DA Direkt Versicherung Reviews 

Worst service you can ever have. Still waiting for my repair reimbursement for months although I have full insurance. Even my car got stuck at repairshop as first they approved the repair but they didnot do any payments. No one is reachable via phone and they never reply the emails. Choose another company, they act like they are fraud.

In general I am happy with this service but this time: One office/worker dose not seem to know the others are doing as it seems to me that there were to many phone calls..

They lied to us about montlhy payments with a DUTCH IBAN. They do not respond to emails or makes promises on the phone and not react anymore. They just suddenly closed my insurance now i have a lot of problems because of them. Mailed like 10 times, not one reaction.

Phone is also not possible, waited 20-40 mins just to get hanged up by them because my german is bad and they can't speak English.

Very good and easy to use

Worst company ever.
Impossible to get into connect whit this company.
Costumer service says only per email and than never get a answer. I even send them per post and the result is the same. How you can be soo bad? Dont recomend at all.

This year I am reducing the distant I travel. I submitted the new details and the next day I received a rebate.
No hassle just good service.

Sadly it's not possible to get somone on the phone. On the website is not so much possible and on the mail you don't get a response

Requested a motorbike insurance since months. The customer service just does not exist. They barely replied once, then they disappear. Not serious at all.

I would give 0 stars if available.

Stay away from this insurance company – it's an absolute disaster!

I've never experienced anything like it. Emails are simply ignored, and customer service is practically nonexistent. Despite numerous emails i never received any documents. I was stuck in metz with no insurance so had to cancel my trip. I emailed and called but received no contact person, no feedback, nothing.
As a customer, you're completely lost and, in a serious situation, entirely on your own. Anyone who values ​​accessibility, service, or reliability should steer clear of this insurance company. Not recommended.

3 months later I get a debt collection for 150 Euros. Absolutely shocked as I never received anything from DA Direkt. Please avoid at all costs.

It's amazing that in 3 months and numerous email and calls I never received a reply but your automotive on here can reply within 24 hours. You have my name why would you not look it up in your system and contact me direct rather than fake virtue on here?

The insurance company is unreachable by phone.

Great service

I called at 11pm and I was guided in the atmost calmness with my B1-B2.1 German speaking level. It was my first Car Insurance in Germany so it was important to understand everything from Vollkosko to Teilkosko basic or Komfort option. Everything was explained to me to my full satisfaction. With the 20% black month discount , I saved some money and now my car is Insured 🎉. My call was on 12.11 at 11:00 a gentleman served me. I wish I got his name. #11thhour #DAdirekt #carinsurance

I have just this week applied for an auto insurance. Sadly the data entry was wrong, so I cancelled and tried again. Now I have two insurances with the same company and did not receive any evB number, as I needed. Getting someone on the telephone took 1 hour and the communication was cut when the situation was too complicated for the employee. The second time (30 mins more), the employee spoke even worst German than me (B2 level) with strong accent and was really upset as I could not understand his terrible spelling. I am considering now to cancel everything, but I need the eVb number for next week. If I start like this I dont understand how will this commercial relationship will continue.

I did a car insurance switch from ADAC to DA Direkt, I expected the switch to cancel my insurance with ADAC but no so now I’m paying DA Direkt and ADAC , I had to cancel ADAC myself, pointless having a switch service, has cost me nearly €600 for two months car insurance, looking for some compensation from DA Direkt or I’m going elsewhere