Eurobikes Reviews 

This company is obviously in severe financial difficulty or just scammers.
They are advertising products that they don’t have in stock.
Then quoting absurd lead times.
They then give constant excuses why they can’t issue a prompt refund.
I have been waiting for over TWO MONTHS for a simple refund!!!
BEWARE OF SENDING MONEY TO THIS COMPANY.

UPDATE 9th August, 2026.
Still no refund, just excuses that my refund request has been passed onto “accounts”.
My bank have started an investigation through their bank - Banco Santander. Apparently their account is now being flagged for fraudulent activity.

UPDATE 20th August, 2026.
Sick & tired of Eurobikes stalling tactics & excuses so now reported as a criminal case to the fraud department of the GNR (Portuguese police), who take internet fraud VERY seriously in Portugal.

UPDATE 25th August, 2026
WILL EVERYONE WHO IS OWED MONEY BY EUROBIKES PLEASE REPORT IT TO YOUR LOCAL POLICE AS A CRIMINAL INTERNET FRAUD. ALSO DEMAND A CHARGEBACK FROM YOUR BANK.
TOGETHER WE CAN GET QUICKER RESULTS, OUR MONEY BACK AND THE DIRECTORS OF EUROBIKES BEHIND BARS, WHERE THEY SADLY NOW BELONG.

UPDATE 30.08.2026

IF YOU ARE ONE OF THE HUNDREDS OF VICTIMS OF THE FRAUDULENT ACTIVITY OF EUROBIKES, PLEASE WRITE A FORMAL COMPLAINT TO THEIR BANKERS AT:
santander_reclamaciones -at- gruposantander.es
INCLUDE AS MUCH DOCUMENTATION AS POSSIBLE.
DO IT NOW BEFORE THEY CLOSE THE ACCOUNT OR IT’S FROZEN.

Ridiculous. I am increasingly disappointed with you. I have always shopped on your website and enjoyed it very much, but the last few times nothing has gone right.
I placed the order, paid in May, and have been waiting for three months without any satisfaction from you, and I keep asking about my products that I paid for three months ago, enough. I cancel your order, and you have the nerve to say it will take two weeks to process the refund... Absurd, when all websites correct any error immediately. What a shame, regrettable.
Speechless. 😔

I paid 54.54 € to Eurobikes Store SL on 24/03/2026 for a Yuasa motorcycle battery (order PRW26/11608).

The payment was successfully completed via Multibanco, but the company neither shipped the product nor confirmed the payment.

After multiple email exchanges, Eurobikes finally acknowledged on 08/04/2026 that a refund was due and requested my IBAN for a bank transfer refund because, according to them, their automatic refund system had failed.

I immediately provided all requested banking details.

Since then, despite further reminders and repeated promises from their accounting department, no refund has been received as of 23/06/2026.

The company has therefore acknowledged the debt in writing but still has not returned the money after three months.

Very disappointing customer service and extremely poor handling of refunds.

I ordered on January 16 , on April 2nd they finally informed me they couldn't deliver and i'm still waiting for my refund ...

If I could give zero stars, I would.
I purchased a battery through the company's online store. After placing the order, I waited two weeks without receiving any update whatsoever regarding its status. The only reason I received any information at all was because I contacted them to complain about the delay. Only then was I informed that the product I had purchased was actually unavailable. Had I not complained, I strongly suspect I would still be waiting for an update today.
As a solution, I was offered a significantly cheaper alternative model, with the assurance that the difference in price would be refunded after the purchase. I accepted this arrangement in good faith.
That was eight months ago.
Since then, I have repeatedly contacted the company regarding the outstanding refund, which has still not been processed. Every time I follow up, I receive the same generic response: that my case will be forwarded to the accounting department. Yet nothing ever happens.
At this point, it genuinely feels as though I am being ignored and strung along. The lack of communication, accountability, and follow-through has been extremely frustrating. What should have been a straightforward refund has turned into an eight-month ordeal with no resolution in sight.
This experience has been deeply disappointing, and I cannot recommend this company based on the way this matter has been handled.

Fraud, Fraud, Fraud, they take your money when ordering and the part they never deliver. Do not accidentally buy from them, because they are a pure fraud.

