Good Things Reviews 

518
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and highly responsive staff members who consistently go above and beyond to ensure that custom merchandise perfectly matches their specific needs and tight event deadlines. Many people note that the items delivered are of exceptional quality, while the entire ordering process remains remarkably smooth and efficient from initial sample requests down to final delivery. Some reviewers were not happy with occasional product defects such as broken functional parts, unexpected color discrepancies compared to approved proofs, and minor communication issues concerning specific stock order requirements.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and... See more

Staff

Reviewers express strong satisfaction and appreciation for the staff, highlighting their professional,... See more

Quality

People report positive experiences with quality, expressing high satisfaction and noting that finished... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt communication, quick... See more

Order

Users describe positive interactions with order, highlighting fast dispatch times and great communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really loved working with Good Things team. Matthew Warne and Marcus Gregorio were very patient and easy to work with. Also very transparent regarding quotes and delivery times. Definitely recommend a... See more

Company replied

Rated 5 out of 5 stars

The Team at Good Things were extremely helpful from start to end. They recommended the best products for our needs included supplying quotes for items to compare and decide on. The communication from... See more

Company replied

Rated 5 out of 5 stars

had a really great experience with Good Things. Amee was extremely supportive and agile with my rapidly changing requests. Always fast to respond and even quick to call when I needed to discuss thin... See more

Company replied

Rated 5 out of 5 stars

Mark and the team at Good Things always go above and beyond to deliver the best merch in the business. No request is ever too big (or too crazy), and they consistently make sure we’re getting the most... See more

Company replied



Company details

  1. #3 of 4 best companies in Promotional Products Supplier
  2. #1 of 2 best companies in Marketing Agency
  3. #4 of 4 best companies in Promotional Item Store

About Good Things

Written by the company

Australia's favourite brandable products

At Good Things, we create promotional products that clients and teams want to keep. We're passionate about exceptional customer service, high-quality goods and sustainable product design.

Check out some of our most recent work in our portfolio. Collaborations with big brands like Vegemite, Coopers Brewery and more!

VIEW OUR PORTFOLIO CONTACT US

Good Things are going global!

With offices in Melbourne, Sydney, Gold Coast and Seattle too. Organise an appointment to meet the team and see some awesome promotional products in person.

VISIT OUR US SITE

Contact info

4.8

Excellent

TrustScore 5 out of 5

518 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(518)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Responsive to queries

Responsive to queries. A little vague on sign off to get job underway, may have been on my side but clarity wasn't there. Overall, efficient and got the job done quickly and within timeframes highlighted.

26 August 2026
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. Great communication throughout and product excellent quality. Nico was outstanding and I couldn’t recommend him or Good Things any more highly. Won’t go anywhere else for future needs.

18 August 2026
Unprompted review
Good Things logo

Reply from Good Things

Thanks so much for the brilliant feedback! We’re delighted you loved the product quality and felt well looked after throughout. Nico will be thrilled by your kind words. It means a lot to know we’ll be your first choice for future needs.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Professional and friendly!

Professional and friendly!
Tim and Jane were fantastic in the customer service that was provided to me. I was quickly given different options when what I wanted was out of stock. Service and delivery were extremely fast. Thank you!

3 August 2026
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Reply from Good Things

Thanks so much for the lovely review! We’re thrilled to hear Tim and Jane made the whole experience friendly and easy, especially finding you some great alternatives when your first choice was out of stock. It’s also great to know everything came together quickly from service through to delivery.

We really appreciate your support and hope we can help with your next project too.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Really loved working with Good Things…

Really loved working with Good Things team. Matthew Warne and Marcus Gregorio were very patient and easy to work with. Also very transparent regarding quotes and delivery times. Definitely recommend and will order from them again!

30 July 2026
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Reply from Good Things

Thanks so much for the lovely feedback! We’re so glad you enjoyed working with Matthew and Marcus, and that their patience, transparency and clear communication around quotes and delivery made the process an easy one.

