BitStarz Casino Reviews 

5,298
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,007 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the overall user experience simple, easy, and enjoyable, appreciating the platform's straightforward nature. Many people highlight the extensive variety of games available, noting that there are always new options to explore. Reviewers frequently praise the fast and easy processes for both depositing funds and cashing out winnings, and customer service is often described as helpful and responsive. Conversely, a small portion of people reported difficulties accessing winnings, with accounts sometimes experiencing delays or requiring extensive verification documents at withdrawal. Some also felt games became a money pit with poor or non-existent bonuses, and experienced unhelpful support.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment, with many praising the fast and easy deposit... See more

Product

Users describe ambiguous interactions with product, with many reviewers praising the wide selection of games,... See more

Website

Clients share ambiguous opinions on the website, with some reviewers highly recommending it and calling it... See more

User experience

Customers had positive experiences with user experience, finding the platform smooth, efficient, and... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the support as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is about as solid of an online casino you can get. Is the RTP and game selection the best out there? No, but with the solid rewards, quick payouts and I’ll say decent RTP and games, they’ll have... See more

Company replied

Rated 5 out of 5 stars

Everytime your playing at BitStarz you can win small or major large , any way you win , your left feeling like a winner with so many games and the high RTP'S

Company replied

Rated 5 out of 5 stars

I won a bit of money. I hadn’t been kyc verified yet. Every other casino I’ve played at has taken anywhere from 3 to 72 hours to verify when a withdrawal is pending. Bitstarz got it done within a few... See more

Company replied

Rated 5 out of 5 stars

I love the casino. It's my go to every time. They always fix issues mostly if they can. You usually get a win. Fast cash out Fast deposit. Lots of great games to choose from and if they don... See more

Company replied


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(5,298)

989 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is the best casino quickest pan…

This is the best casino quickest pan out no recall multiple games all you can do

2 July 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Ekim!

Appreciate the kind review and thank you for playing in our casino : )

Olle

Rated 3 out of 5 stars

the payouts suck for as much as I spent…

the payouts suck for as much as I spent trying to get a bonus

1 July 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Elisha!

Thank you for reviewing us.

I'm sorry you feel that way, but maybe you can clear things up for me.

You've deposited 2230 dollars and withdrawn 8990 dollars. Basically you quadrupled your money. To be fair I think that's a dream for most people.

But maybe you can help me understand how much you're expecting to win for you to be happy.

Olle

Rated 5 out of 5 stars

Great variety of games instant pay out…

Great variety of games instant pay out no matter how big your win and great bonuses and customer support not at all spam 100% legitimate

21 July 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Crystal!

Thank you so much for your review and congratulations on your big win!

Olle

Rated 2 out of 5 stars

They have a lot of slots

They have a lot of slots , but my experince if really bad with them . They have dissaster verficiation process , they wanna prove of my deposit 5 moths ago , and lot a lot of more thing and ofc I gambled away all my winings and when I gambled all winings like miracle I m verifed. Don’t recommend this casino. I closed my account there

21 July 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Igi!

Thank you for reviewing us and for the feedback.

Firstly, I'm sorry about the lengthy verification process in your case, I know it can be borderline infuriating.

I feel it's valid however to explain why we asked for so much documentation and it will serve as en explanation to others here.

We're a licensed casino, so we don't personally set the verification requirements, we're simply following the law and if we didn't do that, we could lose our license.

The amount of verification depends a lot on how many different deposit methods you use. As every deposit method you use needs to be verified, it adds up if you're using multiple ones.

I think a pretty good analogy would be that if you're a family traveling together and you go through immigration, it's not just the dad that shows the passport, but every single member of the family. Sort of the same thing here, the more methods you use, the lengthier is the process.

In your case you didn't just use a card but multiple e-wallets too, and we had to ask for documentation of all of them. If we wouldn't do that we'd be in legal trouble.

I know this is not a consolation in hindsight, but if you ever find yourself in a similar situation where you feel you might be tempted to gamble away your funds, I recommend putting a turnover/wager limit on your account, which will physically prevent you from any losses during the pending verification.

