AO Deutschland Reviews 

Rubbish company don't buy from them if you ask me all need closing down

Hi i bought a cooker in december a induction one belling it was damaged i sent it back then i was given a replacement that cooker was not fitted properly by AO fitters a live wire was left out and the cooker stop working at times it tripped my house electrics i was with out a cooker for 3 months on off order food from uber eats which totals amount around £1500 or more i downgraded my cooker to a cheaper one my daughter got finance to get the cooker i contacted AO told them what happend and the offered me £100 which is discusting they listened to all audi recordings and try to blame me i will never use this company again im sending the othet cooker back aswell and buying one else where iv kept my story short but there is more to it

Jordon - from UK/ Manchester - excellent customer service, clear, concise, polite and really helpful! AO great order process and will be using again for my other white goods!

I’m really impressed with the customer service from AO. From the moment I got in touch, the team was friendly, professional, and genuinely eager to help. They listened carefully to my issue, kept me updated throughout, and resolved the problem quickly and efficiently. It was such a smooth experience, and I felt completely looked after from start to finish. Excellent service – I couldn’t be happier!

Do not trust these people with delivery dates. we have waited in all day Friday for them not to contact us and then for us to contact them for them to say it was out off stock!!! And then sorted another washing machine for them to deliver today (Sunday) for them now to send us saying it will be Monday.
2 days we have wasted waiting in for this company for them to let us down! Communication is very poor! And waiting time on the phone is even more of a joke!

My washer drier purchase, installation and aftersales experience has gone from bad to worse. I'm contemplating refunding this thing just to buy it again from someone else. Fortunately the machine works.

In short, don't feel safe when getting an appliance installed, if they damage your property or belongings: "We're limited in what we can offer".

My old washer was damaged and my floor is scratched.

It started with a call to check delivery dates. On the call I decided to proceed with the purchase. I was to the point but the guy on the phone was making lots of chit chat, asking if I've got kids, what I liked about this product, why I was buying it, that lots of people like this one, if I see the vans driving around and that I'll certainly remember them now. Yes. You're right. I will remember them now. And I'll remember this whole experience!
I ended up paying £5 more on the phone than I would doing it online as selecting a day online was from £20 but the guy was seemingly only able to process £25.

It's an optional extra of, I think, £25 to take away your old machine, I didn't select this as I was selling it...

The installation day came around, they were on time, I spoke to the guy and explained about the old washer and I put some protective board down and asked him to leave it there. "Yeah we'll look after your floors mate!" A little while later I notice his colleague loading my old washer into the back of the truck. I dart outside and explain that I'm keeping it and that I'd told his colleague. "Oh I'm so used to taking them away" (Maybe save yourself £25 if you do want yours taking away, they'll do it anyway.) After getting it back off the truck, we find dents, scrapes and missing paint on what was an as-new appliance. My buyer knocked £100 off it.

I got on the phone straight away after they'd left, I was guided to upload photos to an email address. They stayed on the phone while I did this which was good. But during the course of the call it all started to seem a bit like lip service. "We're limited in what we can offer" "a gesture of good will". In what world where you damage my belongings do you offer 'a gesture of 'good will''!? If I'd damaged someone's property I'd be apologising profusely and I'd make damn sure it was all smoothed over and probably in a better condition than I left when it was all done.

This continued the following week, I took the washer to the buyers house plugged and plumed it in, fortunately it still worked. I had no digital proof of prior agreement of the price and so they only had my word to go on. They refunded half of the installation which was ~£50.

Just now I've noticed multiple long scratches in my kitchen floor and one scratch so deep its gone through the top layer of the lino. I'll be picking this up with AO again tomorrow when they're open.

Never had issues with ao pleasure being a signed up customer

Terrible Customer Service! Living in a block of flats I always speak with customer services to ensure delivery will be possible. Re-assured multiple times it would not be an issue and now they are refusing delivery, refusing to install and refusing to take my old machine away. The delivery team were incredibly rude and unhelpful.

I wish I had never used this company.

I got an iPhone on Ao- Finance plan. All was good at the start payed the 1st 2 months on time. Little did i know “NewDay” had been putting that my account was in arrears and i had to pay more and was adding interest every week. I then contacted a member of AO to be told I couldn’t send the phone back (They had no reason not too!), the phone is still as new and still said no. I them offered to pay a fee to have it sent back, then got told theres nothing they can do so its a no. Currently still trying to send the phone back and getting absolutely no where with them. I 100% wouldn’t recommend this to anyone.

Ordered a washing machine and paid for a delivery slot between 12 and 5, my partner took time off work to be home for 11.45 to find that AO had left a voicemail at 10.30 saying that they had tried to deliver and no one was in.
Of course no one was in because they were supposed to deliver after 12.
Initially they tried to blame us for missing the delivery. I was told the next time they could deliver was 6 days later, yet if I went on their site and tried ordering again it was still offering next day delivery.
The only slight positive was that the member of staff I dealt with on the phone was very sympathetic and professional, and processed my refund without any fuss.
I ordered a machine from Currys which was delivered within the booked time slot,wish I had gone to them first.
I won't be using AO again

Don’t buy from this company!! They will bully you when things go wrong?!! I had a freezer delivered by AO. These cowboys sent a technician who didn’t know how to fit an integrated freezer. Ultimately the cowboys were rude disrespectful towards my family and could not fit a simple integrated freezer . Eventually they damaged my property and reluctantly accepted legal liability. They are now refusing to meet costs of the repairs, an estimate provided by an independent trader, which they had requested initially. They are treating me like a beggar and are only prepared to pay half of the costs. AO uk has become a bully and are now blackmailing me that they will not pay for the repairs unless i accept their half offer. They want me to contact Retail RDR who are funded by AO and are corrupt… just look at their reviews as they only side up with their paymaster!!dr

Great service.
Good price.
Friendly and accommodating delivery guy.

unreliable unapologetic unprofessional people

no one delivered.. called 4 times and 4 times was told I am next

lost money as gas engineer booked to install

at no point anyone apologised for the none show I had to request the apology

they wouldn't offer next day delivery

very very unhelpful customer service and logistic manager

Dyson12 slim , I did not say that I used it and was not satisfied. This product is broken. not working. incorrect. Broken product. I do not want to return it. Why do you want me to pay £80 for a defective product? I used 1 time. And not good working. my washing machine and dishwasher are now turned on and both are damaged and scratched. I hope they are working. I regret so much that I bought from you.

Just spoke with Harry at AO. What a lovely guy. Super helpful and extremely polite. One of my items is out of stock but I have been totally reassured by Harry that he will call be back and if the new stock has not arrived he will look for alternatives for me. 5 stars from me.

Appalling service. What has happened to this company? Used to be market leading for service. Order booked and paid for next day delivery. Called at the end of the day and told delivery van broken down - next available date 7 days time!!!

Quote from website: "You can't always get what you want. With us you can, at least as far as your delivery date is concerned." (German translation)

Reality: A text message at 9:15 pm the day before states that the delivery will be on the next day between 1 pm and 5 pm. On the next day, an email arrives at 9:30 am that states, without explanation, that the delivery will be 3 days later.

The old unit is defrosted. There is no call, no explanation, I stopped trying to reach the hotline after 20 min on-hold music. I am aware that deadlines can sometimes not be met. But that turned out between 9:15 pm and 9:30 am, and no one sees the need for a call or some kind of explanation?

Das war Top alles funktioniert segr gut! Danke AO

Super delivery time