Adexa Direct Reviews 

Purchased a water boiler from this outrageous company. It failed to work only its second day after arrival, multiple emails, telling me to try this, try that, it’s all just avoidance to prevent refunding you. Contacted my card provider in the end and they are taking it up with Adexa. Please, please avoid this company at all cost, that don’t deserve to be in business.

I have left a 1 start as 0 star is impossible to leave. Multi million pound company selling very poor goods. Customer Service is appalling (sounds as if they are reading from as script) Faulty goods, in fact I am guessing second hands goods.

Go to trading standards

The more justifiable complaints to Trading Standards the better.

Excellent service. I’m ordering more.

Well what a gang of amateurs… ordered 3 sets of shelving units and didn’t turn up as they said it was damaged. Then waited for the “new” shelving units to come but they turned up like they was dragged to my address. As I missed the 24hr deadline to check if anything was missing to find out I’m missing parts so can’t use the shelving units. I tried emailing and calling any number I could find online but no response. Finally they responded saying that I should have got in touch with in the 24hr timeframe to check all the parts. Nothing was said about how the condition of the delivery after sending images with boxes with gaping holes in. So if you want my advice then I’d stay away from this lot.

Easy ordering, quick and accurate delivery. Polite, helpful staff. Would recommend.

Very poor customer service and support. I bought a Bain Marie from Adexa it’s leaking and it seems they’re not willing to do nothing to help the sort the issue trading standards need to shut this company down from trading in the UK bad representation for people spending money on items especially businesses who can lose revenue when something is faulty

The order was dealt with quickly and delivery was on time.

Do not buy from them no customer support you sending email awaiting two weeks for respond
We buy fryerfrom them stop working two days after we start use now is a month and they send us a message if we want sent to warranty we need to pay for delivery on our own money and the same after they fix I need to pay again for delivery absolutely shocking avoid at any cost they selling cheap shit device the worst company I ever deal with in
There is no phone which you can contact anyone
On chat they cannot give you any response
Avoid, avoid avoid

Worst quality .never buy here again .and the services also terrible .they don’t reply and delivery info was complete wrong day .but the quality is not even a star for the item

Extremely disappointing service from Adexa.

I spent just under £9,000 on brand-new equipment for a shop fit-out in May, and I am still trying to resolve (04.09.26) problems months later. Some equipment was never delivered, and where items were out of stock, obtaining a refund has been unnecessarily difficult.

Adexa refunded the smaller, less expensive items, but I have had ongoing trouble recovering the money for the larger, more expensive equipment. Despite repeatedly asking, they have also refused to provide proof or a receipt showing that the refunds have actually been processed.

The lack of communication, accountability and urgency has been unacceptable—especially considering the amount of money involved. A business should not have to spend months chasing equipment it has paid for or refunds it is owed.

Based on my experience, I cannot recommend Adexa. I would strongly advise other businesses to be extremely cautious before placing a large order with them.

We ordered racking for a College sports facility. The shelves arrived without the racking and then the racking arrived but was the wrong size for the shelves. We have contacted Adexa numerous times via email as they have no phone number and have not recieved a response.

Great service all round and great product

Order received on time, thanks

I brought a refrigerator 7 months , apart from physically damaged on transit ,when we plugged it on,it didn't even turn on ,after contacting adexa multiple times,they have stopped responding,no refund ,no exchange,no replacement no nothing! They have been ignoring our emails and the refrigerator is just siting on the side of my kitchen waiting to be collected but seem like adexa won't respond for it.Be careful when ordering as they have no customer service number and ignore you when you complain or ask for solution.

Absolute shower of rubbish!

Literally chased them up like 4 times via customer support email, via live chat.

No phone number.

Product missing.

Order placed on 06/08/26, 3 of the items never even came, had to fight like crazy to get a refund. Turned out they didnt have them in stock!

The items that did come, there were parts missing and as im writing this on 03/09/26 one month on, still no reponse from customer services at all.

Hide behind automated email from forms filled in online, no phone number, box shifter with appaling service and zero customer service.

Basically take your money off you, and sit there sorting out all their mess!!!

2nd order I placed with them, paid £100 for next day delivery which took few days to turn up but they refunded the £100 as they claimed it was a one off. So when I placed a 3rd order for next day delivery in desperation I received it 5 days later. I had even chased up after placing the 3rd order explaining to them how badly I needed it and can they give an update, ofcourse no reply and as I needed the item to operate my business I had to buy one elsewhere. I filed for a return straight away... 2 weeks later no reply so I chased again only to be told " A 25% restocking charge applies and return carriage is at the customer's cost." They are miss selling yet I have to pay 25% for restock. I do intend to contact consumer services because this is a joke...

Shocking service. Totally wrong delivery (accidents happen) but weeks on and I've still got this 8ft table in the middle of my cafe!!! It also didn't arrive on either of the 2 dates they said it would. Now waited weeks for this item to be collected and still no sign of the correct item or offer of refund etc. Communication is rubbish, it's not contactable by phone, email only and I've sent them countless emails. Getting pushed about to different departments. No one has a clue what's going on. We are still waiting!!!!!!
We will certainly not recommend or deal with this company again. It's cheap for a reason - be warned

Put on a web order and didn’t receive confirmation.Have been trying for 24hrs to contact Adexa through emails and through the website to confirm whether they have received our order.We have so far had no response.Customer service is appalling.

Ordered 1 x Heavy Duty Stair Climbing Sack Truck Tri-Wheel 200kg Capacity 430x600x1110mm very good price for the product and happy with the prompt delivery (even though a bit pricey)