After sales service is great. Friendly, proficient staff are terrific. The revised purchasing process is much better. We never buy from other sites...no need when the one that you're using is so g... See more
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Review summary
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I’ve had a very negative experience with obtaining digitized books on the google play platform. I had not come across ebooks.com so I checked into it before making a purchase. Alex at ebooks.com resea... See more
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The site is simple to use. Its so easy to locate a book or discover a new one. Delivery is instant after payment which is efficient , safe and straight forward. Your book is loaded to your ebook reade... See more
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The transactions are very easy and so is getting the ebook downloaded. The ebooks are perfectly formatted and just as high quality as from wither Kobo or Amazon and I I love bing able to by a wide ra... See more
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Company details
About eBooks.com
Written by the company
Launched in 2000, eBooks.com is a popular ebook retailer with a reputation for innovation, integrity and independence. We sell ebooks direct to millions of consumers around the world, with five local sales portals in the US, Canada, UK, Europe and Australia.
You can read our ebooks online, or download them to a vast array of devices, using our Ebook Reader apps. As well as being dubbed "The most ethical e-bookseller" by ethicalconsumer.com, eBooks.com is trusted by over 4,000 global publishers. We are also the supplier of choice for thousands of educational institutions around the world.
Are you actually reviewing the right company?
Is it possible that the order was placed with another company, not eBooks.com? There are a lot of companies with the word "ebook" in their names. Before leaving us a damning complaint, check your credit card account (or PayPal if you paid that way) for the name of the merchant. If the name isn't exactly, and only, "EBOOKS.COM", then you'll need to contact the company that billed you -- not eBooks.com.
Are you having technical problems?
Contact our highly trained support team and they'll get things moving for you:
https://support.ebooks.com/hc/en-gb/requests/new
Contact info
27 Railway Road, 6008, Subiaco, Australia
- +611800431523
- corp@ebooks.com
- dl.ebooks.com
4.6
Excellent
389 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to find
Easy to find, download and start reading my book within 5 minutes on the site
1 September 2026
Unprompted review
Reply from eBooks.com
Hi Dandy,
We’re so grateful for your kind words and 5-star rating. It means a lot to our team — thank you for being part of the eBooks.com community!
Best wishes,
James
www.ebooks.com
Reply from eBooks.com
Hello Marina,
Thank you for the 5 stars! We truly appreciate your support and are so glad you’re enjoying eBooks.com.
Best wishes,
James
www.ebooks.com
Simple to use
16 August 2026
Unprompted review
Reply from eBooks.com
Hello Michael,
Thank you so much for your 5-star review! We’re delighted you had a good experience with eBooks.com and appreciate you taking the time to share it.
Best wishes,
Anna
www.ebooks.com
Couldn't have been easier, but...!
Couldn't have been easier to buy! But know that you'll probably have to download their app to read it offline... and the app is not that great. It's not intuitive - you have to swipe down from the top to get the menu to exit a book once you're in it.
28 August 2026
Unprompted review
Reply from eBooks.com
Hello Jayne,
Thank you for your kind review. We’re glad we could help you find and enjoy your next read.
The good news is that we have just released a new ebook reading app for iPhone and iPad, which is a great improvement on its predecessor. I've asked our support team to reach out to you with simple steps to help you upgrade to our shiny new reading app. I hope this helps.
Best wishes,
Anna
www.ebooks.com
Quick and easy purchase at a fair…
Quick and easy purchase at a fair price.
Thanks!
25 August 2026
Unprompted review
Reply from eBooks.com
Hi Paul,
Thank you for the lovely feedback - and the 5 stars! We're glad we could help you find the right book.
Best wishes,
Anna
www.eBooks.com
Friendly
Friendly, polite, prompt customer service, good size collection of DRM free, reading material for purchase as well as reasonable DRM e-books that can still be downloaded imported to your own E reader for purchase.
21 August 2026
Unprompted review
Reply from eBooks.com
Hi Jacob,
Thank you very much for taking the trouble to give us a 5-star review! It means a lot to our small team.
Best wishes,
James
www.ebooks.com
I'm impressed
So far, I've found every book I was looking for. The quality of the text and the system on my iPhone app are even better than Kindle.
21 August 2026
Unprompted review
Reply from eBooks.com
Hello Gregory,
Thank you for the glowing review! We're really happy to have you as part of the eBooks.com community.