We really appreciate the recommendation and would love to work with you again when the next project comes around.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

The service and product are brilliant!

The service and product are brilliant. Matthew and Marcus's communications made the whole process flawless.

31 July 2026
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Reply from Good Things

Thanks so much for the lovely feedback! We’re thrilled to hear the service and product hit the mark, and that Matthew and Marcus made the whole process feel flawless.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Great experience

Great quality, very fast turn around. They were very responsive and helpful too, thank you so much!

24 July 2026
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Reply from Good Things

Thank you so much for the wonderful feedback! We’re delighted you were happy with the quality, quick turnaround and support from our team. We really appreciate your business and look forward to working with you again.

Rated 4 out of 5 stars

Good experience and great products

Overall service was good by all and very responsive, however, at the initial contact stages it felt like I was responding to a different person every time until a designated person was assigned to our company. It was confusing as the first time I had used this business, but by the end it was a smooth process.

2 July 2026
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Reply from Good Things

Thanks so much for the thoughtful feedback. We’re really glad you were happy with the products and that the process became smooth and responsive.

Metro Trains does have a dedicated account manager, but while they were on extended leave, another team member picked up your initial enquiry to make sure it was looked after. It was then handed over once your account manager returned. We’re sorry this wasn’t clearer at the time and completely understand how the change in contacts could have felt confusing, especially on your first experience with us.

We really appreciate your patience and are pleased things came together well in the end.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Highly Reccomend!

Great communication throughout the process. Were able to receive samples and alter the design of our product until it was exactly what we wanted. Product is great quality. Highly reccomend!

6 July 2026
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Reply from Good Things

Thank you so much for the lovely review! We’re really glad the samples and design tweaks helped get everything exactly where you wanted it, and it’s great to hear you’re happy with the quality too.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Our preferred supplier of merchandise

Our preferred supplier of merchandise. Always very easy to deal with, and fast too.

18 June 2026
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Reply from Good Things

Thank you so much for the kind words. It means a lot to be your preferred merchandise supplier, and we’re really glad to hear the team has been easy to deal with and quick when you’ve needed us.

We always aim to keep things simple, helpful and moving smoothly, so it’s lovely to know that’s coming through. We really appreciate your support and look forward to helping with more good things down the track.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Amazing customer experience

Amazing customer experience
Would highly recommend Good Things to anyone needing high quality merch!

12 May 2026
Good Things logo

Reply from Good Things

Thanks so much for the kind words! We’re really glad to hear you had an amazing experience with us, and it means a lot that you’d recommend Good Things for high-quality merch. We’re always aiming to make the process feel easy, helpful and genuinely good from start to finish.

Hope we can help again down the track.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Please pass on our appreciation...

Please pass on our appreciation to your entire team, including the manufacturer, for managing the process so professionally from start to finish. The service was prompt, communication was excellent, and everything arrived exactly when we needed it.

The promotional items were a real hit at the conference and played an important role in increasing our brand recognition and visibility throughout the event. We were also extremely pleased with the quality of the finished product.

Thank you again for all your efforts in helping make this happen. We genuinely appreciated your support and look forward to working with you again in the future.

16 June 2026
Good Things logo

Reply from Good Things

Thank you so much for such lovely feedback. We’ll absolutely pass your appreciation on to the whole team.

It’s great to hear the process felt professional from start to finish, with prompt service, clear communication and everything arriving right when you needed it. We’re especially glad the promotional items were a hit at the conference and helped lift your brand visibility throughout the event.

Thanks again for trusting us to help make it happen. We’d love to work with you again whenever the next opportunity comes around.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. Good quality producte.

7 May 2026
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Reply from Good Things

Thanks so much for the lovely feedback! We’re really glad to hear everything was easy and that you’re happy with the quality of the products.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Incredibly helpful and responsive…

Incredibly helpful and responsive staff. Great quality products at very competitive prices. I have relied on this company to deliver over and over again.

