Giftbee Reviews 

19
TrustScore 4.5 out of 5

4.3

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Company details

  1. Corporate Gift Supplier

Written by the company

Giftbee is reshaping the way businesses, brands, and consumers give and receive gifts, making it simpler, more flexible, and more meaningful.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
4-star
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1-star

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4.3

All reviews

(19)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

trustful gift redemption site

I have been using this redemption site for several months and i am quite happy to give them a very positive review. They have a wide selection of gift cards to choose from and they come instantly from when i apply.

1 August 2026
Unprompted review
Rated 4 out of 5 stars

Follow up service

The first time I encountered an issue when I redeemed a gift card but was showed that it could not be displayed for a few days. I contacted Giftbee for a solution. Natalie responded and advised that it was a system issue which was being addressed now but no definite timeline available. This ensured my confidence of the procedure I took. To my surprise, she updated the case daily until it has been rectified and I was provided a link to proceed with the redeem process. This approach has greatly enhanced the services when a hiccup occurs. Greatly appreciated.

20 July 2026
Unprompted review
Rated 4 out of 5 stars

I like it but its hard to find for me as there is no app for it

I like it but its hard to find as there is no app for it . I tried to google it and ended up finding the email as i couldnt remember the correct spelling of the name . Natalie was very friendly and after emailing her she was a great help in helping me retrieve it.

15 July 2026
Unprompted review
Giftbee logo

Reply from Giftbee

Thanks for the review, and glad we could help.No app yet, but our site is mobile optimised to work just like one. Feel free to add us to your favourites for easy access next time :)

Rated 4 out of 5 stars

A trusted and reliable site for gift…

A trusted and reliable site for gift cards. My only gripe is, unlike all other sites, they don't have any alcohol shop gift cards which I like to use for buying gift packs for celebrations.

5 July 2026
Unprompted review
Giftbee logo

Reply from Giftbee

Thanks for the review. Fair feedback on the alcohol gift cards, it's noted. We're always considering our range and I will pass this on to the team.

Rated 5 out of 5 stars

Newbie made a mistake

This was the first time I have used GiftBee and I made a mistake. I did not know how to fix it so I contacted GiftBee, expecting to have to wait at least 24 hours before hearing back from GiftBee becuase that is what is the usual thing - if we ever hear from others at all. Surprise! Surprise! I heard back within just a few hours from GiftBee's "Natalie". As the old ad used to say:"Problem Solvered" Now that is Real Service.

30 June 2026
Unprompted review
Giftbee logo

Reply from Giftbee

Thanks for taking the time to write this. We'll be sure to pass on your feedback to Nat as well :)

Rated 5 out of 5 stars

Natalie was so exceptional and went far…

Natalie was so exceptional and went far above the extra mile to meet and exceed my needs and expectations and i highly recommend her.

22 June 2026
Unprompted review
Giftbee logo

Reply from Giftbee

Thanks so much Peter, I'm glad we could exceed your expectations!

Rated 5 out of 5 stars

confused as to how to claim on the website

My name is Helen, I was in need of assistance to to make a claim, so I emailed Giftbee with my issues and in 15mins Natalie had phones me. She took the time to walk through every step until I was finished and received my voucher. Great service and so very patient wit me, if you need help , JUST REACH OUT

19 June 2026
Unprompted review
Rated 5 out of 5 stars

PROMPT CUSTOMER SERVICE

I sent an enquiry to them on a Sunday only to find their operational hours are Mon-Fri 9a-5p. Monday morning received an email responding to my enquiry and coming up with a solution. Pays to create an account with them. Excellent customer service. Thanks especially to Natalie.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

It is fast

It is fast, easy, secure and have every card i want

8 May 2026
Unprompted review
Giftbee logo

Reply from Giftbee

Thank you Savannah, we're so glad to hear you're happy with our service!

Rated 5 out of 5 stars

EASY AS

It was very straight forwarded and easy to access and redeem the gift cards all in just a couple of minutes.

11 May 2026
Unprompted review
Giftbee logo

Reply from Giftbee

Thanks Paul, we are really glad to hear that you find our platform simple to use!

Rated 5 out of 5 stars

natalie is very friendly and…

natalie is very friendly and understanding of my issue. we have spoken a number of times about the same issue and yesterday i had a breakthrough and then the process of actually getting my dollars worth from pureprofie to giftbee made sense . thanks for your time and patience natalie .

1 May 2026
Unprompted review
Giftbee logo

Reply from Giftbee

Thank you Frances. We're glad we could get to the bottom of it and you could enjoy your gift :)

Rated 3 out of 5 stars

Initially Confusing

It was initially confusing to follow a new process and took some working through a few times

28 April 2026
Unprompted review
Giftbee logo

Reply from Giftbee

Hi Raye, we appreciate your feedback. We're striving to make our platform easy to use for everyone, hopefully it's become much smoother now, please don't hesitate to reach out if we can help

Rated 5 out of 5 stars

My experence was great because the old…

My experence was great because the old company used to take many weeks even months to get back to a email or call there wernt intersted in helping in my opinion this time i had a issue less than a week later its all fixed i like that king of service were pll actuly care ive been a member for over 5 years so its good to see progressive movement in the company makong life easier than it was the lady was nice and proffessional too give her a pay rise its ppl like the lady who rang to calm down a annoyed cpustimer she did great.

17 April 2026
Unprompted review
Giftbee logo

Reply from Giftbee

Thanks Stuart, we're really pleased to here you prefer us to other providers and happy to hear we provided you a great service.

Rated 5 out of 5 stars

Easy to access in 3 steps as a GUEST - no account needed!

Being able to check out as a Guest meant I could access my Gift Card in 2 - 3 steps and EASILY save to my Apple Wallet! I have had many experiences accessing Gift Cards, but this time around was the simplest by FAR!!

4 November 2025
Unprompted review
Giftbee logo

Reply from Giftbee

Thanks for such positive feedback Kerry, we strive to make our product as seamless as possible :)

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