Air Caraïbes Reviews 

Watch Out! Air Caraibes has a policy of closing the check-in 90 minutes early on every flight! I didnt know about this but even still, I was 2 minutes late and they still wouldn't let me and my family on the flight. Their lack of flexibility is absurd. They left me and my family abandoned in Europe in the middle of the high season. I will never forget them for their lack of consideration and utter lack of flexibility. I am wondering if this policy is to their convenience because they resell our lost seats to standby customers. Thousands of dollars lost and stranded in Europe when any new ticket is thousands of dollars more. Shame on you Air Caraibes for your utter lack of understanding and flexibility.

The staff and company are not at all knowledgable. They sold us a ticket that we could never use because of traveling restrictions. Both during online check-in and check-in on the airport we were not in any way informed.

When we asked our money back, the agent on the airport was very unfriendly, eventough our holiday had just been shattered. She just send us away.

We were referred to the website, had to send an e-mail, and of course got an email from the customer service denying any responsibility. We did not receive any money back, not even for the return ticket which they cancelled without asking us. Not even for the extra luggage that we booked and obviously did not use.

Extremely frustrating experience. Please be careful when booking with this company!

My experience was good. They aren't as good as the "big boys" in respect of the seating, but overall a very enjoyable return trip in Madras Class. Cabin staff friendly but professional at all times. The food served was of good quality but there is only a choice of 2 mains. Seemed to have a good drinks menu but I only had orange juice. We were offered a soft drink on the ground and a hot towel. After the meal service there is no further drink service but you can go the galley and ask for one. As enjoyable as any 9 hour flight can be

Terrible ai!!!!!!!!!! I dont speak one word in french but ai continue to speak french!!!! Theys not okay!!!!! I tried to order gluten free and sugar free but they did not change the languae! Terrible service!

I recently had the opportunity to fly three segments with Air Caraïbes:

9 Jan: ORY → PTP (operated by French Bee, a sister carrier under the same parent company, Groupe Dubreuil)

19 Jan: PTP → FDF

26 Jan: FDF → ORY

All flights were operated smoothly and on time, which already sets a positive tone for any journey.

Aircraft & Cabin:
All three flights were on new aircraft with freshly designed cabins. The cabin felt modern, clean, and comfortable. The in-flight entertainment (IFE) system was easy to use and offered a good selection for a long-haul flight. Boarding was always efficient and well-organized.

Crew:
The cabin crew were exceptionally friendly and attentive, making the flights feel very welcoming. Their professionalism and smiles definitely enhanced the overall experience.

Catering:
Catering was the highlight of my journey. There was a generous amount of food, all very tasty and well-presented. A wide range of drinks was available, including alcoholic beverages, which are included in the ticket price. I particularly loved the hot chocolate—it was a nice touch! Compared to other airlines I’ve flown—like Lufthansa, where cabin service can sometimes feel minimal, or Condor, which cannot match this level—the service on Air Caraïbes felt on par with Turkish Airlines, which I consider excellent.

Price:
The total price for all three flights was 675€, which I consider very reasonable for long-haul travel between France and the Caribbean, especially given the high level of service, catering, and overall comfort provided.

Seats:
I flew economy class, and while the seats were a bit cramped, they were manageable for the duration of the flights. Nothing uncomfortable enough to detract from the overall experience.

Overall:
Air Caraïbes exceeded my expectations in many areas: punctuality, service, catering, and cabin comfort. For an economy class traveler, this airline offers excellent value and a genuinely pleasant flying experience. I would highly recommend it for anyone flying between France and the Caribbean.

I would give them a zero star for their service, non sense excuses to refund a fully refundable ticket, no respect for the EU laws nor thier own Rules,

They showed optional seats, XL-ones priced 60 dollars. I changed my seat to an XL one for extra leg space. At the desk in French Guyana the lady told me I could not sit there, as they only allow French speaking people to take those seats. When I asked the lady how I could get my money back, she became very rude and impatient, laughed in my face and rolled her eyes. At home I claimed my money back, and got a reply from the airline stating that they wouldn't as it "clearly" had stated that these seats are for French speaking people... This came on top of having us wait 6 hours in the luggage hall without water or food when stranded at another airport because of the snow. Terrible service, shitty airline.

