Great customer service, very nice to me, sometimes it got a little confusing, for example i already sent the pictures they need then another person will say that i didnt send them and they would like... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I took one week from I sent a techical question, until I had an answer. When agreeing to pick up the needed sparepart in one of their stores, they didnt have the part. When sending the part, it took 3... See more
TAT (TurnAround-Time) was good and within 24h. The approach was professional and had a clear scope to identify the problem. A full inspection was suggested which I have ditched as I was pretty sure wh... See more
Company replied
I bought a Momas Ultimate + last year in Trondheim, and a few weeks ago the front fork shock absorber stopped working. It wouldn’t hold air, and it was clearly faulty. Ewheels Trondheim responded very... See more
Company replied
Company details
Written by the company
E-Wheels er en av Nordens største forhandlere av små elektriske kjøretøy og ble grunnlagt i Norge i 2014 som E-Wheels Norge AS. E-Wheels har levert en stor andel av Nordens små elektriske kjøretøy og anses som en pioner i det grønne skiftet.
Norges mest solgte el-sparkesykler & elsykler
Written by the company
- 150.000+ fornøyde kunder siden 2014!
- Vi streber for at å tilby et komplett utvalg av personlige elektriske kjøretøy fra kvalitetsprodusenter til lavest mulig pris.
Kundeservice
Alltid tilgjengelig for deg
Vi setter kundene våre først og er alltid klare til å hjelpe deg! Vår kundeservice er tilgjengelig via e-post, telefon og livechat 24/7 for å svare på spørsmål, gi råd og løse eventuelle utfordringer.
Uansett om du trenger hjelp med en bestilling, produktinformasjon eller noe annet, er vi her for deg – raskt og effektivt!
Kontakt oss når det passer deg, så sørger vi for en smidig og hyggelig opplevelse. e-wheels.no/kundeservice
Contact info
Kølatoppen 1, 3322, Fiskum, Norway
- 32 75 76 32
- mail@e-wheels.no
- e-wheels.no
E-Wheels Norge AS
4.0
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always been helpful with me!
9 September 2025
Unprompted review
Reply from E-Wheels Norge AS
Hi,
Thank you for your kind reply!
Glad to hear that everything worked out.
Please get in touch if there is anything else we can assist you with!
Wishing you a really nice day 😊
Thanks to the excellent service…
Thanks to the excellent service provided by William at the Slependen branch last Saturday, what started as my plan to buy just one El Sparkesykkle for my daughter ended up with me purchasing 2 ;) Even though he is the youngest staff member, his service and advice — especially his enthusiasm, responsiveness, and willingness to assist — truly made me feel that he is a real professional.
30 August 2025
Reply from E-Wheels Norge AS
Hi,
Thank you so much for your kind feedback!
We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that you had such a positive interaction with our service. We place great importance on maintaining good communication and support for our customers, and it’s very rewarding to know that our efforts are being recognized and valued.
Wishing you a great day ahead!
I thought the service in the shop was…
I thought the service in the shop was very good.
The quality of the work done building the bike was below my standards. No grease was applied on the pedals, crank arms etc. This would have caused problems down the line if I had not checked. A bit disappointing to be honest
16 August 2025
Reply from E-Wheels Norge AS
Hi,
Thank you so much for your feedback. We really appreciate it! 🙂
We're glad to hear you were happy with the service you received in the shop. That said, we're sorry to hear the bike assembly didn’t quite meet your expectations. We’ll certainly take this on board as we continue to improve.
Welcome back!
We hope you have a great day! 🙂
Reply from E-Wheels Norge AS
Hi,
Thank you for your kind reply!
Glad to hear that everything worked out.
Please get in touch if there is anything else we can assist you with!
Wishing you a really nice day 😊
Reply from E-Wheels Norge AS
Hi,
Thank you so much for the kind feedback and the 5-star rating. We truly appreciate it 🙂
We're happy to hear that you had a positive experience and that our service team took good care of you.
You're always welcome back.
Have a great day 😊
Great customer service
Great customer service. For this reason they are my top choice if I am going to purchase any electric bike or scooter, or any parts for it or accessories. I have only good things to say about E-Wheels, and I recommend them to my friends or anyone :)
4 August 2025
Unprompted review
Reply from E-Wheels Norge AS
Hi,
Thank you for the kind feedback and positive evaluation.
We truly appreciate it.
