Bags.co.uk Reviews 

I wouldn't even give one star terrible service! failed to deliver then refused to give me a refund until they received the bag back from dhl. I ordered on the 12 October. It was with dhl until 29/10/26. This bag never made it to my address but they are refusing to refund until they receive it back. Absolute scammers

They sent me the wrong item, so I asked for a return. They use DHL Econnect, the worst shipping company but ok. I could not find a parcel shop or depot within one hour radius of my address to drop off the return at, so I contacted customer service asking to help find a solution. It’s been 2 weeks of customer service pretending not to understand English, which in the era of copilot is simply impossible. Stay away from this scam company.

Bags.co.uk is actually a drop ship website thats listed as a company in Germany not in the UK as the domain name would suggest. I purchased a bag thats was claimed as being 'available' and my account was charged but shortly after was told that it was not actually in stock.

terrible company, I ordered a bag from them, cancelled it after 10 mins. Their team couldnt process my cancellation and it was sent to me, and no i have to cover the return. Shocking customer service team also

The suitcase I brought was fine and the price is good. They should not claim that your delivery will be in 2-4 days. Mine took 10 days to arrive by which time I had already gone on holiday. If they were honest about the fact that the deliveries come from Germany and not the UK then I would not have ordered from them.

I have just done my second order with them for another 2 suitcases because the first set were brilliant and the cost was substantially lower than anywhere else.

Delivery both times was within 5 days which considering they are coming from Germany I think is totally fine.

Clearly from other reviews they have an issue with returns, so just do your homework and make sure what you order is what you want.

I will use again for certai .

When I realised that despite their name this was a German co I was concerned whether my bags would arrive in time for my holiday I emailed them to ask how long delivery would take. The email address they gave for assistance was a No Reply address so immediately bounced back! That spooked me so I cancelled my purchase following their explicit instructions. The next day I got an email saying the bags had shipped. I told them I had cancelled and was waiting for my refund. They told me to refuse delivery from DHL. DHL were supposed to get a signature. They lied (!) saying I had signed for the package (I was already away) and now Bags are saying I have to pay the cost of return. I’m now going to take this up with my card provider.

DO NOT ORDER FROM THIS WEBSITE
Very disappointing delivery experience – misleading 3–5 day delivery estimate

I placed my order on 24 September because the website advertised 3–5 days delivery to the UK.

Today is 30 September and my parcel has still not been delivered. According to the tracking information, it only cleared export customs at 00:00 on 30 September.

I understand that international shipping can sometimes be delayed, but advertising 3–5 days and then having the parcel still in international transit after six days is extremely disappointing.

Customers should be given a clear and realistic delivery estimate before placing an order.

Order placed: 24 September
Expected delivery: approximately 27–29 September
Still not delivered: 30 September

I hope the company improves its delivery information and communication with customers.

I would appreciate an explanation for the delay and an update on when my parcel will actually be delivered

Sent me a defective item and refused a refund. Had to take it up with the payment company to get my money back. Ended up paying to return the item, as they did not provide a return label. Avoid unless you are willing to gamble.

Do not order from this company, shit customer service. They sent out a faulty bag that I had to pay to return to get my refund. Worst company ever. Did not want to give 1 star. Avoid at all cost.

Bag never turned up. Endless loop of retailer and courier blaming each other. Should have paid £5 more and got from amzn which ultimately is what I did.

The website is presented as a UK site, so I assumed I was buying from a UK-based company.

When I tried to return the bag, I discovered that I had to pay to send it back to Germany. I did this, but the company refused to accept the return because there was a customs charge, so the parcel was sent back to me.

I never would have bought from them had I known how expensive and complicated it would be to return the bag. I also find it unreasonable that a return was refused because of a customs charge, particularly when the bag had originally been sent from Germany.

I'm now faced with paying international postage again, plus potentially further customs charges, with no guarantee that the return will actually be accepted. At this point, returning the bag could cost me a significant proportion of its value.

I would strongly discourage UK customers from ordering unless they are fully aware that returns may have to be sent to Germany at their own expense. I would recommend finding a genuinely UK-based company with a clear and reputable returns process instead.