6 May 2026
Good Things logo

Reply from Good Things

Thank you so much for your kind words. We’re really glad to hear our team has been helpful and responsive, and that the products have hit the mark on quality and value. It honestly means a lot that you’ve trusted us to deliver time and time again, we don’t take that lightly.

We’ll keep working hard to make the process easy and create good things you can rely on.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars
Good Things logo

Reply from Good Things

Thanks so much for the lovely feedback. We’re really glad the coordination felt easy, that’s exactly the kind of smooth, helpful experience we aim to create.

Always a pleasure helping bring good things together, and we’d be happy to help again anytime.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Seamless & fun experience

The team is super responsive, flexible, happy to go the extra mile to provide us with what we need. Big shoutout to Tom and Sarah, looking forward to doing more with you.

20 May 2026
Good Things logo

Reply from Good Things

Thanks so much for the lovely review! We’re so glad the experience felt seamless and fun, and it’s great to hear the team’s responsiveness and flexibility made things easy for you. Tom, Sarah and the rest of the crew will be thrilled with the shoutout.

We’re always happy to go the extra mile to help bring good things to life, and we’re looking forward to working with you again soon.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Team is friendly, great product

Team is friendly, easy to speak to. We order the same shirts every year for the last 4 years, it take me 20 min and is great every time.

14 April 2026
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Reply from Good Things

Thanks so much for your kind words, we really appreciate it. It’s lovely to hear the team has been friendly and easy to chat with, and even better that reordering your shirts each year is still quick, simple, and consistently great after 4 years.

We’re all about making the process feel easy and creating good things that people can rely on, so this is exactly the kind of feedback that makes our day. We’ll be here whenever the next shirt order rolls around.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Good Things delivered quality products…

Good Things delivered quality products at a good price within a tight timeframe. Jeffrey was amazing from the beginning. Thank you Team for all your help! Will be ordering from Good Things again soon.

18 May 2026
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Reply from Good Things

Thank you so much for the lovely feedback! We’re so glad we could get quality products to you at a good price, especially with a tight timeframe in the mix. Jeffrey will be thrilled to hear your kind words too.

Really appreciate you trusting the team to help bring it all together, that’s exactly what we’re here for: great service, smooth support, and creating good things along the way.

We’d love to work with you again whenever you’re ready.

Cheers from all of us at Good Things 🙌

Rated 1 out of 5 stars

They did not deliver on time

They did not deliver the final order of merchandise on time & we were also short for our festival. So we missed out on revenue as we are a not for profit organisation

7 April 2026
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Reply from Good Things

Thank you for sharing this with us we’re really sorry that the final 5 Polos didn't arrive in time for your event

We understand how much this would have impacted you, especially as a not-for-profit relying on those sales for revenue. That’s incredibly disappointing, and we’re sorry we let you down when it mattered.

We take situations like this seriously and will be reviewing what happened so we can improve our processes and communication moving forward. I can see our Operations Manager, Chi has reached out to resolve this with you directly. We genuinely appreciate you bringing it to our attention.

Rated 5 out of 5 stars

Excellent service from Good Things

Excellent service from Good Things. The entire process was smooth and efficient from start to finish. Great communication, fast turnaround, and excellent quality. Would happily work with them again and highly recommend them.

12 May 2026
Good Things logo

Reply from Good Things

Thank you so much for the lovely review. We’re so glad to hear the whole process felt smooth and efficient, and that the communication, turnaround, and quality all hit the mark.

We really appreciate the recommendation and would be more than happy to work with you again anytime.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

easy to order

easy to order, clear communication, delivered on time of our very close deadline

11 May 2026
Good Things logo

Reply from Good Things

Thank you so much for the lovely feedback! We’re really glad the ordering process felt easy, communication was clear, and everything arrived on time, especially with such a close deadline in the mix.

We always do our best to keep things smooth and stress-free, so it’s great to hear that came through.

Cheers from all of us at Good Things 🙌

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