Get Laid Beds Reviews 

1,134
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and friendly staff members who make communication clear, reassuring, and completely seamless throughout the entire process. Buyers are also thoroughly impressed by the sturdy, beautiful, and well-crafted solid wood items that arrive securely packaged and prove very simple to assemble at home. However, some reviewers were not happy with occasional quality control issues, mentioning missing parts, misaligned holes, or incorrect pieces received in their shipments. Despite these minor hiccups, people consistently highlight that customer service agents respond promptly and efficiently send replacement parts without any unnecessary delays.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as friendly, knowledgeable, and extremely... See more

Product

Clients share positive opinions on product quality, highlighting that the handmade wooden beds are solid,... See more

Customer service

Users describe positive interactions with customer service, highlighting quick responses and helpful support.... See more

Order

Customers consistently note positive experiences with order processes, highlighting helpful support and... See more

Response time

People report high satisfaction with the response time, praising support agents for prompt and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lewis was extremely helpful in figuring out an issue with a missing package. The company offered to replace the missing parts on one of the two beds I had ordered, even though the shipping company was... See more

Company replied

Rated 5 out of 5 stars

About 6 months after we got our bed frame, we were having some back issues. We emailed the customer support team and George responded within a day. He was professional and kind, responding with empath... See more

Company replied

Rated 5 out of 5 stars

I live in the US and my order arrived with a couple of wrong pieces. I reached out to getlaid on WhatsApp and I heard back from Helen first thing the next morning UK time. She was able to figure out w... See more

Company replied


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store

Written by the company

We are known for our high quality craftsmanship of 100% solid wood bed frames. Offering a leading 11 year guarantee alongside the widest range of customisable bed options in the world. As an advocate of sustainability, we are also helping re-forest the lower Lower Imenti Forest in Kenya.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,134)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Personal attention and delight

I placed my order for a customized bed frame with Lenni. She took the time to answer each of my questions, to reassure me that my understanding of the conversions from centimeters to inches was correct, that my customization request would be just as I wanted it, and that the delivery date would meet my needs. Additionally, she has a delightful accent and laugh, and her genuineness makes me have trust in the company and in her. After a year of considering this purchase, I am very much looking forward to its arrival! Thanks for your help Lenni.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service is alive and well!

When I made an enquiry about the bed pre-purchase, I received a very quick response.
Again, when I had to change my order after placing it (I had ordered the wrong size), Chris Bown responded immediately to my email and made the change with absolutely no problems.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Chris went out of his way to honour my discount

My bank card hadn't arrived in time for the deadline, so I emailed to explain. Chris was great — he stuck to the original sale price for my bed even though payment ended up about a week late. He also double-checked the order details and got delivery booked in well ahead of time. Great company to deal with — we can't wait for the bed to arrive!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ So grateful

⭐️⭐️⭐️⭐️⭐️ So grateful! 🙏❤️

A huge thank you to Chris from Get Laid Beds for helping me solve a problem that I thought was going to be a real headache!

We bought our bed frames from Get Laid Beds several years ago and have always been really happy with them. After moving home, we decided to order another bed frame from them.

Unfortunately, in the stress of moving, I made a mistake and didn’t realise that they offer two different sizes for a standard double bed. I accidentally ordered the smaller, space-saving version. 😅

I contacted the team, and Chris explained the difference and, most importantly, offered me a solution straight away. He arranged for us to swap the frame we had ordered for the correct one we needed — with absolutely no hassle! 🙌

Chris has been incredibly patient with all my questions, so helpful, kind and understanding throughout the whole process. It’s honestly so refreshing to receive such wonderful customer service.

Thank you, Chris, from the bottom of my heart! ❤️ You turned what could have been a stressful situation into something so simple and easy.

I’m extremely grateful and would happily recommend Get Laid Beds to anyone. Not only are their beds fantastic, but their customer service is truly exceptional! ⭐️⭐️⭐️⭐️⭐️

30 August 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Lucia,

It was my pleasure to assist you! I would like to thank you for your continued support to get laid beds!

Chris

Rated 5 out of 5 stars

First class beds and first class…

First class beds and first class customer service. Chris Brown is extremely helpful, I really recommend this company.

2 September 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

I am always happy to help! Thank you for saying you will recommend us in the future it helps us continue to grow.

Chris

Rated 5 out of 5 stars

Chris Bown is great!

Chris Bown is a credit to your organisation. I have bothered him on a few occasions I am sorry to say. He helped me with my delivery details and with confirmation of the details of my order. Thanks Chris!