Bought a bag from this company as stated 48 hr delivery to the UK and thought a UK based company!! This was not the case. The item took 6 days to be delivered so arrived after we had left the UK.
Trying to now return the item which is turning into an absolute con as you suddenly discover the company is based in Germany.
We live in Spain but thought easier to get the item shipped to the UK due to the promised delivery speed which was a big mistake on my part.
The Customer Service Team I think are robots and do not read emails etc and just send a standard response to everything.
We now have a case in the UK which to be honest is very poor quality and will not survive the trip it was due to go on but I am not prepared to pay the shipping and customs costs to return.
Please do not use this company. It is using a Co.UK website and does not indicate anywhere its origin.
It may be supposedly cheap but in the long run they get your money!!

Bought a suitcase which broke in normal use within a day. Normal use being suitcase loaded into the trunk of a taxi. Company claims the 10 year warranty not valid. Response times slow. Customer service slow. Money wasted. Avoid.

Worst customer service ever. We had order 2 cases which where the wrongs ones delivered and delivered on different days. Contacted them. Reply after a few days. They apologised and sent return slips free of charge. Once returned they would refund and then I would need to place a new order. Returned it through DHL but they only took one parcel as both return slips had same tracking and they could not take risk of losing a parcel. They advised to get a new return slips from the company. This issue I raised with the company but they have been very irresponsive and not solving my issue. The one parcel which was returned, I have given them proof which they asked for but they havent refunded me. They are ignoring the part where I’m asking for a new return slip to return other parcel.
This is what they said today

(Unfortunately, we are unable to provide you with a return label, as the customer is responsible for the return shipping costs.
Best regards

Larisa-Angela

bags.co.uk)

It’s been 6-7 weeks now and still they are not responding correctly and resolving my issue.

I would encourage everyone not to buy from them.
If anyone can help out on how to get my refund
That would be great

Ordered two North Face bags on the 17th of August they were dispatched on the 18th of August and arrived today 25th of August to the Highlands of Scotland. Both bags were well packaged. Both bags were exactly what i had ordered with no issues.

At time of ordering i was unaware the company was German bases and having read the reviews i had real concerns.

However my experience has been positive without issue.

Good communication and tracking were provided and cases were as described and delivered without issue.

Please please do not trust this cimpany. Bought a £200 bad. Looked fake. Ripped inside and not sewn properly. Asked for return & refund. Sent item back tracked. Been 30days and no money back!! Disgusting!!

I ordered a large suitcase and a smaller carry on one. I didn’t appreciate when I ordered that although it is a dot co dot uk website, they are actually located in Germany. I then read some reviews on Trustpilot and got really concerned that I wouldn’t have a very good experience, so I asked to cancel my order. I was told that I could not cancel as they had already been despatched. After a nervous weeks wait. Both cases arrived well packaged and exactly what I needed. I ordered on 10th and they were delivered on 17th. Tracking was provided from the start and all was clear. It seems the bad reviews seem to relate to issues with returning items but if you know exactly what you want (and you receive it) all is good. Prices are much better than UK and delivered very pretty quick considering located in Germany. Overall, very happy.

We bought a Lauren Ralph Lauren Tasha Shoulder Bag Leather. Unfortuntely, we got the colour wrong and so decided to return it immediately upon receiving it (paying over 60 pounds in delivery and duties, vs. a purchase price of about 170 pounds). One month on, many emails and attempted phone calls later, the item was returned to us in the UK. The delivery company made several attempts at deliverying the item at the spedified German address but no one took delivery of it. My emails went either unanswered or were given short shrift. Phone calls to the customer service number are either 95% of the time unanswered. This morning the number seems to be out of use.

BOTTOM LINE: this retailer does not accept returns, which is unlawful. Their customer service is non-existent. In short, it's a SCAM (or they are going under shortly). I advise you not to buy from this retailer:

Tasko Products Gmbh
Murrhardter Strasse 8
71522 Backnang - GERMANY
VAT ID 473 8404 73
CEO: Arno Dolzer, Florian Weber
Commercial Register Number: HRB 271076

Keep away from this company.
Sold me a Samsonite suitcase which arrived with a faulty combination lock. It was clearly a return that they didn’t check when reselling it to me.
They responded to my complaint with an email completely in German. This is just rude and unprofessional.
They have passed the buck to Samsonite and refuse to help.
Notice they don’t respond to reviews which demonstrates that they really don’t care and will continue raking in the money under false pretences.
Please PLEASE take notice of the majority poor reviews and ignore the obviously fake good reviews for your own sake.
Stay away from these charlatans!