After sales customer service was…
After sales customer service was terrible. They were not interested in helping solve our problem or give us any instruction on how to solve it.
We will never use this company again.
Reply from EMKE GMBH
Dear Customer,
Thank you for sharing your feedback, and we truly understand your frustration. Please accept our sincere apologies for any inconvenience you have experienced.
We would like to clarify that, in accordance with our warranty policy, proof of purchase is required for all after-sales service requests. As your product was purchased from an unauthorized third-party channel, we are unable to verify the order details or provide direct service under our warranty terms.
For such cases, we kindly recommend reaching out to the original seller for assistance, as they are responsible for the transaction and should be able to support you accordingly.
To ensure a smoother experience and full after-sales protection in the future, we strongly suggest purchasing through our official channels.
We truly value every customer and regret that we could not assist further in this particular situation. Please do not hesitate to let us know if you have any other questions.
Sincerely,
EMKE