Bodymod Reviews 

5,167
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 669 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful designs of the products, often noting their accurate sizing and suitability for sensitive skin. The customer service is frequently highlighted as exceptional, with many people appreciating the staff's helpfulness, friendliness, and professionalism. Reviewers are particularly impressed with the quick response times, often receiving replies and resolutions within minutes, making interactions pleasant and efficient. However, some people were dissatisfied with customer service, describing communication as slow and unhelpful. A few reviewers also noted experiences where staff were perceived as dismissive or inflexible when addressing their concerns.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design, with many customers expressing... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing it as excellent, top-notch,... See more

Quality

Customers consistently report satisfaction with the quality of the jewelry, often describing it as great,... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting the quick and... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness and politeness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website is super easy to use but what made my experience great was Jason and Nadia’s help when my order unfortunately went missing (blame AnPost not BodyMod). Super easy to get in contact and helped m... See more

Company replied

Rated 5 out of 5 stars

Jewellery is as described and as per pictures. Only just recently purchased a few items but mainly titanium and gold. The 5* review is due to Jason the undisputed king of customer service as his bante... See more

Company replied

Rated 5 out of 5 stars

The jewelry is beautiful and dainty and great quality, just as described on the website. The customer service is very sweet and human (which you can hardly find anymore these days) answered within 10... See more

Company replied


Company details

  1. Jewelry Store
  2. Body Piercing Shop

Written by the company

Bodymod is a Piercing Jewelry brand aiming to inspire everyone to be themselves & express who they are through piercing jewelry 💛


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(5,167)

1,407 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, royal mail lost my parcel and they did not hesitate to resolve any queries I had, super helpful staff and rapid response times. Special thanks to Jason and Andres for being so helpful.

23 July 2026
Unprompted review
Bodymod logo

Reply from Bodymod

Hello, Wiktor 👋

Many thanks for taking the time to post such a nice review for us. We truly appreciate it 😁

It was our pleasure to assist you. Feel free to reach out to us whenever you need assistance 💪

With warm regards,
The Bodymod customer service team ❤️

Rated 5 out of 5 stars

Jason is the GOAT

Jason is the GOAT, every time i have an issue he gets back to me in under half an hour and fixes everything for me in a kind, professional manner. he is fantastic and an asset to the Bodymod team!

21 July 2026
Unprompted review
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Reply from Bodymod

Katie, YOU are the GOAT, too. I was going to say a goat customer but it sounds a bit odd haha. Thank you SO much. Thanks for being such a super customer. Have an amazing day 🌻
Jason
Customer Support Manager

Rated 3 out of 5 stars

Some piercings that were gold turned silver

Some piercings that were gold turned silver after wearing them for a week specifically the septum.( Forward facing ring with barbed wire and heart shaped gem. ) the sizing is also difficult to measure, one septum was massive and the other was tiny. The picture alone can be deceiving on what the size is. Packaging is cute. delivery was fast. Out of 6 pieces I got, only 2 of the plain nose rings are a good fit. Maybe it was my luck or not reading the fine print. Would try order again because of the fair prices though.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

great experience

great experience

21 July 2026
Unprompted review
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Reply from Bodymod

Hi Sia
Thank you for rating us!

Come back soon! : )
Nadia

Rated 5 out of 5 stars

OHMYGOD i'm still in awe of this…

OHMYGOD i'm still in awe of this company, i ordered 2 nose rings and they're the best, really good quality, not some fake aliexpress stuff lol. The thing that got me was all the little uplifting quotes everywhere in the order🥹 i'd give a 10 if i could🖤

12 July 2026
Unprompted review
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Reply from Bodymod

Thanks, Kornelija 💛 We are so happy you love the rings. Come back soon (and tell all your friends 🥰)
Have a nice day
Jason
Customer Support Manager

Rated 5 out of 5 stars

Jason was incredibly helpful and…

Jason was incredibly helpful and professional. The jewellery I received is exactly what I ordered and of a high standard

19 July 2026
Unprompted review
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Reply from Bodymod

Jason here. Thanks again, Emily. It was a pleasure to help you. Have a lovely week
Jason
Customer Support Manager

Rated 5 out of 5 stars

Lost package

I didn’t receive my original package, so I contacted Bodymod. They responded very quickly and sent me a new order free of charge. They were very helpful, caring, and solved the problem immediately. Excellent customer service!

15 July 2026
Unprompted review
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Reply from Bodymod

Thanks for your lovely review, Lilian 💛
Have an amazing day
Jason
Customer Support Manager

Rated 5 out of 5 stars

Helpful Customer Service

Very responsive customer service. My package got lost on the way and, after some time of waiting for it to be returned to them, shipped me a replacement without any burocratic hassle.

17 July 2026
Unprompted review
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Reply from Bodymod

Thanks for your feedback, Nate. Have a great weekend ☀️
Jason
Customer Support Manager

Rated 5 out of 5 stars

They send a replacement even though the loss was my fault

I did not know how the closure worked and lost an earring due to that. They explained how it worked and send a replacement earring.

