Deutsche Medz Reviews 

1,831
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Review for Deutsche Medz: Attention to all potential buyers: Pay close attention to the phrase "For illustration purposes only" under each product image. This is a clear indication that you're not... See more

Company replied

Rated 3 out of 5 stars

I originally left a scathing message on here impluring people to never order from this business, however, I was pleasantly surprised to receive my order today. Mind you, they are very difficult to get... See more

Rated 5 out of 5 stars

After reading some reviews here, I was honestly hesitant to place an order, but my experience was as follows: I ordered Ozempic 0.5 mg and in the moment of order, I encountered a problem with th... See more

Rated 1 out of 5 stars

Mir wurde eine zollfreie Lieferung innerhalb von 24 Stunden zugesagt. Diese ist nicht erfolgt. Stattdessen soll die Ware laut Sendungsverfolgung zollpflichtig aus England kommen. Darüber wurde... See more

Company replied

Company details

  1. Online Prescription Medication Vendor
  2. Online Pharmacy

Written by the company

Deutsche Medz ist ein privater Gesundheitsdienstleister, der einen umfassenden privaten medizinischen Dienst anbietet. Medikamente per klick - innerhalb von 24 Stunden sicher und diskret an Ihre Tür geliefert! Online Rezept bekommen.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 24% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(1,831)

103 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

They do the job

It's a good service. I had multple orders with them and I've noticed that lately, the delays have been increasing, but nothing unacceptable so far.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Order made over week ago.Still standing…

Order made over week ago.Still standing as " processing" zero possibility to contact this copany. After many mails sent (no other way to reach) there is no answer to any of them. This is weird as this is my 4th order and always everything went smooth.Now im being ignored and 50eu less in my pocket.Stay away....

14 October 2025
Unprompted review
Rated 1 out of 5 stars

No response, no order

I paid a lot for fast delivery but my order is still "pending" days after it was meant to arrive. I have tried repeatedly to get in touch but zero response; have not even received a receipt of payment. I understand there can be delays but the complete silence is infuriating.

14 January 2025
Unprompted review
Deutsche Medz logo

Reply from Deutsche Medz

Hallo Rachel,

Es tut mir leid, von den Verzögerungen zu hören.

Ich sehe, dass dies Ihre zweite Bewertung für uns ist. Wie ich sehe, hat unser Team Sie kontaktiert. Bitte überprüfen Sie Ihre E-Mails.

Danke schön,
DE Medz

Rated 3 out of 5 stars

Bestellung

I originally left a scathing message on here impluring people to never order from this business, however, I was pleasantly surprised to receive my order today. Mind you, they are very difficult to get in contact with and do not allow you to make changes to your order even seconds after you have made it. The website has lots of bugs and glitches, but as I stated, I ended up receiving my order quicker than I would have expected. In truth, I did not expect to receive my order at all and am pleasantly surprised. I might consider ordering from them again.

14 December 2024
Unprompted review
Rated 1 out of 5 stars

They have failed to refund 90 Euros to…

They have failed to refund 90 Euros to the account pakuv769duck.com. originally they requested the purchaser to update the delivery address. Unfortunately their website doesn't allow for the change, furthermore it is not possible to reach out to their customer service via their contact form.
Lawsuits are filed against them dir scam and misinformation of clients, and abuse of rights

6 August 2024
Unprompted review
Rated 1 out of 5 stars

Very dissapointed

Very dissapointed. Paid for next-day delivery, the order wasn’t even processed on the next day. Also very long response times. Will be a miracle if I eventually get the order

9 August 2024
Unprompted review
Deutsche Medz logo

Reply from Deutsche Medz

Hallo.
Ich entschuldige mich aufrichtig für die Verzögerungen, die Sie erlebt haben.
Leider kann ich Sie anhand Ihres Namens nicht in unserem System finden. Vielleicht haben wir einen alternativen Artikel, den wir Ihnen empfehlen können.
Ich würde Ihnen empfehlen, sich an unsere Hotline zu wenden: help@deutschemedz.de
Vielen Dank!
DE Medz

Rated 5 out of 5 stars

I can't understand the negative…

I can't understand the negative reviews.
I ordered and the goods arrived after 4 days.
When I had another question, my question was answered the same day. It really doesn't get any better.
A big PRAISE to the support. Thank you and always welcome.