1 September 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Kerry,

Thank you for your kind words it was my pleasure to help you earlier and for anything you need going forward!

Chris

Rated 5 out of 5 stars

Spencer was incredibly helpful and made…

Spencer was incredibly helpful and made the whole process much easier. He took the time to check the measurements and make sure I was choosing the right bed size for my existing mattress, and was very thoughtful and proactive throughout the call. He answered all my questions clearly and made sure everything was suitable before I placed the order. Really excellent customer service, thank you Spencer!

1 September 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Fernanda,

Thank you for leaving this review. Spencer does a fantastic job so it is great to see this being recognised!

Chris

Rated 5 out of 5 stars

Quick, easy and excellent service

Placed my order today and the whole process was incredibly quick and easy. Chris was super helpful and had everything sorted over the phone in less than 10 minutes. Fantastic customer service - now just hoping the new bed is equally impressive! Thanks, Chris! 😊

1 September 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Anastasia,

It was lovely speaking to you earlier! I cannot wait for you to receive your new bed!

Chris

Rated 5 out of 5 stars

Customer service absolutely fantastic

Customer service absolutely fantastic, thank you Chris!

1 September 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Carlotta,

Thank you for taking the time to share this feedback it was lovely speaking to you about both beds and Italy!

Chris

Rated 5 out of 5 stars

Amazing customer service from Chris

Amazing customer service from Chris. He changed my delivery address and also the delivery date to a Saturday which suited our house move. Chris couldn't have been more helpful. We look forward to receiving our new bed.

1 September 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Kirsty,

It is honestly my pleasure I cant wait for you to receive your bed too!

Chris

Rated 5 out of 5 stars

George was so helpful and friendly

George was so helpful and friendly. An CD enjoyable experience!!!

31 August 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Janis,

Thank you for leaving this review it means a lot!

Chris

Rated 5 out of 5 stars

Really happy with the product

Really happy with the product, had to tak on a couple of extra bits at a later date so I called up, Elisha was really helpful in sorting everything out and was a pleasure to talk too

31 August 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Daniel,

Elisha does an amazing job so thank you for taking the time to leave this review

Chris

Rated 5 out of 5 stars

Changed bed size.

Great company- I ordered a bed in EU sizing, only to find it impossible to get a mattress of the same size. Luckily, Lewis and the gang were happy to help me out and I got to reorder the bed correct size, without any hassle. Thanks so much!

24 August 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

Thank you for looking taking the time to share this review. Lewis does a brilliant job so thank you for this!

Chris

Rated 5 out of 5 stars

I have recently had a mattress…

I have recently had a mattress delivered from get laid beds I am extremely pleased with the mattress and would highly recommend, I would also like to thank Lewis who took the time to help me get the right one.

Thank you

23 July 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

Thank you for taking the time to leave this review regarding the service provided by Lewis!

Chris

Rated 5 out of 5 stars

Customer service experience from the US

I live in the US and my order arrived with a couple of wrong pieces. I reached out to getlaid on WhatsApp and I heard back from Helen first thing the next morning UK time. She was able to figure out what pieces I was missing and got them dispatched to me. Pieces just arrived yesterday and I was able to finish putting the bed together and I love it. Great quality and great customer service.

5 August 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Stephanie,

Thank you for taking the time to share this review it means a lot to us all here at Get Laid Beds.

Chris

Rated 4 out of 5 stars

Generally good, assembly instructions need improvement

Positives: solid wood bed, looks great
Negatives: assembly instructions are minimal (would benefit from having more parts labelled, especially elements which look similar but aren't), and underbed storage could be better designed (I added wood screws to stop bottom slats from falling our)
Recommendation: check all the parts against the full set of instructions before construction. Add some wood glue.

12 August 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Paul,

Thank you for taking the time to share this review!

I will be sure to pass on all recommendations to our team!

Chris

Rated 5 out of 5 stars

Great service

George & Lenni were extremely helpful, kind and efficient. 100% recommended

21 August 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Marcos,

Thank you for taking the time to share this review!

Chris

Rated 5 out of 5 stars

Great company with amazing customer service

Lewis was extremely helpful in figuring out an issue with a missing package. The company offered to replace the missing parts on one of the two beds I had ordered, even though the shipping company was at fault. This was my second purchase from Get Laid Beds, and I highly recommend their products. The handmade wooden beds are well made, easy to assemble and beautiful to look at. I love supporting an environmentally friendly business that offers quality products at fair prices.

19 August 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Justyna,

Lewis is a real credit to our company so thank you for this review!

Chris

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