Once more, I'm sorry for the process being longer than usual but it really boils down to how many deposit methods you use.

Olle

Rated 5 out of 5 stars

You get paid

I have so ..much fun. And I win .only all the ti.e

20 July 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Ronald!

Awesome to hear, congratulations on your win! : )

Olle

Rated 5 out of 5 stars

Low minimum deposit and cashout with…

Low minimum deposit and cashout with Litecoin. Cashout us quick and easy

12 July 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Luje!

Appreciate the kind words and happy you're enjoying the benefits of crypto! : )

Olle

Rated 5 out of 5 stars

Great bonuses..

Great bonuses... lots of extras........................this site is where its at.....MESTIZO4

17 July 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Nicasio!

We love giving bonuses :) tell you what, send me your username here and I'll add one for you :)

Olle

Rated 5 out of 5 stars

It has been one of the most rewarding…

It has been one of the most rewarding experiences to be able to do this all and make money at the same time and we love it

18 July 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

HI Beasy!

Appreciate the kind review! : )

Olle

Rated 5 out of 5 stars

This is just literally the best crypto…

This is just literally the best crypto casino ever, the loyalty given to us is just like a dad taking care of his sons, thank you Nick and also thanks to my referral for sharing to his community all the time tips and love ❤️

18 July 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Josefina!

Wow, thank you so much for your loyalty and for writing such a kind and thoughtful review of us :)

Olle

Rated 2 out of 5 stars

Starts off good but then a money pit…

Starts off good but then a money pit and support follows the same unfortunate pattern. I wanted to like them and the quick turnaround on withdrawals was what kept me coming back but bonuses are non existent there piggy’s and jackpot features are total garbage. I’m always amazed how these online casinos who have zero overhead, no leases, no utility bills, no staff to pay, offer the WORST rewards and bonuses, awful RTP, and even worse customer service. I asked to be granted the $50 deposit bonus as I made it in three deposits not one singular deposit (I’m still a fairly new customer) and was told no and then the agent really tried to imply that the system automatically does it and he can’t grant it….. yea ok if your casino is that stringent and won’t let an employee grant a bonus or comp then no thank you. Total greed here and much of the reviews here are from entity’s who have only reviewed bitstarz……a bit suspicious of you ask me. oh and there instagram and social….. not a single actual winner of any of the jackpots they swear they give out daily. The reason I asked for the bonus is every game I played today sucked me dry in ten minutes with the stupid crash game crashing before 2 on nearly every single round. Save your money, close your account, and go to a reputable casino, at least they comp you rooms, meals, reward you with free play and merch. This is definitely worth a pass ….two thumbs way down !!
''''UPDATE''''
Fair point that some of this need’s backup rather than just my opinion, so let me take time out of my day to reference facts as it relates to my experience.
First off, my ‘whole argument’ doesn’t actually contain a single ‘remark’ you claim I made ….. rigged, scam, deception, land based is better, crash is crashing are literally all made up by you. Your words, not mine so I'm not sure how to even respond but here we go.
I'm not ”upset” and I am not disputing whether bonuses are guaranteed or not. The negative experience where other casinos excel compared to yours was in the support itself. Agents usually have the ability to override in the moment and many times I have encountered that experience when contacting support. Not only was the agent not willing to grant the bonus, even though I had achieved the deposit dollar amount, and had a string of bad luck that day, the copy and pasted responses that didn’t match my actual questions, and the rushed and standoffish tone in their communication was the bulk of my gripe and where other casinos simply offer a better experience. The agent was super helpful in assisting me with closing my account though. Yes, piggy and jackpot feature are only 5% of bonuses you are probably correct on this. They are still garbage and didn’t yield any actual substantial bonus for me and in fact prevented me from withdrawing due to a substantial wager requirement. The other ‘long list’ didn’t yield anything either and in actual game play, I didn’t hit a single ‘game based’ bonus on any games if that makes sense. Crash game: My complaint was about a specific stretch on 7/18, where 13 of 14 rounds crashed under 2x and most crashing under 1.5x that wiped out a good portion of my bankroll and was why I requested the bonus in the first place. We all are very much aware that RTP is measured over a much larger sample than one session blah blah blah blah, so I'll concede that reads more like bad variance than a systemic issue but I was including it for context, not as proof of anything ‘rigged’ P.S. still didn’t use that word, you did.
AI Support, infrastructure, and passive aggressive review moderating are real costs and I overstated that. What I meant was that the bonus and reward structure felt light relative to deposit volume, not that the business runs cost-free and if I can deposit the same amount at a physical casino and get a lot more rewards, freeplay, and hotel stays, I just assume do that. They also don’t accuse me of saying things I didn’t say and have on more than one occasion, reinstated a freeplay offer if I missed it or added some if I had a bad run. Again you’re free to do what you want, others just seem to do it better, in my opinion. My ‘thoery’ that many reviews here have only reviewed you isn’t a theory and a simple check of a random sample of your reviews will confirm that to anyone reading this. I also just said it was suspicious, not an indication of anything. Social giveaway claim was based on scrolling months of your Instagram/social feeds without seeing a tagged winner or any picture of a check or anything to claim a jackpot payout. If those posts exist and I missed them, send me a link and I'll correct the review. I am sorry I had a negative experience with bitstarz too, and your passive aggressive almost accusatory tone speaks for itself. As I stated I enjoyed the quick turnaround on withdrawals and really wanted to like it but I didn't.

