Electrolux Reviews 

i have electrolux laundry washer and dryer brand new less than a year old and i am constantly having it repaired

One Star Review – Electrolux (Ticket: 13035430 / V260515575)
I am extremely disappointed with Electrolux’s handling of my service claim. A technician damaged my washer and dryer while performing a simple grey water hose replacement, and despite Electrolux acknowledging the issue and promising compensation, I have now been waiting approximately three months with no resolution.
I was repeatedly told that a digital Mastercard would be issued within two weeks, yet every deadline has passed without any communication or follow through. Each update has been vague, inconsistent, and ultimately untrue.
The lack of accountability, transparency, and basic customer service is unacceptable. My experience reflects exactly why Electrolux has such a low star rating online. I would strongly caution others to consider this before purchasing Electrolux products or relying on their after sales support.

We bought a dishwasher Electrolux EEG69400W.
It is very very rare that everything gets clean, no matter how little or much dish, and no matter the program. I take care of the machine with salt and rinse and cleaning. And things take ages to dry. This machine is not good, and only hesitation would I recommend it to someone with a small budget, compared to doing manual dish washing.

Absolutely terrible customer service on repairs. Been waiting on a washer dryer combo repair since May 2026. Electrolux took my money day 1 and have been giving me the runaround since. We own multiple rental properties and have had issues with the same washer dryer combo at several units. Dealing with the repair technician process is awful. Please do better Electrolux.

Very disappointed with the Electrolux washer and dryer that we bough from Home depot a month ago, after a few days, the washer door was not closing properly so we contacted the customer services , they create a ticket, a person came to my house on Aug 12, he was not able to fix the issue, they said on the phone that the shop order a part to fix the door, today Aug 24 another tech came to the house with no idea about the issue, he asked me, also with no new parts to fix it. anyway he lift the door a bit and he said problem fixed, I mentioned that the heavy door is going down again and will not allow us to do the cycle, he recommend to ask the manufacture why they install a heavy door. I am very disappointed with the services and with the product. it is over 3000$ for a garbage washer and dryer, not recommend to buy this set.

Do not purchase an Electrolux fridge as I have had a shocking experience with this inferior product. The Freezer turned into an ice block and the fridge went warm. The warranty technician attended after a service inquiry and cleaned up the fridge of ice and said the settings were misleading and incorrect. Then it happened again a a technician attended and again said the settings were incorrect and this replaced the fan and other parts. He observed that I had mass food spilage and ruined refrigerated medications. He insisted I make a claim for foid and medicine loss and I did and accepted the offer if it was delivered wuickly notwithstanding I was not compensated for the original loss months earlier. Just another multinational company based and owned in Sweden with concern for customer service and swift resolution as I await the compensation for the third week after I was told it would be processed quickly. Notwithstanding all that I have no confidence this fridge will last very long.

Extremely disappointing experience with Frigidaire/Electrolux. Our refrigerator developed a problem, and customer support has been slow, unresponsive and ultimately ineffective. After repeated contact and considerable waiting, the problem is still not fixed.
Appliances can fail. What matters is how a company stands behind them when they do. Frigidaire has failed badly on that front.
Based on this experience, I would not buy another Frigidaire/Electrolux appliance.

Our Frigidair dishwasher began having issues during drain cycle. We paid $400 to have it repaird no questions ask. Waited all day for the tech to show up in their all day window they provide (8am - 5pm) no calls and no show. Now dealing with CRS.

Do not buy. You will regret it!!!! This is the absolute worst company I have ever dealt with!!!! They owe me my money back. They keep saying I will get it and receive an email showing it. Have not received any!!!! I want my money back!!!!

Garbage company, garbage product and if you can believe it, even WORSE customer service.
I have been trying for over an hour to actually talk to a human. I've tried chat, phone and just keep getting put into a loop that doesn't connect me with anyone.

