Abritel Reviews 

My expérience with the Abritel app here in Belgium is very vey bad! In fact it doesn't work! That worries me because I'm supposed to use only the app concerning the détails of the vacation rental I made with them for an appartement in Zadar, Croatia. I paid the total amount of the rental and I didn't receive any confirmation. I hope that everything is correct. That's all I can do...

Good location to visite Firenze
The owner gave us very good recommandations for food and fun drinks

It was impossible to access the app properly.

When I finally managed to access it, the app automatically applied a currency that I do not even recognize, and there was no option to change it.

The welcome guide was also inaccessible, and there was a lot of confusion between the different apps.

Overall, it was a very poor user experience, especially compared with competitors.

I wrote a review about a recent stay in an apartment in Viella, France, but they refused to publish and suggested I changed it because according to their opinion there were inexact or false comments. My review was pointing out some things that weren't correct during my stay and none of them were false. I wouldn't trust the opinions they publish since they seem to not publish the ones they don't like.

The stay went very well; although the apartment is a bit small, it is functional and located just 100 meters from the beach in the heart of Fuengirola. The only downside is that there is no garage for those arriving by car.

lousy customer service, they do not respond. have been waiting two months for a reimbursement, have sent proof that I did not receive and still nothing.
they are truly awful.

Although there are good honest hosts using Abritel, the system provides no protection against the grasping ones. You cannot get in touch with anyone at Abritel to resolve disputes, and any queries have to be settled with the host. But since at the very beginning you have to give Abritel permission to charge your credit card, the host has a complete and very unfair advantage over you. Abritel claims that it publishes all reviews of its properties, good and bad, but this is not the case in my experience.
Last December I booked a fortnight's stay in June at a house in la Tranche-sur-Mer, Vendée, France. It had five reviews, all rating it at 10/10. What I did not notice at the time was that one dated from 2020, three from 2023, and one from 2024. Is it likely that in five or six years only five people would have reviewed it, and all giving the highest rating?
The house was advertised at a 10% saving (126€) for early booking, or 81€ a night instead of 90€. The host sent an invoice at the full price and when I queried it, claimed to know nothing of the early booking discount. Foolishly I went ahead anyway. But I declined the option of paying 120€ for cleaning at the end of our stay, having always cleaned the properties ourselves in the fifty years we have been renting houses and apartments for French holidays, with no complaints and often praise. Then, when the first schedule of payments came from Abritel, I found nearly 222€ (over 17%) had been added for Abritel's own charges. This had not been mentioned anywhere before.
We gave the house a thorough clean on leaving but it seems this was not good enough for the host, who afterwards sent us photos of smears in the bathroom and a small patch of sand on the terrasse and charged us, through Abritel, 60€ which, since Abritel had our card details, we had no way to resist. While admitting the evidence of the photos, it would not have cost anything like 60€ to clean.

My review of the house was not published on Abritel's site until over a week after I submitted it, but it suddenly appeared just three hours after this review on Trustpilot. I have now made several attempts to contact Abritel as they suggest in their reply, but cannot get past their chatbot. So I think their reply is just empty words and they are not interested in satisfying my complaint.

I've been contacting Abritel for weeks with no results. My account is blocked and Abritel isn't doing ANYTHING. I can't access my account on my computer. This just caused a double booking and I had to cancel that reservation. Abritel also wants to charge me €113.40, which is a scam. I STRONGLY refuse this charge and I just want Abritel to do its job, especially SHARA Joy, who is notoriously incompetent. Restore my access and there won't be any more problems.
Jean-Pierre FERNANDEZ
Six fours les plages

Extremely difficult to contact them
Standard communication not considering what you paid for (we paid for (i) parking and they told us this is not included, contact the owner (ii) cleaning and got email to clean everything to be like new with a threat for no deposit refund)
Send us to sign huge contract and give it to them paper signed (in 21st century?!?)
Huge messages with a lot of confusing information
There was an apartment inventory with description of maaaaany small stuff which was costing less than 2 EUR. However, asked us to give them feedback for missing components of the inventory and there were a lot
Told us will come to inspect the apartment at leaving. We wait 30 minutes although we should have travel 12 hours after, never came.
IT WAS REALLY VERY STRSSFUL TO WORK WITH THIS COMPANY. IF YOU CAN AVOID IT

If I could give a minus figure for Abritel/Vrbo/expedia or whatever name they currently choose to use that would still not be low enough. From a host's point of view they are a waste of time.....webpages being re-directed to USA in USD. Their hotel pricings no longer appear in Google search results. They told me to delete acoount and start again using abritel.fr for France....this then redirects me to VRBO USA and back to square one. Going around in circles. Never had a single enquiry but then again with a trustpilot rating of 1.2 I shouldnt expect any different. Customer service is a waste of time and do not understand their own website and use jorgon only understandable to an Indian call centre speaking in Yank

Abritel doesn’t exist anymore. They were closed and resurfaced as a scam from a company called VRBO. Do not use them without reading the reviews!

