Duel Reviews 

Reply from Duel

5 days ago

Sorry to hear this happened. If your funds were taken from your account, that means there was someone else logged into your account and you didn't have 2FA activated on your account.

2FA would stop all attempts at moving money from your account to another or any withdrawals, anyone trying to would have to have access to the device you have your 2FA on.

Re: someone else being logged into your account, there are a couple of possibilities here, most likely is that your password was very easy to guess/close to your username and was able to be brute forced - I'd also recommend checking your details with a site like https://haveibeenpwned.com/ to see if you've been involved in any data breaches. I'd also recommend changing your password on any other sites where you use the same or similar ones.

Feel free to reach out to Duel's 24/7 support team for a more in-depth explanation: https://duel.com/#help

- Clayton

Reply from Duel

Jul 15, 2026

If you're struggling with addiction, you should immediately ask Duel's support team for a ban if you have an account on Duel. https://duel.com/#help

It clearly states in Duel's Terms of Service, which you agree to when creating an account, that you must not be a problem gambler when using the site or be included in any database of excluded players. I'd highly recommend taking a look through some responsible gambling tools https://duel.com/responsible-gaming-policy and checking out tools such as Gamban or ColdTurkey which can block casinos at a browser and device level.

Nobody underage is permitted to play on either Duel or CSGOEmpire, both have strict rules regarding being above the legal age to gamble in your jurisdiction and also being above the age of 18.

- Clayton

Reply from Duel

Jul 8, 2026

Every single Duel Original is provably fair, you don't need to trust Duel, you can prove that yourself using any 3rd party site. If you don't understand how the provably fair system works, there's a good rundown for each game here: https://help.duel.com/en/

100% RTP doesn't mean you're going to win, you're still gambling - when you gamble there is always the risk of winning or losing a lot of money, which is why you should only ever gamble with funds you can afford to lose.
100% RTP simply means that there's no house edge on the games, meaning the casino isn't taking a portion of every bet that you place, meaning your bankroll lasts longer and you're less likely to lose more over the long run, that still doesn't mean you won't lose at all though.

If you want a more in depth explanation reach out to Duel's 24/7 support team who can run through this with you: https://duel.com/#help

- Clayton

Reply from Duel

Jul 15, 2026

There's always a chance that you have long losing or long winning streaks whilst gambling. Even with Duel's 0% house edge you can still experience variance and large swings either way.

If you're asking about betting limits, you can always request an increase for those via Duel's 24/7 support team, they'll take a look and let you know: https://duel.com/#help

- Clayton

Reply from Duel

Jul 2, 2026

When you choose to gamble, you're taking a risk on whether you'll win or lose. If you did lose on Duel it's not due to the site stealing from you, it's simply luck, you can always lose or win big at any time, even on 0% house edge games.

Duel's 24/7 support team is always there to help you, if you don't like the response you get from one agent you can always ask for another, we can't refund your fairly lost bets though. Support is more than happy to run through the provably fair system with you if you need a hand with it.

https://duel.com/#help
https://duel.com/fairness

- Clayton

Reply from Duel

Jun 30, 2026

When you create an account on Duel you always have to accept the sites Terms of Service which clearly state: "You must be over the age of 18 and over the legal age to gamble in your area of jurisdiction."

Support focuses on real responses like real people, we don't use AI and we don't speak like corporate slaves.

- Clayton

Reply from Duel

Jun 30, 2026

Duel isn't a scam, it's the fairest gambling site there is.

0% house edge on Originals
Provably fair house games
Instant withdrawals

Yes there is a risk you lose money - you're gambling, that's a risk you take, if everyone made money every time whilst gambling then casinos wouldn't be in business.

- Clayton

Reply from Duel

Jun 23, 2026

Since this is your 4th negative review of the site I'll reply the same way I have before:

Sometimes when gambling you will lose multiple times in a row. You will also sometimes win multiple times in a row.