We have a washer dryer set up and all seemed fine but now are cloths are getting burn stains on them from the dryer and ruining some clothes. They do not return calls and impossible to get a human on the phone. I went through the store we bought the machines from and they set up an appointment from 8-noon. I took a day off from work. They didn't show. I called and no response. They then send another confirmation for 4 days later and guess what, no one showed and no response from Electrolux. They suck, just use anyone else.

I called the CSR number for instructions on how to reset my Electrolux dryer (2 1/2 years old and out of warranty) and was switched to a foreign voice that started the instruction process but dropped the phone call half way thru them. I called back and got a different foreign voice and this person had never been asked the question. After being asked everything but my ss# this person said they did not know....or could see on their screen....any way to reset the dryer to factory settings. Wasted an hour of my time and was a prime example of a CSR with no training but to read off a screen.

ABSOLUTE WORST COMPANY I HAVE EVER DELT WITH BOTH PERSONALLY & PROFESSIONALLY. THE SYSTEM IS OBVIOUSLY SET UP TO MAKE SURE YOU NEVER GET WHERE YOU NEED TO GO FOR THE SUPPORT. THERE WILL NEVER BE ANOTHER ELECTROLUX PRODUCT IN ANY OF MY STORES OR RESTUARANTS AGAIN. I HOPE MORE PEOPLE MAKE THE SAME DECISION.

the lint trap is awkward and ineffective; the clamshell design is a pain to handle and the very fine lint that's created is not thoroughly trapped -- it goes everywhere and fills the inside of the machine as well.
unless you use Dry Boost routinely the machine (on its default Eco setting) doesn't even dry very well.

I took a day off for a scheduled Electrolux repair, but the technician never arrived because he couldn’t find street parking. He claimed he called me eight times, but I didn’t receive all the calls, and I couldn’t call the number back. Customers aren’t allowed to contact technicians directly, and my request for him to return was refused. After 50+ minutes on hold, I had no choice but to cancel the service. A complete waste of my time. I would never recommend Electrolux repair service.

If I could give less than 1 star, I would. We bought a new oven which never started working. A repair man came to check and came back later to ‘repair’ it. Then found out the whole electric system was basically broken. Somehow, this company sells heavily damaged products and does not respond on any complaints, not to say replace their crappy products. Do not buy anything from this company.. save yourself the struggle.

I wish I could give a “no star” review.
On four separate occasions I’ve tried to explain in writing and over the phone, and the two people I’ve interacted with have absolutely no comprehension of my simple query. The customer service is abysmal.

I purchased a Frigidaire refrigerator from Canadian Appliance Source in August 2025 for $1,853.60. The appliance failed within months and is still under warranty.

The refrigerator stopped making ice in February 2026 due to a frozen fill tube. A first repair was completed in March 2026, but the same issue returned approximately three weeks later. After a second service visit, the authorized technician determined in early June 2026 that the appliance required replacement.

Since then, I have contacted Electrolux customer support six times seeking an update. Despite the replacement being approved, I have been unable to obtain any timeline for when the replacement will actually be provided. After waiting more than a month without meaningful progress, I requested a refund. One representative even advised me to contact Canadian Appliance Source to ask for a refund, despite this being a warranty replacement matter.

I also requested to speak with a supervisor during one of my calls. Instead of being transferred or receiving assistance, I was left on hold without resolution.

I expected much better support from a major appliance manufacturer, especially for a product still covered under warranty. The issue is no longer just the defective appliance — it is the lack of communication, poor escalation process, and failure to provide a reasonable resolution.

Although I can’t fault the politeness of Electrolux call centre staff, their support for faulty/broken items, in this case an induction cooktop, is appalling. Electrolux have no technicians, they have outsourced to Camtec who also have no technicians. Still waiting for assistance some 8 weeks after first reporting a fault. Totally woeful! Don’t buy Electrolux products as there is no support when they breakdown.

Ordered my washer dryer unit 3 months ago on their website. The delivery truck came twice without any item inside. I have reached out to Electrolux 3 times without any date in site for the delivery. Worst service ever. It’s a joke. Should have gone with another brand.