Terrible, non existent customer service. I booked an apartment through VRBO, which turned out to be Abritel in Paris. The apartment was misrepresented, listed as having AC, which it had NONE. This was during a heat wave. The host took 2 days to tell me the AC would not get fixed, so we checked out early and found somewhere new to stay. I was told I would be refunded for the unused nights. I have received NO refund and no reply messages for over a week now. The Abritel app only gives you the option to chat with AI, and is not helpful. I've resorted to disputing the charge on my credit card and will never rent through VRBO or Abritel again.

I would rate with 0 if I could. Same review for VRBO. no responsibility, no customer service. I made booking which I want to cancel with free cancellation policy, it needs to be accepted by owner and he is not accepting. The web-site is just giving the phone number of the owner. It"s a SCAM

Site Abritel, en version mobile : inutilisable... La moitié de l'écran est utilisé pour inciter le chaland à installer l'appli.... Juste inadmissible.

There is no one behind the website. The actual number phone is not working - the chat doesn't work either. It is actually pretty dubious.

I used it once - we rent a house - and I remember calling them but it was difficult.

That time, I booked a house - the owner changed the price x 2 - and now I receive every single day that I am late for paying something I did not accept.

I called them and the number phone is not even existing.

HORRIBLE EXPERIENCE!!! Avoid this website if you can!
We booked our stay in Italy via Abritel and arrived on the first day. However, the platform had double-booked our apartement so we could not enter. We communicated for 7 hours with Abritel to find a solution, however, they did not provide us with an alternative. In the end, we booked an apartement ourself with the written confirmation of Abritel, that we will get a refund for the first two nights. Since 6 weeks we keep calling them to get our refund but they keep forwarding us to their „resolution center“ that doesn‘t do anything and doesn‘t issue our refund. I have never had such a disappointing experience with any platform before.

I've always used Airbnb but wanted to try something different and booked on VRBO, which is owned, apparently, by Abritel. Big mistake. The apartment I rented charged extra fees for things like towels and bed linens, but when Abritel reposted the listing to all of their sub-sites (like VRBO), they left out that detail. I have spent hours talking (via chat) to client services who refuse to take ownership for their error. This is the last time I will use VRBO/Abritel.

Do not use it. No service. The host cancelled the reservation and that is totally fine for Abritel. In short it’s nice if you want to be a host. But do not book there.

HERE IS A SUMMARY OF OUR EXPERIENCE IN SEVILLE FROM 21-25/10/2024 with ABRITEL/ EXPEDIA
HOLIDAYS IN SEVILLA 21-25/10/2024
Please find herewith a resume of our experience with Abritel/Expedia
- An employee of the agency Movimiento Sevilla (Sevilla Moving) – local agency in charge of the rental in name of Abritel/ Expedia gave us the keys and showed us around the premises on 21/10/2024 date of arrival at around 15.00h.
- After the employee left, we noticed that a shutter in the middle bedroom was blocked, preventing the room from being darkened! Our cousin had a bad night.
- The shutter was repaired 1 day later on 22/10/2024 in the morning.
- Elevator failure observed on 22/10/2024 at 20.03h
- Call to the emergency service indicated in the lobby, after several calls, finally a correspondent who spoke neither English nor French...after a long wait the English-speaking employee confirmed that a technician would come as soon as possible????
Messages sent by WhatsApp to Sevilla Moving without reply on Wednesday 23/10/2024 morning.
No reaction from Abritel
The shutters have been repaired by a technician, however:
1. the hot water in the shower runs either full blast at 50* C with no possibility of reduction, and then suddenly no hot water, obliging us to take cold showers.
2. Meanwhile we've been without an elevator since 20:00h last night 22/10/2024?
Means: no elevator during the whole stay except on day 1
Despite immediate call!!! I have difficulty walking having a serious heel problem!!!
No reaction! Nor from the rental company nor from the Online Travel Agency - ABRITEL
The coffee machine doesn't work on an induction plate!!! Please advise us URGENTLY
!!!!!!NO REACTION FROM THE AGENCY?
Ps
We found a cockroach in the bathroom on 23/10/2024 but not wanting to create fear to other members of our family we did not tell them.
After apologies received from Sevilla Moving (via WhatsApp) on 13/11/24 nearly 2 weeks after our holidays , we received the following messages on WhatsApp:
1. We receive few reservations from Abritel but we will review communication with them!
2. Given that you have already checked out and we have discussed the issues, at this point the best we can offer is a refund of one night to the credit card on the reservation. Let us know if this works for you and we will process the refund of one night
3. We will process the refund today, for 1 night to the credit card on the reservation 15/11/24
4. Since 15/11/24 no news, no answers to several WhatsApp messages!!

I had an extremely frustrating experience with my recent booking. I reserved a non-refundable room for two nights, only to arrive and find that Abritel had overbooked the property, despite it being rented for a month. There were no hotels available at the airport or in the city center, leaving me and my 72 old mum stranded. The landlady was kind enough to reach out to Abritel for assistance, but they were utterly unhelpful. They processed a refund. When the landlady asked them to arrange alternative accommodation, they flatly refused, saying it was not their problem. This level of service is completely unacceptable, and I would never recommend using Abritel again. It was the first and last time.