Garvee Reviews 

Avoid buying from this company – Incomplete order and unresponsive customer service
I ordered a set of 4 chairs, but only 2 were delivered. When I contacted customer support about the missing items, they asked me to circle specific missing hardware parts on an assembly diagram. I clarified that entire chairs were missing, not small spare parts, and asked them to send the remaining 2 chairs urgently.
Since then, customer service has failed to provide a proper answer or solution to resolve the issue. Receiving an incomplete order is frustrating enough, but the lack of helpful communication and support makes it far worse. Save yourself the headache and avoid purchasing from this company.

Don't waste your time with this company. Customer service a complete waste of time Product not as advertised. I left a 1 star review on their website but they must filter anything below 4 stars. I will try to get my money back with Paypal.

Product delivered across country within days. Condition perfect.

After multiple back and forth emails customer service did step up and did offer positive options for me to make things better

Excellent customer service, stayed engaged and worked the problem completely to the end.

I ordered a bookcase opened it up most of it is damaged emailed customer support now waiting for a reply

Do not buy from this company.
I've tried numerous times to get a response from them when the goods I ordered was too big for what I required, and tried three times writing to them to get a return number. As this was never answered, and on delivery from DHL I refused to accept and driver told me that they would return to sender. Again on emails to Garvee I have requested again and again to confirm that they have received the parcel back, again no response, except for the usual acknowledgement of they have received emails. Customer Service is ? there is none.

Thank you for giving me the opportunity to provide some honest feedback regarding my experience with Garvee.
We purchased our product (a 'Topside Creeper') via the Amazon platform, and had no trouble whatsoever with the buying process. The delivery actually arrived earlier than predicted & for this we were delighted.

As it happens - upon opening the package we were a little surprised by the 'assembly instructions' booklet.
It was a bit insufficient and lacked the thoroughness usually found in such literature. Nonetheless, being mechanics, we are very familiar with assembling such simple items without ANY instructions - and so in the end, we were nonplussed by this little disappointment

However - during the first stage of assembly, we found that there was a minor problem with the wheels which were provided with the product.

Upon contacting Garvee regarding this issue, we were very happily met with VERY polite and courteous help from an actual human being (not a 'robot') who was able to assist us with getting replacement wheels at no expense to us, whatsoever. (again - Happily!)

The replacement wheels arrived within a week's time and were the correct wheels for the Topside Creeper.
We also are quite aware that Garvee was not directly responsible for the faulty wheels, as they were quite obviously items ordered by them from a 'third-party' manufacturer. Therefore - we actually sympathize with them for the minor product failure.

Ultimately - Garvee performed at an 'above-par' level regarding the handling of the issue we experienced, in customer service, interpersonal relations AND in the speed with which they handled the matter.

We would definitely order from them again and would recommend purchasing this product from them to others.

I’ve ordered a few strength training machines from Garvee. I recently ordered a 10x8 metal shed. Somehow I mistakenly ordered 2. Garvee was responsive and was able to stop my second shipment before delivery. This is not normal usually companies could care less. My account was fully refunded and I’ll continue to purchase great deals from Garvee

I posted a review of Garvee and their garbage products and nonexistent customer service. They were prompt to reply to my review, saying "We have sent you a private information request via Trustpilot’s backend. Please submit your order details through this confidential private form. Once we receive your information, a human support specialist will review your case thoroughly and work with you to find a fair resolution."

They lied, again. Nobody has contacted me via the "back end" and I have had no contact with a human from their scam company. They are still refusing to return the broken sink, that is damaged and missing hardware and can't be assembled. They think I should be responsible for disposing of their damaged merchandise, and that I should spend time trying to sell their broken sink to somebody else, as if somebody would want to spend money on damaged sink pieces that cant be assembled. They have still not issued me a refund, and they are expecting me to bear the financial burden of disposal for their garbage. It has been over a month now... Order GV247835.

Garvee’s complete refusal to honor their warranty on this defective, useless mini-split is an absolute outrage. They have deliberately engineered a sickening, bad-faith runaround designed to exhaust and silence paying customers. Demanding that I photograph and film an internal mechanical failure that an actual licensed AC technician couldn’t even pinpoint is nothing short of insulting—a grotesque, calculated stall tactic.

I threw away $100 out of my own pocket just to have a certified professional confirm there are zero discernible external findings. When tested, the unit pulled in 70-degree air and wheezed out a pathetic 68 degrees—a two-degree difference from a machine sold to cool a home! This isn’t customer service; it is blatant contempt for the consumer and textbook deceptive trade practices at their absolute worst.

Terrible quality, wrong instructions given and awful customer service. Do not use this company

My husband got my daughter a remote controlled car last Christmas. About a month ago, the remote quit working. I emailed Garvee and they responded within a week and were able to send me a new remote, free of charge. They were very helpful!

I would recommend that consumers stay as far away as possible when considering purchasing products from Garvee. They have far and away the worst customer service department and I will never do business with them ever again. The order process went smoothly and product was delivered as promised. Just hope you never need to return a product you ordered because that’s when the nightmare will begin.