Do NOT buy from Eurobikes! I cancelled my order (SOW26/2408 for €127.96) immediately after placing it. Their support refused a standard prompt refund, explicitly stating they would hold my funds until April 21.
That date passed with no money returned. On April 22, instead of processing the refund, they invented a ridiculous story about "deleted system records" and demanded my direct bank IBAN to make a manual transfer.
This is a massive red flag. Requesting an IBAN instead of refunding the original payment card is a direct violation of strict Mastercard protocols and Anti-Money Laundering (AML) regulations. I refused to help them bypass Mastercard’s authority and move this transaction outside the secure payment gateway. Following my refusal to participate in this shady scheme, their customer support simply started ignoring my messages.
I have initiated a forced Chargeback procedure via my bank to reclaim the stolen funds. Avoid this store at all costs: they will take your money, lie about refund dates, and try to drag you into unsafe, non-compliant banking schemes when it is time to give your money back.

Appalling that the webpage advertises 4.8 rating on customer reviews, when it is clearly not. Another site that adds to the minefield, when looking for genuine offers.

Requested refund for item not in stock and not shipped after two months….. this was June 2025! chased weekly. Chased monthly. Then I was diagnosed with cancer, now I am back on my feet. Chased them again this month (April 2026) and they responded with “we are still requesting your refund from the accounts department!” Nearly 12 months later!!!!! What an absolute scam of a company!! DO NOT ORDER FROM EUROBIKES!

I bought material in this store and im still waiting since 06/04/2026. I have paid already and nobody tells me where is my material or when will it be delivery at my adress. SOW26/2242
I want a refound to my acount...
I will talk to a attorney to hellp me.

I wish I’d researched all these comments before I ordered! I’ve received the wrong item - a much cheaper one of course - but the invoice shows the correct code and description for what I ordered. Needless to say I cannot get in contact with Eurobikes, having emailed 2 different addresses on the day (both bounced back), phone calls only go to voicemail directing you to WhatsApp and all the messages sent there remain unread! Total scammers - steer clear.

Scammers. PayPal payment was not available – the only option was paying by card. After about five minutes, when I started reading reviews online, I immediately cancelled and requested a refund. They promised to refund the money, but even after a month nothing has been returned.

I reported the case to my card provider, who opened a dispute immediately. The first stage of the dispute process took about two weeks. According to Visa rules for card payments and transfers, I now have to wait up to another 30 days for the final resolution.

Be careful and avoid this shop. There are deliberately no reviews available on their website, which is another red flag. In my opinion this is a typical scam and fraud.

I ordered a helmet from eurobikes between Christmas and New Year. I messaged them on 8th January to be told that the helmet was discontinued. I asked for a refund. A week later I chased the refund the said it would take 14days to process. After 16 days I asked why it hadn’t been refunded. They said it would have to be sent to my bank and not the credit card I used. I gave them my details and I am still waiting.
So basically this company advertises something they haven’t got and then keep your money. By the way I contacted HJC and they stated the helmet was available and current. I ordered it from Premier Helmets and it came in 5days.
So my advice is go elsewhere unless you have no other option. I will avoid them like the plague.
Next step
Is to report it to my credit card company as a fraudulent company.

ordered item back in august (2025) after 2 months of no show of it i cancelled the item we are now 3 months on just waiting for refund this been going on 5 months in total avoid this company

All the previous reviews — of which about 90% are negative — are accurate. The modus operandi of this “store” is to take your money while they try to obtain a product they don’t actually have in stock. Then the game begins: if you request a refund, they will pretend to cooperate, but month after month they come up with excuses, claiming delays for various reasons. Their goal is to waste your time until you either give up or forget, allowing them to keep your money.

Stay away from this eurobikes "company" you have been warned!

never received the package, always mentioning that the supplier is delayed in sending the products. After 3 months, I cancelled to receive the refund... until today they have not replied to me nor refund

As everyone else... never received the package, always mentioning that the supplier is delayed in sending the products. After 3 months, I cancelled to receive the refund... until today they have not replied to me nor refund nor nothing. Zero

SIMPLY DON'T!!!
I ordered oil and filter they claimed they had in stock but didn't.
It took me 6 months to get my money back and had to ask my bank to step in.
Move away from these SCAMMERS

Ongoing issue for 1 year exactly. ordered a battery Dec 2024 for €110, not delivered by March 2025 so cancelled the order. No refund despite messaging many times to be told its with the accounting department and being processed. I have given this company so many chances to refund. so sadly i must say DO NOT BUY ANYTHING FROM EUROBIKES

Ordered a helmet from this crowd based in Spain. Delivery took over a month, at some point I though it's a scam.
They have no communication whatsoever but the item was delivered and they have good prices.