Terrible. Booked a flight and it didn’t depart the airport it was supposed to (airport code checked and verified and I was there….but the plane wasn’t). £380 owing to me & no responsibility taken by Air Caraibes who classed me as a no show (presumably the flight departed but not from the right airport?!) how is this possible? Air Caraibes have been the most poor in terms of customer service. I read somewhere that they hope customers will just stop trying to get a refund - I won’t. I am looking at other avenues. These companies are robbing us under duped ‘flights’

One of the worst customer and flight experience I had ever had even compare to standard low cost company such as Ryan air or easyJet, but you pay premium price.

No customer service, you can get any sort of help, they try their very best to nickel and dime you even if you paid premium fare.

In flight is passable, seat are the modern easyJet narrow, uncomfortable seat.
On a 8h flight...
Food is barely edible, and personnel while friendly have to deal with a bad company policy.
I wasn't expecting Japan Airlines level of quality, but not that low cost experience on a 1000€ ticket.
The experience was so bad I bought my return flight on a different company... I prefer losing the 600€ return flight than having to experience that again.

The guy at the passport check was extremely rude and asked me to calm down even though I am calm! The staff misguided me and yelled at me! What a shitty staff!

Worst flight experience ever!! The stuart did NOT help my pregnant wife with the bags. I am also suffering from pain in my back and have a severe condition. I have not been helped the whole flight. The flight attendant was rude. We also had a puppy on board , four months old puppy that cannot breathe well they would not even let her out of the cage to drink some water animal cruelty, human cruelty against Pregnant woman, and people with disabilities. I urge you to never take this airline or company. They are the worst company in the world !!!

Absolute worst airline in the world.
Everything costs extra! Not on time at all. Just upgrade Mails every day.
Our flight was delayed by one day, we lost train and hotel. No reply to our demands yet. Malditos.

Worst company in history!
Comfort on board is hell, too small seats and bad service.
Delayed flight of + 24 hours, we have the right to receive a refund of € 600 per person, company refuses to follow the legislation. They should close this company, mafia!
Not ever again, they try to bribe us with a refund of € 400 and € 450 vouchers for next flights, I never want to fly again with this inhuman company. They think we're animals.
We payed for more legroom, didn't received it - this is stealing! € 140 gone.

Be very wary of this airline. Flying with them was the worst flight I've ever taken. I was pregnant and they wouldn't even sit me next to my partner despite us booking together/ The flight was so packed that staff started to move stuff from the overhead lockers. One our bags went "missing" in this process. They sent us to lost property which was futile. Whilst on holiday, we called their (very expensive) number to try and find our items - they promised to call back and never did. Now back in the UK, the number they've given doesn't even work and they don't have an email and they don't reply to messages on social media. My insurance company have told me they are legally liable for providing a lost and found report or property irregularity report but they are providing neither. This is a law breaking company that doesn't care about its customers and their belongings. Worst airline ever and should be shut down.

I strongly advise against flying with this airline. Customer service is poor, especially for non-French speakers. The website and check-in process are cumbersome and difficult to navigate. The food quality is unacceptable, and passengers with dietary restrictions are unfairly charged extra for special meals on long flights. Both of our flights were delayed, and the economy class seats are incredibly cramped, offering minimal legroom. The close proximity of seats made even basic meal consumption uncomfortable. Considering the tickets weren’t even cheap, I recommend opting for Air France instead.

I've had a terrible experience with Air Caraibe's customer service. I had an error in the spelling of my name on my ticket. Three different agents told me different things and were also rude. I managed to find an email of the Dominican Republic's office who offered to help only if I made a payment to a link they sent me, while the agents on the phone said they could not make the change. I still have not solved my issue and I have been in contact with them for over a month.

I have been trying to get Air Caraibes' customer service for hours now. The numbers are not accessible from the U.S. I've been doubled booked, and I would like to ask for their help with my situation. Judging from the other reviews, it will be a hopeless cause. I'm losing my money, I guess.

My flight has been cancelled. I have tried to get in touch 3 times but they are not responding. Shoddy company who clearly don't care about their customers.

Really hard to get any kind of assistance from them! Have been trying to get someone to help me with a specific problem I have, but they keep sending me forward to someone else. No one will help me! It’s been 3 month now and I still haven’t had any help:-(

They sent me checkin info by email, everything was there out and return. But in Amadeus no matter what I did system said: "No passengers found." I went to their website, all necessary info was there! Shows the incompetence of this air company!!! Air Caribe no more!!!