Wishing you a great rest of your day 😊️
Great customer service
Unfortunately I have had some challenges with my product, but customer service at E-Wheels have always helped and fixed in a pleasant, service minded and professional way.
4 August 2025
Unprompted review
Reply from E-Wheels Norge AS
Hey,
Thank you for sharing your experience!
We’re happy to hear that our customer service team has been helpful and professional. We always strive to give the best support, and it’s great to know we could assist you.
Welcome back, and we hope you enjoy your product!
Have a wonderful day 🙂
responded quickly to my request
6 August 2025
Unprompted review
Reply from E-Wheels Norge AS
Hi,
Thank you so much for your positive feedback!
We always strive to respond promptly to our customers’ requests because your time and satisfaction are very important to us. It’s great to hear that you had a good experience with our team.
If there’s anything more we can assist you with in the future, please don’t hesitate to get in touch. We truly appreciate your support and look forward to helping you again!
Dem er bra for du får fort svar når man…
Dem er bra for du får fort svar når man spør om ting på mail
30 July 2025
Unprompted review
Reply from E-Wheels Norge AS
Hei!
Takk for din tilbakemelding!
Vi setter stor pris på at du tar deg tid til å dele din opplevelse med oss. Det er flott å høre at du har hatt en positiv opplevelse med kommunikasjonen vår. Vi legger vekt på å opprettholde god dialog med våre kunder, og det er hyggelig å få bekreftelse på at våre innsats for å levere god service blir verdsatt.
Ønsker deg en riktig fin dag!
God service
2 August 2025
Unprompted review
Reply from E-Wheels Norge AS
Hei!
Tusen takk for din tilbakemelding!
Vår målsetning er alltid å gi rask og effektiv hjelp, og det er inspirerende å få bekreftelse på at vi har lykkes i å løse problemene dine. Hvis du har ytterligere spørsmål eller trenger assistanse i fremtiden, er vi alltid her for å hjelpe.
Takk igjen for at du valgte oss, og vi ser frem til å betjene deg igjen.
Working with E-Wheels is easy and…
Working with E-Wheels is easy and comfortable, whether you are selecting a product, customizing, or revoking an order. They work with passion, and their front office is incredible in dealing with customers compassionately.
25 July 2025
Unprompted review
Reply from E-Wheels Norge AS
Hi Mohan,
Thank you so much for your kind words!
We’re thrilled to hear that your experience with E-Wheels has been easy and comfortable. Our team truly works with passion to ensure that every customer feels valued, and it’s great to know that our efforts have made a positive impact.
If you ever need anything else, don’t hesitate to reach out.
We look forward to serving you again soon!
Best regards,
E-Wheels
Quick and accurate response from…
Quick and accurate response from customer service. Solved my problem with new battery not working. New battery needed different connection to motherboard than the original battery.
18 June 2025
Unprompted review
Reply from E-Wheels Norge AS
Hi,
Thank you so much for your feedback!
It's great to hear that you received excellent assistance with troubleshooting your product, and that the new battery resolved the issue. We're happy to know that everything is working well now!
Our goal is always to provide quick and effective support, and it's truly encouraging to hear that we succeeded in resolving your issue. If you have any further questions or need assistance in the future, we’re always here to help.
Thank you again for choosing us, and we look forward to serving you again.
Quick reply and very good support at…
Quick reply and very good support at the service point in Fiskum/Kongsberg.
15 July 2025
Reply from E-Wheels Norge AS
Hello,
Thank you so much for your kind review!
We're really pleased to hear that you experienced quick and helpful support. Providing great service is something we strive for every day, and it's always encouraging to hear that our team is making a positive difference.
We truly appreciate you taking the time to share your experience with us!
Kind regards
E-Wheels Customer Service
Good and fast service
17 July 2025
Unprompted review
Reply from E-Wheels Norge AS
Hi,
Thank you for your feedback!
We truly appreciate you taking the time to share your experience with us. It’s great to hear that you’ve had a positive experience with our communication. We place great importance on maintaining a good dialogue with our customers, and it's encouraging to receive confirmation that our efforts to provide excellent service are being appreciated.
Wishing you a wonderful day!
Reply from E-Wheels Norge AS
Hi,
Thank you for your feedback!
We truly appreciate you taking the time to share your experience with us. It's great to hear that you've had a positive experience with our communication. We place great importance on maintaining good dialogue with our customers, and it's encouraging to receive confirmation that our efforts to provide excellent service are being appreciated.