31 July 2024
Unprompted review
Deutsche Medz logo

Reply from Deutsche Medz

Hallo.
Vielen Dank für Ihre freundlichen Worte!
Es freut uns sehr zu hören, dass Sie eine so positive Erfahrung mit unserem Service gemacht haben. Es ist großartig zu wissen, dass Ihre Bestellung prompt angekommen ist und dass unser Support-Team Ihnen schnell helfen konnte.
Wir bemühen uns, Ihnen den bestmöglichen Service zu bieten, und es ist schön, ein so ermutigendes Feedback zu erhalten.
Herzlichen Dank!
DE Medz

Rated 1 out of 5 stars

The parcel did not arrive, they do not react

The parcel did not arrive. I told them and they replied they it had been delivered. They sent me a tracking link as some kind of proof and when I opened the tracking info, DHL had written that it had been returned to sender because they could not read my address in the label. 4 days ago, I wrote again to point this out to them. They have replied, saying it was returned becasue my address was not clear to DHL and I must pay for delivery again. The address was a commercial fulfilment centre where DHL in fact collect and drop off 2 times per day. They should simply send the parcel again immediatley, but they reply slowly and never with any promise of positive action to get my my parcel.

8 April 2024
Unprompted review
Rated 1 out of 5 stars

7 days, no shipment

Ordered on Wednesday. By Friday stated the medications were being dispensed and was provided a shipping tracking number. It is now one week later, Wednesday and the item has not shipped. And this company makes it impossible to actually make contact with them. I know the convenience is tempting but this site is a scam. I paid for one day shipping. Prescription was approved and “dispensed” within in 24 hours. There is no excuse for taking €600 and then going silent.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Pleased with the service

After reading some reviews here, I was honestly hesitant to place an order, but my experience was as follows:
I ordered Ozempic 0.5 mg and in the moment of order, I encountered a problem with the website, which showed that the order was not place, but my payment was done.
After a few minutes, I received an email with the order update and the order was in the system and I could follow up.
After it, it took only one day. The next day, the medicine was delivered to me with all the conditions met.
It is more expensive than when you buy in the pharmacy, but for some rare medicines it might be worth it.
For me it was a positive experience in overall.

15 November 2023
Rated 1 out of 5 stars

DO NOT give this company your phone…

DO NOT give this company your phone number.

I've been harrassed with spam SMS marketing for months, each time I opt out and I have emailed them multiple times to tell them to stop, even blocking their number doesn't work. This is very frustrating and a blatent GDPR violation.

17 November 2023
Unprompted review
Deutsche Medz logo

Reply from Deutsche Medz

Guten Tag,

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Bewertung mitzuteilen und uns darauf aufmerksam zu machen.
Wir möchten uns für die Unannehmlichkeiten entschuldigen, die dadurch entstanden sind, dass Sie Textnachrichten erhalten haben, nachdem Sie sich abgemeldet haben.
Bitte wenden Sie sich an unser Kundendienstteam unter hilfe@deutschemedz.de, das Ihnen gerne weiterhelfen wird.
Mit freundlichen Grüßen
Das DE Medz Team

Rated 5 out of 5 stars
Deutsche Medz logo

Reply from Deutsche Medz

Hallo,

Vielen Dank für Ihre Fünf-Sterne-Bewertung und für Ihre schöne Rezension! Wir sind so froh, dass Sie eine tolle Erfahrung mit der Lieferung hatten und dass alles reibungslos verlief.

Wir wissen Ihre netten Worte sehr zu schätzen.

Mit freundlichen Grüßen,
Das DE Medz-Team

Rated 3 out of 5 stars

I only have to give 3 stars

I only have to give 3 stars because: the previous order from August never arrived due to a delivery error that was not mine. After 2 and a half months I managed to get a partial refund (I was reimbursed for the order and not for the shipping I never received nor for the medical prescription I never received... paying for what?). Even though last March and this November the shipments were perfect, last time not only did I not receive the product but I wasted 40 euros on a shipment and a recipe that never arrived. For the product you still deserve 3 stars, we will see in the future if the one in August was just a coincidence.

9 November 2023
Deutsche Medz logo

Reply from Deutsche Medz

Hallo,

Es tut uns leid zu hören, dass die Bestellnummer mit Ihrer Bestellung vom 07.11.2023 verknüpft ist, dieses Paket wurde an eine Packstation geliefert.