Duel's Original Blackjack is provably fair, if you disagree and genuinely think that it isn't then feel free to explain how it's rigged. You can use the fairness system on the site to prove that every bet you or anyone else places on a Duel Original is fair: https://duel.com/fairness

If you need help with running the code or would like an explanation reach out to Duel's 24/7 support team: https://duel.com/#help

There are also articles explaining, here's the one for Blackjack: https://help.duel.com/en/articles/13729996-blackjack-pf

- Clayton

Reply from Duel

Jun 17, 2026

Duel has no control over 3rd party provider games like the ones you mentioned. Pragmatic, Hacksaw, No Limit and all the other 3rd party providers host their games in iframes on Duel, meaning they're coming directly from those providers (feel free to contact them to verify that). The only thing that Duel has input on is asking the providers to use the highest RTP variants of their games.

Duel then gives 50% of the house edge back to the player in instant rakeback, which is based on wager amount, not losses, so you can be winning on a game and winning through getting rakeback at the same time, or save it up for a refill if you're losing.

From what you said, every other casino you gambled at you ended up either even or in profit - you should never gamble with the expectation that you're going to break even or profit, especially on slots, the house edge is there to drain you over time, its how they make their money.
That's why all Duel Originals have 0% house edge, so you can play them without worrying about the casino slowly syphoning your bankroll. You can still go on large winning or losing streaks on 100% RTP games, it just gives you that peace of mind that the casino isn't taking a portion of every bet you place.

Duel Originals are all provably fair, so you don't need to worry about manipulation, you can prove that every bet you place on them was fair: https://duel.com/fairness

- Clayton

Reply from Duel

Jun 30, 2026

It sucks you lost, but that's the risk you take when gambling. Duel Originals are all provably fair, you don't need to believe anything, you can prove it yourself: https://duel.com/fairness
There's a full explanation of how that works for each game here: https://help.duel.com/en/

For the bonus buys you mentioned, all 3rd party casino games aren't run by Duel, they run in an iframe on the site, meaning you're connecting to the provider directly when you're playing those games, Duel just connects to them to link your balance etc.

- Clayton

Reply from Duel

Jun 23, 2026

Duel Originals are by far the best thing you could ever choose to play on if you're gambling. They are the only games out there with 0% house edge, 100% RTP.

They're also completely provably fair, you don't need to trust Duel or go off a 'sus' feeling, you can prove it yourself: https://duel.com/fairness

There's a full explanation of the Originals here: https://help.duel.com/en/
You can also reach out to Duel's 24/7 support team at any time with questions here: https://duel.com/#help

Going into a casino expecting to 'double' your money isn't the right way to look at gambling, you can always go on big winning or losing streaks at any time, but you should never have the expectation to win big.
If there was a reliable tactic to double your money in a casino:
1. Everyone gambling there would be rich.
2. The casino would be out of business very quickly.

- Clayton

Reply from Duel

Jun 17, 2026

Nothing's copy paste, I reply to every review individually.

Duel is by far the best place to gamble, the best games, the best content, the best environment and the best RTP. If, after knowing all of that, you make the conscious decision to lose more money by playing elsewhere, that's your call to make - that's another good thing about Duel, it doesn't lock anyone in with levels or bonuses to force them to keep playing so they unlock, every user gambling on Duel is there because they know it's the best place to be.

You're saying you have never used the site but are reviewing it 1 star because of other 1 star reviews from people who for the most part either don't understand how gambling works or don't understand what RTP means.

- Clayton

Reply from Duel

Jun 10, 2026

If you are playing a 3rd party slot under the "Casino" tab on Duel, then you're playing a game that comes directly from that 3rd party provider.

Duel has no impact on 3rd party games, all Duel does is request that they use the highest RTP version of those games. There's no way for Duel to have any impact on a game that comes directly from a 3rd party provider.

Duel also gives 50% of the house edge to the player in instant rakeback, which is far better than any other site's 'bonuses' that you might get.

- Clayton

Reply from Duel

Jun 3, 2026

Nothing has changed at Duel since its launch in terms of how bets are settled. If you thought it was good before but not now, that's simply because you're currently losing. Gambling comes with a risk of losing as well as a chance of winning.

Anyone can prove that their bets on Duel Originals are 100% fair using the provably fair system: https://duel.com/fairness

If you have any questions about that system or anything else reach out to Duel's 24/7 support team who can help: https://duel.com/#help

- Clayton