When it arrived it looked well made but when we tried to hammer it into place the pointed end bent over. It could no longer be used unfortunately .
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Thought the spray gun looked good and once I tried it with emulsion paint I was very disappointed as it failed to worked properly. The paint was thinned and the appropriate spray head fitted and the p... See more
I ordered 4 pairs of high waist cross tummy control panties after seeing an amazing advert on Facebook. #BTV78729. Very disappointed in them, they make absolutely no difference.
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I bought 2 bird feeder with fountains neiher worked correctly one did try and make a water fountain the pther did nothing i cannot find any info on returning them on your site these bought them tis mo... See more
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2.9
Average
103 reviews
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Replied to 95% of negative reviews
Typically replies within 48 hours
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ordered 3 car polish with two extra…
ordered 3 car polish with two extra free with free delivery only received three which should have been 5 bottles not good value for the money paid, wont be using them again,
5 September 2026
Unprompted review
Reply from Brittrove
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@brittrove.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Although I didn’t get the exact item…
Although I didn’t get the exact item that I ordered (out of stock) they reimbursed the full amount that I paid quickly and efficiently, you only really find out how good a company is when you see how they deal with problems, I would definitely recommend them
29 August 2026
Unprompted review
Avoid at all costs……
I ordered a Walking stick that also did other things and was advertised as unbreakable in their video with a car driving over it.However, when I eventually received mine it fell into 2 parts immediately I tried to open it. Then three. It was very light and clearly extremely cheaply made and bore no resemblance whatsoever to the one in the ad. It was clear I could have absolutely no faith at all in this cheap piece of garbage so I contacted them for a refund. They replied quickly, offering me my money back, after asking for photos which I supplied, saying I could keep the stick and give it to someone else. Fat chance! Anyway, I waited for my refund. Nothing. Contacted them again. They treated me like a new complainant. I had to go thru it all over again. This time tho, they only offered 80% back or a voucher for 20% off.
I said no thanks I’m entitled to a full refund within 28days.i still haven’t received a penny. Terrible company. Don’t trust them one inch. I believe they make cheap knockoffs of better products. Don’t risk your money
27 August 2026
Unprompted review
Reply from Brittrove
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@brittrove.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Excellent service and very helpful…
Excellent service and very helpful throughout my purchase
31 August 2026
Unprompted review
already took it on a rocky trail
already took it on a rocky trail. what stood out first was the twist locks actually holding instead of slowly slipping like my old store-bought pole. the grip felt a little firmer than i expected, but the balance in hand stayed natural on climbs and loose downhill sections. adjusted it twice and never had to fuss with it again once set.
24 August 2026
Prompt service from this company
Prompt service from this company. Questions answered clearly. I have ordered a few times, items arrived in good time.
28 August 2026
Unprompted review
I ordered a tactical walking stick as…
I ordered a tactical walking stick as I’m disabled. What arrived was a very cheap and flimsy waking pole. I would not trust this as my aid as it is not fit for purpose
I should have read the reviews first
28 August 2026
Unprompted review
Reply from Brittrove
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@brittrove.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
I give one star but deserve 0
I give one star but deserve 0,
Bought a trucking stick and nowhere like they advertised.
Broken, I reported and they dismissed me, they offer me 20% discount on next item and I never asked.
Also no reply to 5 emails
DO NOT BUY FROM THEM
GOOD NEWS , I HAVE TO REVIEW AND SAY THEY ARE ACTUALLY A GREAT COMPANY, THEY FINALLY COMMUNICATE WITH ME SND GAVE ME FULL REFUND SO I CHANGE FROM 1 STAR TO 4. CANT GIVE 5 CAUSE ITEM WAS POOR
25 August 2026
Unprompted review
Reply from Brittrove
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@brittrove.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
My experience was perfect
My experience was good, customer service was excellent and I got what I wanted.
23 August 2026
Unprompted review
I ordered a hair topper and what I…
I ordered a hair topper and what I received was nothing like what I ordered wrong colour, full wig ,made of nylon but it stated it was made of real hair it was not wearable. It took weeks to arrive, don't go near this company.
22 August 2026
Unprompted review
Reply from Brittrove
Dear Customer, thank you for bringing this to our attention. We’re sorry the product didn’t meet your expectations, and we understand how frustrating that can be. Please send your details to our support team at service@brittrove.com. We’ll review your case with care and help you find a solution.
I have waited over 2 months for my…
I have waited over 2 months for my order. I have emailed company 6 times with a generic reply about royal mail.
Will not answer my email regarding refund.
21 August 2026
Unprompted review
Reply from Brittrove
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent shopping experience did not meet your expectations and fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not yet received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email: service@brittrove.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Buying online is a risk BUT
Buying online is a risk. I've bought from Brittrove three times. The orders arrived and were a good fit. The third time the bra was tiny. I got an immediate refund.
Great customer service.
18 August 2026
Unprompted review
Don’t buy can’t get address to refund item that came today
Faulty goods not working no way to contact them to get return label. Very disapointed
19 August 2026
Unprompted review
Reply from Brittrove
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@brittrove.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Don't know why I've given a star
Don't know why I've given a star. .just for the laugh .. suppose to be an anti shock walking stick....only shock is WT...fam I suppose to do with it ..myself and others , impossible to put together. No instructions...easier to put Rubik's cube together.
OHHH £10 off voucher 🤣😂..😭
Money NOT well soent😣😣😣😩😫 refund??
19 August 2026
Unprompted review
Reply from Brittrove
Dear Customer,we appreciate your feedback and apologize for any inconvenience caused. We take customer satisfaction seriously, and we’d like to assist you further. Please send your order details to our support team at service@brittrove.com, and we’ll ensure your case is handled properly. Thank you for giving us the chance to help.
Brilliant service very professional
Brilliant service very professional
19 August 2026
Unprompted review
A Complaint dealt with
I gave this company 1 star when I received my goods. Since they read my comment I have to say they have said they will refund my money. I haven’t received the money yet but feel sure I will over the next few days. I’ve given them 4 now because they dealt with my complaint quickly and professionally.
14 August 2026
Unprompted review
Tank top with built-in bra
The garments I ordered were, unfortunately, not suitable for me so I requested a return and a refund.
Customer Service was brilliant, plenty of emails to keep me informed and the refund was in my bank within the week. 10/10.
7 August 2026
Unprompted review
I purchased three Bras and they were…
I purchased three Bras and they were uncomfortable because the size were smaller than anticipated. I emailed the company and told them and they asked what size I would like and I gave them a size above Today I received the correct size and I am very happy. I would recommend them to anyone who is looking for satisfaction. Thanks very much. Heather
11 August 2026
Unprompted review
My order took a very long time to be…
My order took a very long time to be dispatched. I was sent a message saying that it had been delivered weeks later but it had NOT been delivered to my address. Tracking stated left in a secure porch which I do NOT have! Money refunded
29 July 2026
Unprompted review
Reply from Brittrove
Dear customer, thank you so much for taking the time to share your feedback.
We sincerely apologize for the inconvenience caused by the long shipping time of your order and fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not yet received your goods, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email: service@brittrove.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
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