UPDATE: 9-3-2026
Here is the information you requested. On 8/8/2026, I ordered a 24" wide metal shed ramp (Order #GV260265) from your GARVEE website, It arrived as scheduled in a BROWN or BRUSHED NICKEL type color. After some further consideration, I realized I'd likely be better served if I had a 48" total width shed ramp, so on 8/17, I placed a second order (GV265557) for another 24" wide shed ramp. However, when the second shipment arrived the shed ramp was in the color SILVER. Obviously since the two shed ramps would be placed side to side I wanted the DSAME color. I called GARVEE Customer Service and spoke to a representative to explain the order problem. He apologized for the mistake=, said they would send me a replacement shed ramp in either color that was in stock so I'd end up with matching shed ramps, and would send a prepaid shipping label I'd use to return the wrong color shed ramp. I was satisfied with that and thought this issue would be resolved quickly. However, that has NOT been the case. Over the past three weeks I have been in contact by email with a representative named (Regina) from your Support Team. I was asked to send photos of the ramps, the shipping labels on the box, SKU numbers, etc., which I've done now on multiple occasions. I receive an email back stating the photos are blurry. I've retaken the THREE different times now. I provided in my email the SKU number off your shipping box, as well as all the other relevant information I was requested to send you, the last email I received asked me to retake the same photos I've provided again and then insults me by asking if I ordered the shed ramps off the official Garvee website. Are you kidding me?? I absolutely placed BOTH orders on your website just check the order numbers (GV260265 and GV265557)
On 8/31.26 after getting completely frustrated over the endless delays and no resolution, I called and spoke with a representative at your Customer Service team (apparently NOT your Support Team) named John. He double checked all the information I've been providing to Garvee since Day#1 about this order issue. He confirmed he could see both orders in your system. He issued two trouble reference tickets (524485 and 508955) and told me he'd escalate my complaint that day and I'd hear from someone. Unfortunately, that did not occur. As I've said multiple times, all I am looking for is a REPLACEMENT 24" wide metal shed ramp like the ones I've ordered in one of the two colors (depending on what you have in stock) so I end up with (2) 24" wide shed ramps in the SAME COLOR. In addition, be provided with a prepaid return shipping label I'd use to send back the shed ramp in the OTHER COLOR. This is what your representative promised me over THREE weeks ago would occur and to date that has not been honored. I was very pleased with the quality of the shed ramps. The order process was easy and the delivery of the separate shed ramps arrived as scheduled. I was initially very satisfied. Since then, this process to return the wrong color shed ramp and receive a new replacement so I'd end up with MATCHING COLOR shed ramps has been a complete nightmare, I feel as though my integrity and ethics as a customer are being questioned which is unacceptable and unfair with these repeated accusations and unnecessary requests. I purchased BOTH shed ramps from Garvee in good faith. Your records should indicate that. PLEASE help me reach closure and resolution to this ongoing order issue discrepancy

⭐ 1-Star review — stronger version

Title: DO NOT RECOMMEND — GARVEE DID NOT STAND BEHIND THIS PRODUCT

I am extremely disappointed with GARVEE and would not purchase from this company again.

I paid well over $400 for a basketball goal for my grandson. The rim/hoop was defective, and I contacted GARVEE expecting them to stand behind their product and provide the replacement part necessary to make the basketball goal usable.

I provided pictures of the defective hoop and repeatedly contacted the company trying to get this resolved. After all of that, I was told the replacement part was discontinued and ultimately that I would need to pursue an insurance claim.

This is completely unacceptable to me. When a customer spends more than $400 on a basketball system, they should reasonably expect the manufacturer to provide appropriate support when an essential component is defective.

I wasn’t asking for an upgrade or anything unreasonable. I simply wanted a working replacement rim so my grandson could use the basketball goal I paid for.

Instead, I have now had to search for an aftermarket rim myself and make sure I can find one with the correct mounting measurements.

My experience with GARVEE’s product support and handling of this problem has been extremely disappointing. I would strongly recommend that anyone considering an expensive GARVEE product investigate the company’s warranty and replacement-parts support before purchasing.

1 star. I would not buy from GARVEE again.

I have tried for weeks to have two missing shed parts shipped to me. Their automated e-mail does not resolve the issue. phone calls also produce endless paper trails with no results. having a ticket number, the order number, invoice number, the track the Fed-ex PO #, the Product ID #, and the missing part number and quantity needed is not enough. 100 % reliance on total automation is a sure fired way to burn the consumer.

I never write bad reviews. DO NOT BUY FROM THIS COMPANY!!!! BAD BAD BAD!!!

Garvee has super great customer service there was an issue which they took care of it right away, Luna my customer service representative took care of the issue like a boss, would recommend buying from such an awesome company

Ordered a garden planter online. Totally wrong size turned up. Have been on to customer service for 2 weeks, they appear to be based in US. Have told them exactly what has happened asked for correct item to be sent and wrong one collected. Given total run around action promised but nothing happened. Have now asked for refund but again nothing.

Products are OK, though I only have received one. Waiting on another for 15 days and can't get anywhere with customer service and cannot understand them. Need agents speaking better English. Website is as awkward as any I've used.