16 July 2026
Unprompted review
Bodymod logo

Reply from Bodymod

Hello, Eline 👋

Thanks for posting a review for us 😁

We always aim to find a suitable solution for our customers, and we are glad to read that we were able to resolve your issue successfully 🙌

Count on us for any assistance you may need in the future 💪

Wishing you a great day!

With best regards,
The Bodymod customer service team ❤️

Rated 5 out of 5 stars

Super quick response and the great…

Super quick response and the great service!

16 July 2026
Unprompted review
Bodymod logo

Reply from Bodymod

Hello, Alexandra 👋

Thanks for your kind review 🙌

Feel free to reach out to us whenever you need assistance 💪

Wishing you a great day!

With warm regards,
The Bodymod customer service team ❤️

Rated 5 out of 5 stars

I’ve been a customer of Bodymod for 1 year now!

I’ve been a customer of Bodymod for almost a year, and I’ve always been very happy with their piercings, both for my ears and my nose. The quality and designs have consistently been great.

This time, I had an issue with one of the items in my order, but the customer service was excellent. Jason was very friendly and helpful, and he resolved everything quickly and smoothly. He made the whole process easy and stress-free. I really appreciated the support!

16 July 2026
Unprompted review
Bodymod logo

Reply from Bodymod

Hello, Fatemeh 👋

We appreciate it a lot that you took the time to post such a nice review for us 😊

It was our pleasure to assist you. Feel free to reach out to us whenever you need assistance 😁

Wishing you a great day!

With warm regards,
The Bodymod customer service team ❤️

Rated 1 out of 5 stars

the piercings are nice but they don’t…

the piercings are nice but they don’t close well and fall out of your ear without you even noticing

14 May 2026
Unprompted review
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Reply from Bodymod

Dear Sefora. Please contact us direct help@bodymod.support (help at bodymod dot support). I cannot find any orders or communication under your name, and this can be resolved quickly and easily once we have your details.
With best regards
Jason
Customer Support Manager
Bodymod

Rated 4 out of 5 stars

Had to make circles.

They didn't send me an email about the individual products that I ordered and what's even more annoying is that they didn't even send me an invioce either.
I also ordered jewelry for a friend, but when she asked how much she owed me, I couldn't look up the prices of the individual products, because I didn't receive either an invoice or an itemized list of products by email.
I couldn't log into my user account because I forgot my password, the password reset function doesn't work, the process just says "Something went wrong". Well, thank you very much, that helped a lot.
Every normal webshop sends information about the ordered products by email, and I think the invoice should be sent as standard...
At the end I couldn't tell my friend the exact prices I just had to assume them what wasn't really a fair practise.

Update:
They later contacted me after seeing that I hadn't received my invoice and sent it to me via email. The response was quick and polite, but I still think I shouldn't have needed any extra help to download the invoice. Maybe it was just an IT error, but that doesn't change the fact that I couldn't check the prices of individual products that I ordered at that time.

13 July 2026
Unprompted review
Bodymod logo

Reply from Bodymod

Hello Gergo. You can check & download invoices directly from your account. However, I emailed you to send you the invoice and help but you have not replied. Please reply to my email so I can help you 🌟
Jason
Customer Support Manager

Rated 5 out of 5 stars

Ordered some jewellery from body mod…

Ordered some jewellery from body mod the delivery was quick and customer service was second to none … I had an enquiry and they got back to be straight away and sorted out the issue with no hassle. I was speaking to Jason he was so polite and so helpful. 100% will be shopping here again.

10 July 2026
Unprompted review
Bodymod logo

Reply from Bodymod

Thanks so much, Shannon. Jason here. It was a pleasure to help you 💛 Have a lovely weekend
Jason
Customer Support Manager

Rated 5 out of 5 stars

Love the earrings

Love the earrings. I wear them all the time. Even went in the ocean, no problem. Also lost a part of the earring and I ask if I can repurchase just this part and they offered me a free replacement 😍

10 July 2026
Unprompted review
Bodymod logo

Reply from Bodymod

Hello Kati who went in the ocean 💛 (now I am dreaming of a nice beach 🌴)
Thanks so much for your kind review. Come back soon!
All the best
Have a nice beachy weekend
Jason
Customer Support Manager

Rated 5 out of 5 stars

Amazing and great quality jewelry

Amazing and great quality jewelry, definitely worth purchasing for any type of piercing.
Needed some help with customer service and they were so lovely and extremely helpful. Definitely recommend.

10 July 2026
Unprompted review
Bodymod logo

Reply from Bodymod

Thanks so much Ally, you superstar 🌟 🌟 🌟
Have a great weekend
Jason
Customer Support Manager

Rated 5 out of 5 stars

Fast communication

Fast communication even at late hour! The person in chat was nice and gave me information I needed🖤

9 July 2026
Unprompted review
Bodymod logo

Reply from Bodymod

Good day, Maria

Thank you so much for your review! 💛

We're happy to hear that you had a great experience with our customer support and that we were able to provide the information you needed, even late in the day!

We look forward to helping you again whenever you need us. ✨

Wishing you an amazing day,
Gev

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