Benenden Health Reviews 

10,093
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff for being professional, compassionate, and efficient during consultations and treatments. People deeply appreciate the rapid access to diagnostics and specialists, which successfully helps them avoid lengthy waiting lists. Consumers note that the registration process is smooth and stress-free, making it easy to receive timely medical advice. Some people were dissatisfied with administrative errors, prescription mistakes, and inconsistent communication regarding their bookings. A few reviewers experienced frustrating issues with incorrect appointment details provided by unhelpful support representatives. Additionally, some customers mentioned difficulties when trying to resolve complaints or navigate third-party supplier systems.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt appointments and fast access to diagnostics... See more

Staff

Customers report positive experiences with staff, highlighting that team members are consistently helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as extremely helpful and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless registration,... See more

Response time

Reviewers mention positive feedback about response time, consistently noting that staff are quick to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service is great as it lets you have a faster appointment with a specialist u may not have months to wait for seeing . People are competent, professional, helpful and understanding. I would defini... See more

Company replied

Rated 5 out of 5 stars

Since being with Benenden I have had to use a few different health services and each time the experience has been smooth without any issue You can actually speak to a human on the phone without a... See more

Company replied

Rated 5 out of 5 stars

Michelle had rang me to discuss a couple of things (just to clarify on certain things) and she was really lovely and told me she would look at my form that day in which then I received an email confir... See more

Company replied

Rated 5 out of 5 stars

Benenden provided a very quick diagnostic service. Local NHS waiting times were 2 months but I was seen within 2 weeks. Diagnosis to treatment has been only 6 weeks. At the time I contacted Benenden I... See more


Company details

  1. Health Insurance Agency

About Benenden Health

Written by the company

At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.

Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.7

All reviews

(10,093)

2,070 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful efficient service

I contacted Benenden and was given a doctor’s appointment within a few hours on the same day. I spoke to a doctor who was sympathetic and helpful and prescribed an antibiotic which solved my problem.

7 August 2026
Rated 5 out of 5 stars

Quality service

Benenden dealt with every aspect of my consultation and surgery immaculately. Could not be happier

1 July 2026
Rated 3 out of 5 stars

Not a great advantage

On this occasion I was able to get an appointment only a few days before NHS. I found the method of communication with the appropriate person frustrating because they only used text messages. After my final appointment I then had to get my doctor to refer me for the treatment that the doctor recommended via the NHS so I am now waiting via the NHS, not much of an advantage gained really.

28 July 2026
Rated 5 out of 5 stars

Efficient service

The GP took the time to listen to my health concerns, and the treatment options were explained clearly. He made sure I understood all the steps. I felt heard, respected, and involved in the decision-making process. The decent choice of appointment availability offers flexibility around my schedule.

13 August 2026
Rated 5 out of 5 stars

Extremely quick response

Benenden provided a very quick diagnostic service. Local NHS waiting times were 2 months but I was seen within 2 weeks. Diagnosis to treatment has been only 6 weeks. At the time I contacted Benenden I was in considerable pain. I am now in recovery following a major operation.

2 September 2026
Rated 5 out of 5 stars

Appointment within a week.

Appointment within a week.
Friendly knowledgeable service.
Excellent facilities.

15 June 2026
Benenden Health logo

Reply from Benenden Health

Hi there, thank you for sharing your positive feedback. We're so pleased to hear that you were able to get an appointment quickly and that you found our service friendly and knowledgeable, and our facilities excellent.
Best wishes, Benenden Health.

Rated 5 out of 5 stars

Highly recommend

Since being with Benenden I have had to use a few different health services and each time the experience has been smooth without any issue
You can actually speak to a human on the phone without a massive queue
They wete able to instruct and advise as to my needs
Appointments are quick
A very professional service

28 August 2026
Benenden Health logo

Reply from Benenden Health

Hello Sonny, thank you for sharing this wonderful feedback. We're so pleased to hear that your experience with our health services has been smooth and without issue, and that you found our team helpful and professional.
Best wishes, Benenden Health.

Rated 5 out of 5 stars

Brilliant service!

Such efficient service from initial contact right through to final appointment and treatment.

6 July 2026
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Reply from Benenden Health

Hi Kerry, thank you for sharing this wonderful feedback with us. We are so pleased to hear that you experienced such efficient service from initial contact right through to your final appointment and treatment.
Best wishes, Benenden Health.

Rated 5 out of 5 stars

Benenden can help when NHS can’t !

The service is great as it lets you have a faster appointment with a specialist u may not have months to wait for seeing . People are competent, professional, helpful and understanding. I would definitely reccomend it . I have been a member for several years now . It’s reassuring to know that Benenden can help when NHS can’t ! Money well spent for what u get back from it .

3 September 2026
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Reply from Benenden Health

Hello Patrizia, thank you for sharing your wonderful feedback. We're so pleased to hear that our service has provided you with reassurance and timely access to specialists. It's truly rewarding to know that we can help when it's most needed.
Best wishes, Benenden Health.

Rated 5 out of 5 stars

Help was just a Phone Call Away

They arranged help within a short time and a GP rang me back at within the promised time. Their questioning was thorough and the medication prescribed worked well and enabled me to feel myself again.

27 August 2026
Benenden Health logo

Reply from Benenden Health

Hi Alan, thank you for sharing your positive experience. We're so pleased to hear that help was arranged quickly and that the GP's thorough questioning and prescribed medication enabled you to feel yourself again.
Best wishes, Benenden Health.

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