE REPORT IT TO YOUR LOCAL POLICE AS A CRIMINAL INTERNET FRAUD. ALSO DEMAND A CHARGEBACK FROM YOUR BANK.
TOGETHER WE CAN GET QUICKER RESULTS, OUR MONEY BACK AND THE DIRECTORS OF EUROBIKES BEHIND BARS, WHERE THEY SADLY NOW BELONG.

UPDATE 30.08.2026

IF YOU ARE ONE OF THE HUNDREDS OF VICTIMS OF THE FRAUDULENT ACTIVITY OF EUROBIKES, PLEASE WRITE A FORMAL COMPLAINT TO THEIR BANKERS AT:
santander_reclamaciones -at- gruposantander.es
INCLUDE AS MUCH DOCUMENTATION AS POSSIBLE.
DO IT NOW BEFORE THEY CLOSE THE ACCOUNT OR IT’S FROZEN.

The worst online store I have ever dealt with.
I placed an order that was never shipped. After continuous delays, I decided to cancel it. It's now been three months, and I still haven't received my refund.
DO NOT BUY FROM THIS STORE!!!

The worst customer service I've ever experienced. I ordered items that were never shipped, waited 3 weeks for them to send the order, and since they didn't send anything, I requested a refund, which I was told would take 14 days. I do not recommend buying products from Eurobike.

No delivery. No explanations.

I have been waiting for a refund since August 23rd, 2025. After the item was found to be out of stock, I was told I could request a refund, which was supposed to be processed within 14 business days.

Today is May 11th, 2026, and nothing has changed. The only response I receive is that the information has been forwarded to the accounting department, yet the refund remains pending.

I bought from the online store, they say they don't have it in stock, they haven't refunded me, and they haven't responded to my contacts. 45 days ago!

I bought a battery. Never delivered. Ask for a refund.
Never refunded me. Always saying that the transfer will be made. But is a lye. 3 months waiting and nothing apears on my bank account.

never received the package, always mentioning that the supplier is delayed in sending the products. After 3 months, I cancelled to receive the refund... until today they have not replied to me nor refund

Purchased on 11 november and Eurobikes has taken the money two times!
After contact them and 17 days after I haven’t had a refund!
Don’t recomend.

Scam website. I cancelled my own order after a month of waiting. I have now waited three months on their “account department” processing a refund. After being requested 4 times by their help chat. It’s a scam website. I have written to trading standards and I am also processing a claim via my bank account. Scam website. Scam phone line. And no action from the help chat.

It's a scham. No support, no way to contact them. Phone doesn't work, whatsapp doesn't work. No email adress. No humans.

Edit: i have started a chargeback process with my bank. Seems to be the only way to get my money back

I placed an order with Eurobike on 11/02/2025
SOW25/2765
Cancelado
Pend. reembolso: 42.85€ em 21/03/2025.

After waiting over a month without receiving the product or any meaningful updates, I had no choice but to cancel the order due to non-delivery as per received communication from co. that product in not in their stock. and if I need it urgently, they can not. Either I had to wait or cancel. I cancelled. but
Since then, I have been trying to obtain a refund, but until now, no payment has been returned. Every time I reach out, I am told that the matter will be "sent to accounting," yet nothing ever happens and I never receive a clear response or timeline.

It has been several months since the cancellation, and I still have no product and no refund, which I find completely unacceptable. I am very angry with them. Even on website telephone number, never connectable.

I am requesting an immediate full refund. Is there anybody can advise, should I file a case in consumer court for my loss of money, my time and my energy ?

I tried to contact by email, their whatsapp, and on their webpage too. but no result until this day of 23/07/2025.
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I placed an order with Eurobike in October 2024. After waiting three months without receiving the product or any meaningful updates, I had no choice but to cancel the order due to non-delivery.

Since then, I have been trying to obtain a refund, but until now, no payment has been returned. Every time I reach out, I am told that the matter will be "sent to accounting," yet nothing ever happens and I never receive a clear response or timeline.

It has been several months since the cancellation, and I still have no product and no refund, which I find completely unacceptable.

I am requesting an immediate full refund.

Em outubro de 2024, realizei uma encomenda junto à Eurobike. Após três meses sem qualquer entrega ou atualização concreta, fui obrigado(a) a cancelar o pedido por conta da ausência total de envio do produto.

Desde então, tenho tentado obter o reembolso do valor pago, mas, até o momento, nada foi devolvido. Em todas as tentativas de contato, recebo apenas a resposta de que "o assunto será passado para a contabilidade", porém nunca há qualquer progresso ou retorno efetivo.

Já se passaram meses desde o cancelamento, e continuo sem o produto e sem o reembolso, o que considero inaceitável e uma grave falha no atendimento ao consumidor.

Solicito com urgência a devolução integral do valor pago.

They take your money for products that they don't have in stock then leave you hanging. 5 weeks on and I have nothing so now the fun will start trying to get my money back. STAY CLEAR OF THIS LOT!

My order was not delivered in time. Because I wasn´t able to contact anyone in the company, I canceled the order. 2 months passed and I could NEVER speak with anyone at Eurobikes and I was never refunded. Through message, they accepted to send me engine oil instead. I saw the order validated that day but now I cannot access my account anymore! So I feal I was robed by this people. By far the worst experience I had buying online.

Tried to buy a helmet, they didnt have stock and when i requested a refund they said would be done until 18/01.
Today is 03/03 and i still havent received it. The support keeps telling me that they have forward it to the financial dpt. for more than 1 month

Fast
Good
Correct