We have received such excellent service form BGAstore. We reported our damaged in transit order and they sent a replacement straight away and kept in touch with updates on email. We are very grateful.... See more
Company replied
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See what reviewers are saying
Worst experience I've had buying something online. Order was stuck in limbo for 5 weeks while I tried to deal with their ai bots. Only involving the ombudsman got them to reimburse me. Buyer beware... See more
Company replied
the glass on the largest frame that I ordered arrived damaged (scratches visible, also when the protection layer is partially taken off), I would like to receive a non damaged product but the return... See more
Company replied
Very nice albums, the quality is there. The only small observation is that the album has a small defect on the inside side of the cover due to the friction with the spiral. I would suggest to the supp... See more
3.7
Average
8K reviews
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Excellent Service
We have received such excellent service form BGAstore. We reported our damaged in transit order and they sent a replacement straight away and kept in touch with updates on email. We are very grateful...Thank you
7 April 2026
Unprompted review
Reply from BGASTORE.FR
Thank you so much for your kind words!
We’re really sorry that your order arrived damaged, but we’re glad we could resolve the situation quickly for you. Providing a smooth and responsive service is very important to us, so it means a lot to hear that you felt well supported throughout.
We truly appreciate your feedback and hope to welcome you back again soon!
Kind regards,
BGA Team
Terrible experience
Terrible experience! I never received my order. Don't reccommend!
28 February 2026
Reply from BGASTORE.FR
Hello,
Thank you for your review. We are very sorry to hear about your experience and that you have not received your order.
We will review your order in detail and contact you via email shortly to assist you further and find a suitable solution.
Have a nice day!
Disappointing
My first frame arrived and it was broken. Whilst the customer care was good & they sent me a new one, the quality of the frame is not good for the price paid. I would not buy from here again.
10 March 2026
Reply from BGASTORE.FR
Hello Heather,
Thank you for your feedback, and we’re sorry to hear that the frame did not meet your expectations.
We would really appreciate it if you could share a few photos with us so we can better understand the issue and review this further.
Please feel free to contact us at info@bgastore.fr
Kind regards,
BGA Customer Service
They are not very reachable
They are not very reachable, the items i ordered never arrived.
10 February 2026
Reply from BGASTORE.FR
Bonjour,
Merci d’avoir pris le temps de partager votre expérience.
Nous sommes désolés d’apprendre que votre commande ne vous est pas parvenue. Après vérification, celle-ci a bien été remboursée.
Si vous souhaitez échanger avec nous ou obtenir plus d’informations, notre service client reste joignable par e-mail, chat ou téléphone, et nous serons ravis de vous aider.
Cordialement,
L’équipe BGA
Reply from BGASTORE.FR
Bonjour,
Merci d'avoir pris le temps de laisser votre avis..
Je regrette sincèrement que vous ayez eu cette mauvaise expérience.
Le colis nous a été retourné car il n'a pas pu être livré en point relais. Le remboursement total a donc eu lieu aujourd'hui et cette somme sera disponible sur votre compte en banque dans un délai de 1-3 jours ouvrables.
Je reste bien entendu à votre disposition pour toute information complémentaire et vous souhaite une excellente journée.
Worst experience I've had buying…
Worst experience I've had buying something online.
Order was stuck in limbo for 5 weeks while I tried to deal with their ai bots.
Only involving the ombudsman got them to reimburse me.
Buyer beware
2 January 2026
Reply from BGASTORE.FR
Hello,
Thank you for sharing your experience. We are very sorry to hear about the issues you encountered with your order and the long delay before the situation was resolved. This is certainly not the experience we want our customers to have.
Delays like the one you describe can sometimes occur due to shipping or processing issues, but we understand how frustrating it must have been to wait for several weeks. We are glad that the matter was eventually resolved and that you received your reimbursement.
Your feedback is important and helps us continue improving our service.
Have a nice day!
They won’t ever reply if something goes…
They won’t ever reply if something goes wrong. So if your shipment gets lost you will never be able to find it
27 January 2026
Unprompted review
Reply from BGASTORE.FR
Bonjour Agapi,
Nous sommes sincèrement désolés de lire votre expérience et comprenons parfaitement votre frustration. Ce n’est absolument pas le service que nous souhaitons offrir à nos clients.
