Fantastic experience all around!
My experience with GoDrive in Porto was absolutely stellar. I initially booked through Discover Cars after AVIS messed up my reservation, and honestly, at the last minute, options were limited. I’d read many negative reviews beforehand, but they actually helped me prepare—thankfully, our experience couldn’t have been more different.
Even though our trip seemed jinxed (our flight got cancelled), GoDrive proactively contacted me as soon as they noticed and asked if I wanted to keep the reservation—which I did. I updated them with the new flight details, and their team was super responsive, providing crystal-clear instructions and even a photo of the pickup van. Everything was in perfect English.
Thanks to prior reviews, we inspected the car thoroughly and found a few scratches not originally listed. The agent immediately apologized and added them to the documentation. The whole pickup process took less than 30 minutes, and the deposit was just €300—a rarity these days.
A minor hiccup: the fuel gauge dropped a notch right after we started driving. We photographed it and sent it to the agent—at return, there was no argument at all. Even when my dad didn’t have the credit card used for the deposit, they went above and beyond, sending an agent with a card machine to meet him at the airport.
Overall, the rental experience was seamless, and I’d happily rent from GoDrive again—especially at a good price.
Tips for a smooth experience:
1. Document the car carefully, noting all existing damage.
2. Any unexpected issues—photograph and share with the agency immediately.
3. Always have the credit card used for pickup physically with you at return.
Follow these, and your rental will go perfectly!