Wishing you a great day!
Bike good | support less so?
The bike it self i dont have any complaints about at the moment.
But when i had a problem with their app witch affected the bike it took to damn long for it to get fixed. Something that should take max 1 week took over a month. Their email bugged so i couldt Replay to them witch made everything annoying and confusing because i had to keep making a new mail like 4 times to talk to them and the guy that took care of my case were either dumb or played dumb or were confused because he did not answer to what i was asking. I dont know wtf was going on. After 2 weeks i called them instead and my problem started to get fixed. But i thought my case was started 2 weeks earlier xD but w\e took sadly 2 more weeks to get it fixed even if i was promised max 1 week.
So sadly i give 2 stars because of the support. I couldt use the bike for 1 month and im happy the problem is fixed now but still 1 god damn month to get a damn code nah. If i got compensated for it i maybe wouldt care as much but. It is what it is.
If you need support i recommend to call them and not email. Very confusing and buggy.
1 June 2025
Unprompted review
Reply from E-Wheels Norge AS
Hi,
Thank you for taking the time to share your experience. We're genuinely glad to hear you're happy with the bike itself, that means a lot to us.
That said, we're truly sorry to hear about the difficulties you faced with our app support and communication. Your frustration is completely understandable. A technical issue that leaves you unable to use your bike for an extended period is not the experience we aim to provide.
We clearly fell short on response time and clarity, and we regret that the email system caused further confusion. This isn’t the standard of support we strive for, and we’re actively working on improving both our app stability and customer service processes to prevent similar issues in the future.
Your suggestion to call support directly is noted and appreciated, we’ll also look into better streamlining our email handling so that customers don’t have to go through the same experience you did.
Thanks again for your honest feedback. While we’re glad the issue is now resolved, we understand how the delay impacted your experience and will take this as an opportunity to improve.
Best regards,
Thank you Cebastian
Cebastian gave me some very good assistance online. Informed me about stock availability before I went to the store. The ebike is really nice and fun to ride. I'm very happy with the service and the bike, hopefully it will last for long. Thank you
9 July 2025
Reply from E-Wheels Norge AS
Hi,
Thank you so much for the great review!
We're really glad to hear that Cebastian was able to assist you and that you’re happy with both the service and your new e-bike. It’s always rewarding to know that our efforts to provide helpful and accurate information make a difference.
We hope you’ll enjoy many fun and smooth rides ahead! If you ever have any questions or need support in the future, don’t hesitate to reach out.
Have a lovely day!
God service
11 July 2025
Unprompted review
Reply from E-Wheels Norge AS
Hei Tommy,
Tusen takk for tilbakemeldingen!
Vi setter stor pris på at du har tatt deg tid til å dele dine erfaringer med oss. Det er alltid vårt mål å gi kundene våre den beste servicen og det er veldig godt å høre at vi har lykkes med dette i ditt tilfelle.
Dersom det skulle være noe mer vi kan hjelpe deg med, eller hvis du har spørsmål i fremtiden, er det bare å ta kontakt. Vi er alltid her for å hjelpe og ser frem til å kunne betjene deg igjen.
Ønsker deg en god dag! 🙂
Quick response
Quick response, and very knowledgeable people. Have bought two el scooters and one el bike. Will shop again.
2 July 2025
Unprompted review
Reply from E-Wheels Norge AS
Hei,
Tusen takk for den hyggelige tilbakemeldingen – det setter vi stor pris på!
Tilbakemeldinger som din er viktige for oss. De hjelper oss med å forstå hva vi gjør bra, og gir oss mulighet til å bli enda bedre. Vi bruker dem aktivt for å utvikle og forbedre kundeservicen vår.
Takk for at du tok deg tid til å dele!
I received good and suitable help fast
19 June 2025
Unprompted review
Reply from E-Wheels Norge AS
Hei,
Tusen takk for den hyggelige tilbakemeldingen – det setter vi stor pris på!
Tilbakemeldinger som din betyr mye for oss. De gir oss verdifull innsikt i hva som fungerer godt, og hjelper oss samtidig med å identifisere områder vi kan forbedre. Vi jobber kontinuerlig med å utvikle oss, og kundens stemme er en viktig del av den prosessen.
Din respons bidrar derfor direkte til å styrke og videreutvikle kundeservicen vår – tusen takk for at du tok deg tid til å dele!
Ønsker deg en fortsatt fin dag.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.