Sie können sich gerne an unseren Kundenservice wenden, der sich der Sache annehmen wird.
Bitte senden Sie eine E-Mail an hilfe@deutschemedz.de.

Mit freundlichen Grüßen,
Das DE Medz-Team

Rated 1 out of 5 stars

Betrug-Zeigen Sie echte, aber liefern Sie billigere Produkte.

---English version below---
Nie, niemals bei dieser Website kaufen!
Das ist der größte Betrug, dem ich beim Online-Shopping in Deutschland je begegnet bin. Ich habe Finasterid 1 mg der Marke Ratiopharma bestellt, wie auf ihrer Website gezeigt, und sie haben die Produkte von 'Bimbo' versandt. Wenn Sie online suchen, kosten 96 Tabletten von Bimbo 40-50 Euro weniger als von Ratiopharma. Das ist offensichtlich Betrug! Seien Sie vorsichtig! Ich würde vorschlagen, niemals mit einem Unternehmen wie diesem zu experimentieren, das sich so verhält. Sie haben es einmal getan, sie werden es immer tun. Unehrlichkeit ist etwas, das Sie Online-Shops niemals verzeihen sollten.
--- German version on the top---
Never never buy at this website!
This is the biggest scam I ever met at online shopping in Germany. I ordered Finasterid 1mg with brand ratiopharma, as shown on their website, and they shipped the products from "bimbo". If you search online, 96 tablets from bimbo cost 40-50 Euro less than from ratiopharma. This is obviously scam! Be cautious! I would suggest never try such a company which behaves like this. They did it once, they will always do it. Dishonesty is something you should neve forgive regarding online shops.

28 September 2023
Unprompted review
Deutsche Medz logo

Reply from Deutsche Medz

Guten Tag Chunquan,

Wir wissen es wirklich zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mit unserem Unternehmen mitzuteilen.
Wir entschuldigen uns aufrichtig für die Erfahrung, die Sie gemacht haben, aber in Bezug auf das Branding von Medikamenten, heißt es, dass die Bilder leider nur für illustrative Zwecke sind.
Wir würden gerne mehr darüber erfahren, was passiert ist, damit wir Maßnahmen ergreifen können, um zu verhindern, dass so etwas noch einmal passiert. Bitte teilen Sie uns dies direkt unter hilfe@deutschemedz.de mit, damit wir uns des Problems annehmen und unser Bestes tun können, um unsere Dienstleistungen zu verbessern.
Mit freundlichen Grüßen
Das DE Medz Team

Rated 1 out of 5 stars

Product pictures for illustration purposes only

Review for Deutsche Medz:

Attention to all potential buyers: Pay close attention to the phrase "For illustration purposes only" under each product image. This is a clear indication that you're not guaranteed the specific product shown. Despite the name "Deutsche Medz", don't be misled into thinking you'll exclusively receive German products. You might end up with items from India or any other stock they have on hand. What's more, they'll charge you as if you're getting the premium German product. Shop with caution.

14 September 2023
Unprompted review
Deutsche Medz logo

Reply from Deutsche Medz

Good afternoon Amro,

Thank you for your feedback and it is appreciated. I apologize for any misunderstanding with regards to being misled into believing you would be receiving exclusively German products and being charged for premium German product. It is important to pay close attention to the phrase 'For illustration purposes only' under each product image to avoid confusion. We regret any disappointment this might have caused you. Thank you again for taking the time to provide us your feedback.

Kind Regards
The DE Medz Team

Rated 5 out of 5 stars

All was good

All was good. I placed an order on Monday morning and Tuesday morning (the next day literally) I received my order. I think I will be using this service again. However, I wish they provided more updates about the status of the order. I only got the message, that it has been approved by the medical staff. But since I got my order the next day, I have nothing to complain about

19 September 2023
Unprompted review
Deutsche Medz logo

Reply from Deutsche Medz

Good afternoon Kristina,

Thank you for your five-star rating! We appreciate your feedback. We're delighted to hear that you received your order the very next day. We look forward to future orders with us! |

Kind Regards
The DE Medz Team

Rated 5 out of 5 stars

Good and broad offerings

Good and broad offerings
Fast and reliable delivery

24 August 2023
Unprompted review
Deutsche Medz logo

Reply from Deutsche Medz

Guten Tag Michael,

Vielen Dank für die 5-Sterne-Bewertung und auch für das Feedback.
Mit freundlichen Grüßen
Das DE Medz Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look