Best wishes,
Anna
www.ebooks.com
My prefered site to buy ebooks
21 August 2026
Unprompted review
Reply from eBooks.com
Hi Carsten,
I'm very glad you found your next read with eBooks.com. Thank you for the kind words, and happy reading!
Anna
www.ebooks.com
It goes ok
It goes ok. Sometimes, when searching for certain books, it would be easier if I could search per title, but filter by a specific author. Maybe it's already possible, but not so intuitive.
10 August 2026
Unprompted review
Reply from eBooks.com
Hi MPM,
Thank you very much for your 4-star review.
Just so you know, you can indeed do what you wanted by clicking on the "Advanced Search" link on the right side of the search results page. There are a lot of options there to refine your search.
1. Search for a term
2. On the results page, click "Advanced Search"
I hope this helps.
Best wishes,
Anna
www.ebooks.com
Very helpful all explanations
6 August 2026
Unprompted review
Reply from eBooks.com
Hello Ceu Braizinha,
Thank you very much for your kind 5-star review.
Best wishes,
James
www.ebooks.com
The ereader app changed?
Easy purchase, easy download.
Main issue I had was the change to a new app that I was not aware of.
2 August 2026
Unprompted review
Reply from eBooks.com
Hi Mark,
Thank you for the 4-star review. I'm very sorry you didn't get the email about our new ebook reader app. I hope it's working well for you.
Best wishes,
James
www.ebooks.com
I found what I was looking for
I found what I was looking for, and it is just enough for me.
2 August 2026
Unprompted review
Reply from eBooks.com
Hello JA,
Thank you very much for your 4-star review. I'm glad things are working for you at eBooks.com.
Best wishes,
James
www.ebooks.com
Very easy to order books and very fast!
30 July 2026
Unprompted review
Reply from eBooks.com
Hi Sylvia,
Thanks so much for your kind review. It's great to know you had a good experience.
Best wishes,
James
www.ebooks.com
Reply from eBooks.com
H Iliyan,
Thanks for letting us know you enjoyed your experience. We hope to see you again soon!
Best wishes,
Anna
www.ebooks.com
Easy to find what I wanted
Easy to find what I wanted. A very pleasant alternative to Amazon.
23 July 2026
Unprompted review
Reply from eBooks.com
Hello Fred,
Thank you for your lovely review. We’re glad we could help you find and enjoy your next read. Happy reading from all of us at eBooks.com!
Anna
www.ebooks.com
I had a problem with a book I purchased…
I had a problem with a book I purchased and tried to read with their iPhone app, eBooks.com. I contacted them and they walked me through the process and resolved the issue. They were extremely friendly and helpful. It turned out that the problem was actually a formatting issue with the file which they resolved on their side. I re-downloaded the book once the issue was resolved and everything was perfect. I actually found the entire process rather enjoyable. (Odd, I know, but very friendly help is a wonderful antidote to what is going on in this world!!!)
22 July 2026
Unprompted review
Reply from eBooks.com
Hello Al,
Wow, thank you for this kind review. I'm going to print it and stick it on the office wall. As you say, enjoying a help-desk interaction is kind of unexpected!
I've forwarded your message to our wonderful Help Desk team (each of whom has been with us for over 15 years).
Best wishes and happy reading!
Stephen
www.ebooks.com
A good service
After a false start I was able to purchase and download the book easily.
10 July 2026
Unprompted review
Reply from eBooks.com
Hello Mike,
Thank you very much for your review. I'm glad things worked out for you.
Best wishes,
Anna
www.ebooks.com
Reply from eBooks.com
Wow, Sónia, that has made our day! Thank you so much for the 5 stars.
Best wishes,
James
www.ebooks.com
Alround easy process
Good database of books, smooth process, no technical issues to get reading the books.
7 July 2026
Unprompted review
Reply from eBooks.com
Hello Michael,
Thank you for the 5 stars! We truly appreciate your support and are so glad you’re enjoying eBooks.com.
Best wishes,
James
www.ebooks.com
The transactions are very easy and so…
The transactions are very easy and so is getting the ebook downloaded. The ebooks are perfectly formatted and just as high quality as from wither Kobo or Amazon and I I love bing able to by a wide range of ebooks without having to use them.
5 July 2026
Unprompted review
Reply from eBooks.com
Hi Tegan,
Wow. Thank you for the 5 stars! We’re really pleased to hear you had such a positive experience, and we look forward to welcoming you back soon.
Happy reading!
Anna
www.ebooks.com
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