16 July 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Nathan,

Thank you for reviewing us.

I appreciate the feedback and lengthy review, but there are a few things here that aren't entirely accurate so let me clear those up.

When it comes to the bonuses, specifically the piggy and jackpot feature it's worth mentioning that those are maybe 5% of all bonuses you get at BitStarz. The rest are a long list of reloads, cashbacks, friday loyalty, free spins drops, wednesday free spins, second chance spins, etc.

To the point of RTP and a casino not having overhead. Firstly, RTP online is almost exclusively higher than in land based casinos. When it comes to your remark about overhead, you say we don't have staff, but then you talk about our customer support, that's staff.

Besides that, marketing, affiliation, games specialists, payments specialists, programmers, developers, IT infrastructure, etc. That's staff, and they don't work for free.

As for general bonus criticism, you mention you got upset when you didn't get a 50 dollar bonus for depositing 3 times. Getting extra bonuses (unless specified) isn't really guaranteed.

Then on to your theories about many reviews here have only reviewed us, I'm not sure if that's true if you look around a bit. But I think the same can be said about the negative ones too, it's a giant mix.

And then, about the social giveaways which in your opinion is also a scam (although I'm not sure what you base that one as you don't present any evidence to support it).

Which basically is what your whole argument is based on sadly. Don't get me wrong, I'm always for fair criticism that is backed up by evidence. Then we can actually have something productive to talk about.

But the remark that everything is rigged, scam, deception, land based is better, crash is crashing, etc without providing anything to support it (and not providing any username so I can verify your playing claims), makes it hard to get anywhere.

Also, we were never on the island.

Olle

Rated 5 out of 5 stars

I love the casino.

I love the casino.
It's my go to every time.
They always fix issues mostly if they can.
You usually get a win.
Fast cash out
Fast deposit.
Lots of great games to choose from and if they don't have the ones you like you can ask them to add it, they will accommodate.
You get bonuses and free spins and a Friday cash reward, amount depending on how much you deposit.
All around it's great.
I definitely recommend it.
You're going to love it too.

17 July 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Joanne!

Thank you for making our day :) appreciate you choosing us and for writing such a nice review!

Olle

Rated 5 out of 5 stars

Win$Win$Win$

Everytime your playing at BitStarz you can win small or major large , any way you win , your left feeling like a winner with so many games and the high RTP'S

15 July 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Heather!

Thank you so much for playing here and for taking the time to write such a nice review : )

Olle

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