I was very fortunate to have Euan answer my call. He was very polite, professional and explained everything in great detail which was much appreciated. His help, knowledge and guidance ensured I sel... See more
Company replied
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Review summary
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It was easy, professional and clear when I was unloading the information. Up loading the documents was easy and I knew what was out standing at all times. My Aviva is super with all the document... See more
Company replied
It was very easy to make contact with your company. The staff member was very helpful, courtious and explained everything to us. Any questions we had were fully answered and sugestions to improve/upgr... See more
Company replied
I called Aviva today to renew my car insurance not sure if I was going to stay with this company but I was lucky enough to have the pleasure of speaking with James. I find car insurance stressful a... See more
Company replied
Company details
Written by the company
At Aviva, we're here to help you protect what matters most. Whether it's your car, home, travel plans, or your family's future, we offer a wide range of insurance solutions designed to give you peace of mind. From life and mortgage protection to pensions and investments, we’re committed to helping you plan for a secure tomorrow. We even offer driving school services to help keep you safe on the road. At Aviva, we focus on making insurance simple and personal; while providing a service that delivers for our customers, so you can feel confident and financially protected every step of the way.
Contact info
Building 12, Cherrywood Business Park, Loughlinstown, D18 W2P5, Dublin, Ireland
- (01) 898 6000
- direct@aviva.com
- aviva.ie
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quick and efficient.
7 September 2026
Reply from Aviva Insurance Ireland
Hi Kevin,
Thanks for giving Aviva Insurance a 5 star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
Was about to renew my house insurance…
Was about to renew my house insurance when by chance I went online to compare quotes,Aviva came up first and I put in my information and they came back Almost 100 euro cheaper than the company I had used for the last 4 years,
6 September 2026
Reply from Aviva Insurance Ireland
Hi Carmel,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Absolutely efficient online Aviva…
Absolutely efficient online Aviva access and with immediate response without delay. Communicate very well with customers. One of the best car insurance deals and Highly recommended
3 September 2026
Reply from Aviva Insurance Ireland
Hi Odette,
Thanks for your kind feedback about Aviva Insurance, it means a lot. We’re glad you found our online service easy to use. We’re always working to keep things simple for our customers, so it’s great to know it’s making a difference.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Excellent customer service.
Spoke with two different agents on separate occasions and they were wonderful to deal with. Got a fantastic qoute on my policy. Very happy with this service will certainly recommend.
4 September 2026
Unprompted review
Reply from Aviva Insurance Ireland
Hi Nicole,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
A most unhelpful company
The most unhelpful company when it comes doing a temporary transfer of car insurance. With them over 10 years and they left me in the lurch on 2 occasions refusing to do a temporary transfer of insurance while hiding behind the "underwriters" as if they are a seperate company.
3 September 2026
Unprompted review
Reply from Aviva Insurance Ireland
Hi Barry,
We are sorry to hear about your experience, and we appreciate you taking the time to leave a review. Your feedback is important to us, and we’ll make sure it is shared with the right team so we can keep improving. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Ease of transaction and value.
3 September 2026
Reply from Aviva Insurance Ireland
Hi William,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Ashling the girl who i was talking to…
Ashling the girl who i was talking to was so helpfull
31 August 2026
Reply from Aviva Insurance Ireland
Hi Mike,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Excellent customer service
Dealt with a lovely agent Felicity today as a new customer. She was extremely helpful and ran through options calmly with me. Highly recommend Felicity++
31 August 2026
Unprompted review
Reply from Aviva Insurance Ireland
Hi Kelly,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Very competitive rates.
Very competitive rates.
Trying to log on and create a password is not the easiest
25 August 2026
Reply from Aviva Insurance Ireland
Hi Willow,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. We’ll pass this on to the relevant team at Aviva. They’ll be keen to hear your comments and use them to help us improve If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
I think this must be the worst…
I think this must be the worst insurance company on the market! I started a new job recently and needed a letter of indemnity to claim my travel expenses, first when I rang they said no problem you will have it in 48 hours. When it didn't arrive I rang them back and was told they would not give me one until I was renewing my insurance and they would give me one from my renewal date. So I am supposed to lose all my expenses, for several weeks, when I asked the person on the phone to explain why they were doing this I got " well that's the way it is" I asked her to make it make sense and she hung up on me, they are the the greatest shower of incompetent rip off merchants you will come across. If I could have given -5 stars I would, even one star is to many for them. Avoid otherwise you may get ripped off!!
18 August 2026
Unprompted review
Reply from Aviva Insurance Ireland
Hi Angela,
We are sorry to hear about your experience, and we appreciate you taking the time to leave a review. Your feedback is important to us, and we’ll make sure it is shared with the right team so we can keep improving. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Enda,
Thanks for giving Aviva Insurance a 5 Star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
Incompotent and arrogant staff at reewal
I tried to ammend my rebuild cost on policy renewal. I made many phone calls. The request was not processed, then processed for an incorrect value. I phoned (an submitted an online complaint) and was assured that the correct documents would be issued to me. The next day I recieved (via Portal) updated documents with the wrong amount again. I called again, only to deal with an arrogant agent who tries to blame me, even though I had been explicit in my request and they messed it up again
18 August 2026
Unprompted review
Reply from Aviva Insurance Ireland
Hi Paddy,
We are sorry to hear about your customer service experience, and we really appreciate you taking the time to share your feedback. We’ll pass this on to the relevant team at Aviva. They’ll be keen to hear your comments and use them to help us improve.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Overly complicated website
17 August 2026
Reply from Aviva Insurance Ireland
Hi Peter,
We are sorry to hear about your experience with our website, and we really appreciate you taking the time to share your feedback. We’ll pass this on to the relevant team at Aviva. They’ll be keen to hear your comments and use them to help us improve.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
It's fast and simple
14 August 2026
Reply from Aviva Insurance Ireland
Hi Denis,
Thank you for giving Aviva Insurance a 5 Star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
nice person
Caoimhe was a delight to deal with. She is a very helpful and pleasant person.
10 August 2026
Reply from Aviva Insurance Ireland
Hi Mary,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Thomas,
Thanks for giving Aviva Insurance a 5 star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
Have 2 cars with Aviva
Have 2 cars with Aviva. Good value policies, and just had to ring to sort something and spoke with Maeve on the phone. Exceptional customer service. She was fabulous.
6 August 2026
Unprompted review
Reply from Aviva Insurance Ireland
Hi,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Adrian,
Thank you for giving Aviva Insurance a 4 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Smooth and easy website to use and…
Smooth and easy website to use and efficient friendly service on phones.
31 July 2026
Reply from Aviva Insurance Ireland
Hi Declan ,
Thanks for giving Aviva Insurance a 5 star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
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