I booked a family trip to Florida using Expedia. My fault, I didn’t bother looking at the reservation after booking. I received a confirmation email 72 hours prior to our departure date and realized... See more
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I was very distraught and couldn't stop crying when I missed my flight becos my Amtrak train was late. Sherry was very understanding patient and tried to calm me down. I am from New Zealand never be... See more
Being a senior citizen can cause increase anxiety when trying to plan a trip. I have experienced problems at the airport in the pass that made me feel like I would never fly with Frontier Airlines ag... See more
Mr Emmett was very helpful and was able to change my tickets as I wanted. He was able to call me back. He gave me different options to help. He was able to cc handle the payment well. It worked very w... See more
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Excellent service
Excellent service, Christopher Pérez gave me very good service.
Mr Emmett was very helpful
Mr Emmett was very helpful and was able to change my tickets as I wanted. He was able to call me back. He gave me different options to help. He was able to cc handle the payment well. It worked very well! I was able to get on the flight I wanted!!
Great job explaining everything- very…
Great job explaining everything- very patriotic- will you again-
Good services
Leo has help me to cancel my flight
Leo has help me to cancel my flight for my husband’s medical reason fast, polite and very efficient!
I had a good experience with Leo cruz
Ha sido muy profesiona y agradable…
Ha sido muy profesiona y agradable hacer la gestión con el, gracias
He did a great job and he give a…
He did a great job and he give a complete service .
Being a senior citizen can cause…increase anxiety during travel
Being a senior citizen can cause increase anxiety when trying to plan a trip. I have experienced problems at the airport in the pass that made me feel like I would never fly with Frontier Airlines again. When I talk to Patrick the first thing he wants to know is how he can make my situation better. He is always professional and will call back until all problems are resolved. When a person represents their company with such sincerity they should be highly valued and recognized for what they give. It takes a caring heart and a special gifted person to give the type service Patrick offers to others. Thank you Patrick for your accommodation.
The agent was very professional and…
The agent was very professional and patient with me. He made sure I had all of the information written down correctly. Again Great Customer Service. I will be using the company again FOR SURE 😊
Thank you for taking the time with me…
Thank you for taking the time with me Dee!
Paul McGinnis
Everything went wrong day! I was very distraught and couldn't stop…
I was very distraught and couldn't stop crying when I missed my flight becos my Amtrak train was late. Sherry was very understanding patient and tried to calm me down. I am from New Zealand never been to Newark and knew no-one here.
Sherry found a solution - not ideal becos I had to buy a new ticket and get a hotel room overnight but at least Sherry come up with options.
Grateful for Justin!
I booked a family trip to Florida using Expedia. My fault, I didn’t bother looking at the reservation after booking. I received a confirmation email 72 hours prior to our departure date and realized my minor child’s name was wrong. After an hour conversation with American Airlines and Expedia, I became worried. Neither were willing to help! I decided to call Expedia once more and I am so glad that I did. Justin answered and helped me for over 45 minutes. It’s rare that customers encounter representatives who care. Be went above and beyond. I truly appreciate all that he did to help me.
Justin helped me with the reservation…
Justin helped me with the reservation and he was very quick to understand my requirements. All well good.
Patrick is great!
I worked with Patrick or I should say he worked with me. He was outstanding. I needed to clarify a few things I didn't understand, and he returned my call and graciously and patiently answered my questions. I'm a senior citizen and don't travel like I used to and he made things easier and simpler for me. I look forward to working with him again.
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