Afin que nous puissions vous aider concrètement, nous vous invitons à vérifier votre numéro de commande et à contacter notre service client à l’adresse : info@bgastore.fr
. Cela nous permettra de retrouver votre dossier et de faire le nécessaire concernant votre livraison.
Merci de nous avoir alertés. Nous souhaitons vraiment vous aider à résoudre cette situation.
DO NOT ORDER
DO NOT ORDER - SCAM WEBSITE didn't receive order and no refund after 3 months of emailing with proof of non receipt
8 January 2026
Unprompted review
Reply from BGASTORE.FR
Hello,
We’re very sorry to read about your experience and understand how frustrating this situation must be. We sincerely apologize that you have not received your order and that this has led to such disappointment. This is of course not in line with our desired service standards.
Please send us an email at info@bgastore.fr with your order details, and we will be happy to look into this matter further and help you as soon as possible.
Thank you for bringing this to our attention.
Have a nice day!
Super quality.
23 November 2025
Good quality
18 November 2025
I received a broken mirror and paid 60…
I received a broken mirror and paid 60 euros, and they are not responding to my emails to issue a refund or send me another mirror.
14 November 2025
Reply from BGASTORE.FR
Thank you for sharing your feedback on Trustpilot. We truly value your input. And this is, of course, not the experience that we want for you.
We kindly ask you to contact us at info@bga.fr, so we can help facilitate and resolve your concern regarding the broken mirror.
We hope to improve your experience and would be very grateful if you would consider updating your review once the issue has been resolved.
Thank you and have a great day!
Never delivered
8 November 2025
Reply from BGASTORE.FR
Thank you for sharing your feedback on Trustpilot.
We kindly ask you to contact us at info@bgastore.fr
so we can review your concern and assist you further.
We strive to help all our customers, and we would appreciate it if you could update your review once the issue has been resolved.
Thank you, and have a great day!
No tracking, parcel ordered 2 weeks ago
Time delivery was estimated at 1-4 business days. My parcel has yet to show up, it's been 2 weeks since I placed my order. No tracking. After a week of no news, I emailed the company to be answered by a bot that there is no tracking link but my parcel is on its way. I'm waiting one last week before asking for the parcel to either be resent or reimbursed. I previously used this website before and I don't remember such delays. I am not pleased.
28 September 2025
Reply from BGASTORE.FR
Hello,
Thank you for sharing your feedback on Trustpilot — we truly appreciate it.
We’re currently looking into the issue and will be reaching out to the courier to get more information. As soon as we have an update, we’ll be sure to inform you via email.
Thank you for your patience and understanding in the meantime.
Wishing you a great day!
Satisfied customer!
Lots of choice so that I could get the perfect size / color combo for my frame. Delivered quickly and product just as pictured. Very happy with my purchase.
25 September 2025
I have ordered many frames from your…
I have ordered many frames from your company, but this time I am not impressed. For the first time, I ordered 60 x 60 frames, and for some reason you have added some strange clips which I could not work out how to use. I ended tearing the backing cardboard as I tried to remove these strange clips. What are they for??
10 September 2025
Reply from BGASTORE.FR
English Translation said:
Hi,
Thank you for your feedback, and we're truly sorry to hear about the issue with your 60 x 60 frames. That’s certainly not the experience we want to provide, especially for a valued returning customer.
The clips you mentioned are likely part of our updated hanging or securing system, but we completely understand how confusing it can be if there were no clear instructions.
If you need any further clarification or assistance, please don’t hesitate to reach out. We really appreciate you bringing this to our attention, and we sincerely apologize for the inconvenience.
Wishing you a great day!
MESS
I haven't received my frames and the support claims that they're delivered at the pickup spot. The delivery platform says that the package is NOT deliverable to the pickup site. It's a complete mess and a waste of time and energy. I want a refund and I don't even know how I can request that.
11 August 2025
Reply from BGASTORE.FR
Hi,
Thank you for your feedback. We’re very sorry for the trouble you’ve experienced with this delivery and sincerely apologize on behalf of the courier for the inconvenience.
We are already handling the matter with the shipping company to ensure this situation is taken seriously and properly addressed. In the meantime, regarding your refund request, we will keep you updated and inform you as soon as it has been processed after the shipment status is finalized.
Thank you for your patience and for giving us the opportunity to make this right.
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