Impecta Fröhandel Reviews 

Reply from Impecta Fröhandel

Mar 18, 2026

Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied with your sowings, and we regret that the results were not what you had hoped for.

For us, it goes without saying that our seeds should be of high quality. That is why we source our seeds from certified suppliers, bring in fresh seed every year, and carry out regular germination tests on our annual varieties. It is very unusual for seeds to lose all germination capacity within such a short period, which is why we would very much like to look into this more closely.

We offer a germination guarantee on our seeds, which means we are happy to help if something has not germinated as it should. If you contact us and let us know which varieties are affected, and preferably include your order number or customer number, we will review what may have happened. Of course, we will help you with new seeds, an alternative variety, or another solution that suits you best.

We hope you will get in touch with us so that we have the opportunity to help you further.
/Maria, Impecta Fröhandel

Reply from Impecta Fröhandel

Updated Mar 19, 2026

Hello Barbara,
Thank you for your honest feedback. We understand your frustration, and we are sorry to hear that this is how you feel about us.
Our ambition is always to offer carefully selected seeds and a high level of service. We germination-test all seeds, and if they do not meet our standards, they are not included in our assortment. We also work only with certified growers 🌱 In addition, we offer a germination guarantee, which means that if the seeds do not grow as expected, we will send new seeds free of charge.

At the same time, we fully understand that price is an important part of the overall experience. We truly appreciate that you took the time to share your view, and we will pass your feedback on internally.

It is of course very sad to hear that you do not wish to shop with us again, but we are grateful that you let us know how you feel. / Ylva



Tack för att du delar med dig av din upplevelse.
Vi har förståelse för att priset är en viktig faktor, och vi arbetar för att våra fröer ska hålla en hög och jämn kvalitet. Alla fröer packas för hand och vi gör regelbundna grotester för att säkerställa att de gror bra och fungerar i vårt nordiska klimat.

För att du ska känna dig trygg i ditt köp har vi också grobarhetsgaranti – om dina fröer inte gror får du nya av oss. 🌱/Maria, Impecta Fröhandel

Reply from Impecta Fröhandel

Jan 23, 2026

Hi Ahmed, and thank you for letting us know — we’re truly sorry for the frustration this has caused you. We completely understand how disappointing it is to wait that long, twice, without receiving anything.
So we can look into what may have happened and help you properly, could you please send us your order number (and if you have it, the name/email used for the order)? You’re very welcome to email us directly at info@impecta.se
and we’ll check the shipment details right away and make sure you get a solution — either a new delivery or a refund, depending on what’s best in your case / Ylva

Reply from Impecta Fröhandel

Dec 23, 2024

Thank you so much for your kind words.
We are truly honored to have been part of such a meaningful occasion, especially during such a difficult time. It warms our hearts to know that we could provide a positive experience when it mattered most.

Our deepest condolences for your loss, and we wish you and your family peace and comfort. Please don’t hesitate to reach out if there’s anything more we can assist you with.

Warm regards, Maria


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Reply from Impecta Fröhandel

Feb 4, 2022

Dear Ernest
I understand that you are disappointed if your cultivation did not go as intended. It is very important for us that our seeds are of the highest quality. We ensure this by only trading with well-proven suppliers and we have a well-developed quality work through proper storage in refrigerated warehouses and we are regularly testing the seeds ability to germinate. If the seeds don´t germinate, we apply a germination guarantee, which means that we always send new seeds if they haven’t germinated. We gratefully accept all comments on our products, and we follow up all complaints.
Our customer service usually responds to emails within 1-2 business days. Please contact us again if you haven’t heard anything from us. We are to happy answer your questions about cultivation. You can send an email to your Swedish division at info@impecta.se or to our Norwegian division at info@impecta.no.

Regards/ Jessica, Impecta Fröhandel