Anker Reviews 

I paid £500 for a brand-new, boxed Anker Nebula projector that I purchased second-hand from someone who had received it as a gift. The projector was unused, complete with its original packaging, stickers and serial number.

Less than a year later, the battery has swollen and the projector becomes extremely hot and shuts itself down after around 30 minutes. This is not only affecting my business, but also raises serious safety concerns.

Anker refused warranty support because I don't have the original purchase receipt. I accepted this and offered to pay for the repair myself. However, I was then told that Anker has no authorised repair centre or paid repair service available in my region.

So, even though I am willing to pay to have their product safely repaired, they cannot provide a solution.

I have also found numerous reports from other customers regarding battery, overheating and shutdown problems with Nebula projectors.

Very disappointing experience. I would never buy Anker/Nebula again and cannot recommend the brand based on my experience.

We’ve been using Anker products for years and have quite a few of their chargers, power banks and other accessories. We’ve always been very happy with them, especially the 140W charger — we actually have five of those in different locations and they’ve been brilliant.

Recently, though, we had one product fail, and that’s where Anker really impressed us. Their customer service was excellent from start to finish — quick, helpful and completely hassle-free.

It’s easy to recommend a company when everything works, but how they deal with a problem is often the real test. Anker handled it perfectly, so for us it’s an easy five stars.

Anker, with its flashy new image, likes to present itself as a high end manufacturer akin to a first-party camera brand or an established electronics brand like Sony. The truth is that they still operate, in terms of customer service at least, like a grabby, Amazon-aligned, budget wholesaler. They use the customer as quality control and wrap up basic consumer rights as gestures of good will when they have knowingly shipped sub-par and faulty devices.

I was highly reliant on a brand new Anker device for an extended work trip. I chose Anker over cheaper brands as I didn't have the time or margins to deal with an underperforming device. I was totally wrong in this judgement.

Anker themselves, (after finally being escalated to a manager and enduring weeks of exchange with AI regurgitated and informed responses) told me that this model can lose up to 15% of its capacity overnight if Bluetooth and the screensaver are left on, as they are set to by default. They advised me to plug in both USB-C sockets for true fast charging but this would require a much more cumbersome travelling set-up of two adapters, two wall chargers and two cables alongside the device itself. The capacity of the device is the same stated mAh as a 6 year old Inui powerbank I kept for emergency yet the same phone, charged from zero and on airplane mode drained the Inui to 84% and the Anker to 72%. I was using the powerbank for almost its exact advertised use case but have been left with an awareness that it is totally unfit in this regard and in practice it is effectively being missold. The device I was sent is gimmick-laden, underwhelming and clearly faulty (unless Anker is lying about the capacity of all these devices). This has huge ramifications for my workflow, charging it slowed me down and using it often left my devices depleted to the point where I was anxious to use them. Anker had zero recognition of this and I had to repeat my situation in every email exchange.

In a professional setting I would avoid Anker like the plague. For personal use I would remain extremely vigilant as Anker clearly ships inconsistent and misrepresented products at times.

How Anker has anything less than five stars is genuinely beyond me. They provide the best customer service I have ever experienced.
I originally purchased my Soundcore Q30 headphones in 2023. They are fantastic headphones in terms of sound quality, comfort and value. When they developed a fault, Anker replaced them for me. When the replacement later developed a problem, they replaced them again. On both occasions, their support was prompt, polite and exceptionally helpful.
More recently, I experienced the same charging issue again. By this point, it had been around three years since my original purchase, so I fully appreciated that I was outside the original warranty period. Nevertheless, Anker listened, reviewed the complete history and worked with me to find a fair solution. They offered a generous discount towards a new pair and ultimately processed a further 15% refund on headphones that were already reduced in the Amazon sale. They also confirmed that my new pair has its own full 18 month warranty.
What impressed me most was the way I was treated throughout. Every message was warm, courteous, engaging and genuinely human. Eavan took ownership of my case, explained everything clearly and made me feel like a valued customer rather than another ticket number. When I had been away on holiday and had not yet responded, the team even followed up to make sure I had received their offer and still had the support I needed.
The new headphones are every bit as comfortable and fantastic sounding as my previous pairs, and I am delighted with them.
Companies reveal their true character when something goes wrong. Anker did not simply respond to a complaint. They listened, took responsibility, followed through and protected the relationship they had built with a loyal customer. This is customer service at its absolute best, and Anker has earned my trust and loyalty for years to come. An emphatic five stars.

I wouldn't even think of purchasing Robot Vacuum or other items which Eufy produce from another Brand.. The After service given by Anker support and I dealt with Erela who assisted with issue with my Robot Vacuum which was out of warranty but they still arranged free after service and fixed the issue.. Was kept informed throughout the progress of the repair and cause of the issue. Fixed within 10 days and working like a charm!!

Amazing service, after service and I am awaiting to purchase one of their Robovacuum later on the year.. Perfect service!!

Getting an email that the powerbank I purchased about a year prior got recalled caused so much pain in the *ss. The nearest disposal centre is 2 hours away. No powerbanks of equivalent volume and price were available so I had to go for one way more expensive. In the end I got yet another powerbank from another company. Overall this was an expensive experience.

Quick delivery, solid product. It’s a bit heavy, but good at charging, and I can see what is charging, and at what level.
Of course, the receptacle it’s plugged into is not easily visible, but if I stretch a little…

It works! I have no complaints. Thank you.

I should start by saying I am a huge fan of Anker products and have bought several different things from them over the years. However, my latest order has gone completely awry.

They are trying to tell me an item has been delivered to me. I am at home 7 days a week and nothing has been delivered. First of all they told me that a screenshot I sent them, which shows the item as having been delivered to Milton Keynes, actually showed it has having been delivered to my address. When I pointed this out to them for a second time, they sent me a new proof of delivery which shows the item as having been delivered to somewhere 30 mins drive away from me. All it would have taken was for Anker to have checked the address on the delivery note before sending this "proof" of delivery to me. But no, here I am again pointing out to them that they have missed a basic detail.

I'm left with being told to report the matter to the police. What a joke. Wont be ordering again from them. Really disappointed.

The best charger I've bought so far fast and reliable

The cable does not fit

Sent quickly and works well.

brilliant product - prompt delivery

Further purchase for different product, good quality at a competitive price

I've purchased numerous products- plugs, earbuds, power banks, chargers, and they've all been great.

I had an issue with my 25,000 mAh powerbank, and Anker walked me through troubleshooting steps. Ultimately, it needs replacing, I explained I use it daily, and so they agreed to ship me a replacement BEFORE I even send back my one, allowing me to verify that I'm happy with the replacement, and they are covering returns for me too. So I won't be left without a powerbank.

They also respond within 2 days, with thorough responses.

Only slight issue I'd say is their provided returns address not being recognised by Royal Mail, so when trying to return a package, it's been delayed/stuck.

Overall a positive experience with Anker!

Great charging cables and charger plug. Feels good quality. Highly recommend

Anker products are absolutely fantastic. I have bought several items. I recently took on an offer of a mystery package for 49.99 which was claimed to have a value of upto 269.99. I was sent a portable power bank. The product itself is decent. The RRP of this is 79.99. Nowhere near the 269.99 which is misleading. If you shop around you can actually find the power bank for 59.99 maybe cheaper. So basically saving nothing. I think this marketing stunt is very misleading.

Excellent choice

Excellent product. Easy to order. Quick delivery. As described on website.