Advance payment taken
Advance payment taken – delivery promises repeatedly broken
I paid €1,143.51 in advance for my order in November 2025. The money was taken immediately.
To this day, only one item has been delivered. Two fully paid products are still missing.
Since 03 November 2025, I have been waiting for the remaining goods. I was repeatedly assured that delivery would take place before Christmas. These assurances turned out to be meaningless.
What makes this situation particularly concerning is that shipping announcements were mentioned (DHL/GLS), yet no actual delivery followed. Weeks pass, deadlines are missed, and nothing changes.
Taking full advance payment while failing to deliver the agreed goods and repeatedly providing misleading information raises serious questions about how customer payments are handled.
I have now issued a final deadline until 07 January 2026 for either full delivery or a refund.
Based on my experience, I strongly advise others to be extremely cautious when paying in advance. Once the money is transferred, there appears to be little urgency to fulfill the order.