Product was as described and it came in good time, but it arrived damaged- slightly scratched- on the acrylic pane (though I understand this happens). The edges of the acrylic pane were also rough whe... See more
Company replied
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See what reviewers are saying
I was desperately looking for somewhere with a large choice of frames of different sizes, thicknesses and color for a feature wall. I was really happy to be able to get a 20x20 cm frame that exactly m... See more
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GLS was booked for the international shipping. They did not put a delivery note in my postbox, while i was on holiday, so the parcel went back to Denmark. As i told my trouble to the support of BGA... See more
Company replied
I’m unsure. Customer support was amazing but one frame arrived with shattered glass and the replacement looked somewhat low quality for the price. It’s also frustrating when the passepartout made... See more
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Company details
Written by the company
WOHNEINRICHTUNG FÜR ALLE Wenn wir sagen, dass es bei uns etwas Passendes für jeden Geschmack und jeden Stil gibt, dann meinen wir das auch. Allerdings sind es nicht immer nur Stil und Geschmack, die letztlich die Auswahl bestimmen. Was für den einen unwesentlich und gänzlich ohne Bedeutung ist, kann für den anderen absolut entscheidend und ausschlaggebend sein. Für einige kann z.B. das Material am allerwichtigsten sein - für andere wiederum ist es das Herstellungsland. Deshalb ist es unser Ziel, Produkte in jedem Stil, für jeden Geldbeutel und für jede Präferenz anzubieten. Wohneinrichtung für jede, jeden, alle und alles - ganz einfach. Uns ist es wichtig und es liegt uns viel daran, dass jeder Kunde, jede Person, die unseren Webshop oder eines unserer Ladengeschäfte besucht, ein positives Shopping-Erlebnis in jedweder Hinsicht erfährt. Egal, ob es sich hierbei um unser Angebot und Sortiment, die Suche nach dem passenden und geeigneten Produkt, den Kontakt mit unserem Kundenservice oder einfach nur um Inspiration für das Einrichten zuhause handelt - wir wollen liefern! Herzlich willkommen bei BGASTORE.DE! Kundenservice – Wir möchten dir helfen Wenn du Schwierigkeiten hast, das zu finden, wonach du suchst, helfen wir dir gerne weiter. Sende bitte eine E-Mail an info@bgastore.de. Wir haben auch eine beliebte Chat-Funktion, mit der wir dir schnell und einfach bei deinen Fragen helfen können.
Contact info
Germany
- info@bgastore.de
- bgastore.de
4.3
Excellent
7K reviews
Asks customers to review
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Poor quality unfortunately
Poor quality unfortunately - picture fell from wall on the couch from from less than 2 meters and frame that costed 40 euros broke completely.
It's just me or that's crazy?
17 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Decent but not so impressed by finer details
Product was as described and it came in good time, but it arrived damaged- slightly scratched- on the acrylic pane (though I understand this happens). The edges of the acrylic pane were also rough when putting the picture in. It still looks good though from the front. I bought other frames from Etsy afterwards though as I wanted better craftsmanship, although I had to pay more.
20 December 2025
Reply from BGASTORE.DE
Vielen Dank, dass Sie Ihr Feedback auf Trustpilot mit uns geteilt haben. Wir schätzen Ihre Rückmeldung sehr.
Wir möchten Sie freundlich bitten, uns unter info@bgastore.de
zu kontaktieren, damit wir Ihr Anliegen schnellstmöglich klären und eine Lösung finden können. Wir möchten Ihre Erfahrung verbessern und würden uns freuen, wenn Sie Ihre Bewertung nach der Klärung entsprechend aktualisieren könnten.
Vielen Dank und einen schönen Tag!
poor customer service
On December 19th, I received a frame that literally fell apart in my hands during unpacking (Poland). The frame was meant for presenting a piece at an international exhibition. Not only was I unable to frame and send the work as planned, but as of today (January 21st), the issue of a refund still hasn’t been resolved.
Customer support did reply initially and offered a replacement, but that didn’t work for me - the work had to be shipped without the frame, and I sent photos of the broken frame to support right away. Despite that, the case is still hanging in the air. Support keeps delaying their responses, and I have no clear idea whether I’ll receive a refund or not.
At this point, it feels like I’m being ignored, and they’re just dragging things out in hopes the customer gives up and lets it go.
It’s especially frustrating because before that, I had ordered a more expensive custom-sized frame - and it was absolutely stunning. I was genuinely happy to find such a great supplier. But this negative experience completely overshadows the positive one. If support can’t handle problem situations in a timely and transparent way, how can I trust this company in the future?
