April Plants Reviews 

I placed an order with this company on June 25, 2026. It is now July 22, 2026, and I have still not received my order or any meaningful update regarding its status.

Shortly after placing my order, I was informed that shipping would be delayed due to high demand. While I understand that delays can happen, I expected the company to keep customers informed. On July 8, 2026, I contacted their customer support to request an update on my order and an estimated shipping date. Despite waiting more than two weeks, I have received no response whatsoever.

At this point, I have paid for a product that has not been delivered, and the company has completely failed to communicate with me despite multiple opportunities to do so. The lack of transparency and customer support has left me with no confidence that my order will ever be fulfilled.

Because the company has ignored my requests for information and has not provided either my order or a refund, I believe I have exhausted all reasonable attempts to resolve this matter directly with the merchant. As a result, I will be contacting my bank to dispute the charge and seek a refund.

I strongly encourage anyone considering purchasing from this company to be aware of my experience. Delays can happen, but failing to respond to paying customers for weeks is unacceptable and raises serious concerns about the company's customer service and reliability.

Terrible experience with this company - I placed my order on June 30 (an olive tree) and received a confirmation email stating that my order would be delivered within 3 days max. It has now been over almost a month and I have sent so many emails without receiving a single response. This was an important birthday gift that has now totally passed the date.

There is no way to contact this company. They do not reply to emails and simply do not care, and despite requesting a full refund after not receiving any update they have not refunded my money or give a simple reply to my email.

This has been an extremely disappointing experience. The complete lack of communication and customer service is unacceptable. I don't recommend this company to anyone. I still haven't receive my money back, no replies and the tree wasn't delivered. Really unnaceptable and frustrating!

I’ve had a poor experience with a plant that is weeks late and an uncontactable customer service

I am writing this after a number of weeks and emails responded

This is a hoax.

I ordered plants over two weeks ago. They never arrived. Since then, I have contacted April Plants by email, WhatsApp, and Instagram several times. I have never received a single reply.

Customer service is completely unreachable, and there is no way to resolve the issue or obtain a refund.

After my experience, I cannot recommend this company. Buy at your own risk.

Extremely disappointed. The plants arrived very stressed, i tried to save them but they all died. when I reached out to customer service they told me that they can't do anything because i already repotted them. yes, I did - to try to save the plant, but apparently it's better to throw them to the rubbish immediately and ask for refund. will not be purchasing again.

Very disappointing experience with this company.
Issues on delivery + a plant that lasted 2 months even though it was cared accurately. After asking a professional, I have been told the plant was delivered in a pot too small for its size and the roots could not breath.

Ordered a Kentia and a Zamioculcas which both deteriorated quickly after delivery. This wasn’t normal acclimatisation. Both showed clear signs of decline, including browning, yellowing and even mould in the soil.

I have experience caring for these plants and have owned them for years, so this does not seem like a basic care issue.

After their initial response blaming how I cared for them, I explained my setup and experience in detail. Since then, I haven’t heard anything back. No accountability and no attempt to resolve it.

Disappointing experience overall. I would recommend sticking to local plant shops and avoiding this.

Terrible. Plants were not sent on time. First came 2 plaants and then I had to message them that 2 more are missing. The next day they sent one more plant, but I am still missing the final one. Honestly, just go to a big plant store and you will get the same what they deliver in weeks time (or not deliver). Also, prices are higher than in regular plant stores. Plants are good but I will never repeat this experience again. Avoid

Beware! I made two orders. One on the 17 december and no sign of my order now 4 weeks later. My second order made on 18 december arrived 3 weeks late
with two half dead large plants. The customer service is beyond terrible and no answers at all for a week where my order is or any solution on the half dead plants that arrived. Better spend your money elsewhere

They died within a week, very poor quality plants from AprilPlants.

I’ve had a very frustrating experience with this company. I noticed immediately that the delivery address was incorrect. I contacted them two weeks ago, and they confirmed that the change had been made. However, the order still shows the wrong address and it was now sent to the wrong place!

Since then, I’ve tried several times to get in touch, but my messages have gone unanswered. This lack of communication and failure to resolve such a simple issue is extremely disappointing.

I expected at least a timely reply and a corrected order, but neither has happened. Based on my experience, I cannot recommend this company.

My plant was a gift from a friend for Christmas. It is steadily growing and beautiful! 🥰

Excellent shop. I’ve shopped with April a few times since I moved to Madrid. On one occasion recently a clay pot I ordered was broken In transit but April replaced it without fuss super fast - excellent customer service.

Purchased several plants and all were fine. Then my latest purchase arrived infested by mealybugs. Sent a message to support, they requested a picture. I sent it and have never heard back.
Despite the previous good experiences, I don't think I will purchase here again.

I have received a beautiful orange tree which started dropping its leaves after a week. I asked the support to help me on what to do or give me another tree. (the infection couldn't come from my house as this is my very first plant) No answer. After another week, it turned out the soil was full of caterpillars and that is the reason for the damage on the tree. I wrote another support request. Same thing happened, i have got the nice and polite automatic message and no response for weeks again.

I’ve been waiting 10 days for my order, and although it was supposedly picked up, I have yet to receive it. Customer service has been completely unresponsive, which is extremely frustrating. At this point, it feels like a scam. I’ll update if the plants ever arrive, but based on my experience so far, I do not recommend this company.

Edit 25/02
Plants finally arrived after 11 days. Customer service replied and resend the package that was apparently lost. Even if it was not company’s fault I feel that a commercial gesture would have been nice.

The Christmas tree arrived without a stand. I tried to contact them and let them know they forgot it, but not luck. They don’t reply to any messages, don’t answer their phone. Now I can have a Christmas tree that’s lying on the floor or I need to buy a stand for 40eur that should have been sent with the tree. Do not recommend!

Title: Poor Quality and Unresponsive Customer Service

Review: Most of the plants I ordered arrived damaged, rotten, or infested with worms. Two of the plants were completely broken, so I rejected the delivery. The delivery service took the order back, but I never received my refund. The company has stopped responding to my inquiries, and I’m extremely disappointed with both the quality of the plants and the lack of customer service.

Excellent, beautiful plants and great service, fast delivery!

Not only was the plant small and delated it was 3 times more expensive then elsewhere