21 January 2026
Unprompted review
Reply from BGASTORE.DE
Hello Alexandra,
Thank you for bringing this to our attention. We are very sorry to hear about your experience and understand how frustrating this situation has been.
To allow us to verify and finalize your case as quickly as possible, could you please confirm the order number related to this issue?
We also kindly ask you to reply to the same email thread you have previously been in contact with us on, so we can keep all information together and avoid further delays.
Once we have this confirmation, we will follow up.
Thank you and have a nice day!
I received a broken mirror in pieces
I received a broken mirror in pieces. I emailed the company and they replied asking me to send a video. I sent the video and since then no one has replied to me. I have sent 5 emails requesting a refund, and I still have not received any response.
14 January 2026
Unprompted review
Reply from BGASTORE.DE
Hello,
Thank you for sharing your feedback. We are very sorry to hear about your experience and understand how frustrating this situation must be. This is certainly not the service level we aim to provide.
After checking our records, we are unfortunately unable to locate your previous emails in our system. To ensure we can assist you as quickly as possible, we kindly ask you to contact our customer service directly at info@bgastore.de and include your order number in the message.
Once we have these details, we will of course review your case promptly and help you find a suitable solution.
Thank you for bringing this to our attention, and we appreciate your patience.
Have a nice day!
Top!!!!!!!
7 December 2025
Reply from BGASTORE.DE
Hello,
We’re sorry to hear about your experience with long delivery times and poor communication. That is of course not the experience we want to provide, and we understand how frustrating this can be.
We appreciate you taking the time to share your feedback. We will take note of your comments and use them to improve both our delivery process and our communication going forward.
Thank you for bringing this to our attention.
Have a nice day!
Shipping took forever, high fees
Shipping took forever. When I didn't pick up the package because I didn't need it at that point anymore, they wanted up to EUR 30 for returning the goods! A fee that high has to be fraudulent.
And their customer service takes several days to get back to you
1 January 2026
Unprompted review
Reply from BGASTORE.DE
Thank you for taking the time to share your feedback with us on Trustpilot.
We’re sorry to hear that you were dissatisfied with your experience. We would like to sincerely apologize for the delayed response. Due to the holidays and the high volume of emails during this peak season, response times were unfortunately longer than usual.
If your case has not yet been fully resolved, we kindly ask you to contact us directly at info@bgastore.de
. We will be happy to review your account in detail and assist you in resolving the matter.
Please be assured that your feedback regarding communication and handling has been noted and will be shared internally so we can continue to improve our service.
Thank you again for your feedback, and we’re truly sorry that your experience did not meet expectations.
Happy holidays.
Product ok, shipping not so much
Product is ok, but shipping came from Sweden and took several weeks.
23 November 2025
Never again
Never again, I returned the package and because of course I opened it they charged me 25% of the item just because I opened it.
15 November 2025
Reply from BGASTORE.DE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.de to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Goods were damaged but were punctually replaced
Good service replacing some damaged items
10 September 2025
Always good!
Ordered from here several times now and always happy with the product and delivery time. High quality picture frames and the frame-finder feature on the website makes the whole process super easy. Recommended.
23 August 2025
Great quality Product and quick and…
Great quality Product and quick and save delivery!
I can highlight recommend! I bought a custom made mirror with a wooden frame.
19 August 2025
I had a great experience with bga…
I had a great experience with bga store. The parcel I ordered was lost due to GLS problems, and I was helped out immediately by the friendly customer service. They sent a new parcel to me immediately. Everything worked out well and I am happy with the good quality frames I bought. Thank you!!
31 July 2025
Good products shipping and returns not optimal.
Good products, but 5 euros shipping and 5 euros retour is simply too much money for a frame I ended up returning.
30 July 2025
Reply from BGASTORE.DE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bga.de to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Very good service *****
23 July 2025
Zero response from customer service on…
Zero response from customer service on where my order is. Tracking status: open/booked since over a week nothing happens here. I needed frames for my client and I trusted the 1-3 days delivery time frame sadly I won’t order here again.
26 July 2025
Unprompted review
Reply from BGASTORE.DE
Hi,
Thank you so much for sharing your feedback with us, and we’re truly sorry to hear about your experience.
Please get in touch with our customer service team so we can look into this and resolve it as quickly as possible. We weren’t able to find any previous emails regarding this issue, so it would really help if you could include your order number and the email address used for your purchase when you reach out.
We’re here to help and want to make this right for you!
Has some problems with GLS delivery
Has some problems with GLS delivery, but the store solved it pretty fast. I like posters and frames. Dowels I’ve ordered not that good. Used the ones i had
11 July 2025
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