aMoonlark Reviews 

Reply from aMoonlark

Jul 6, 2026

Dear Bond,

We are sorry that your experience did not meet your expectations.

We would like to clarify the sequence of events regarding your order. The remaining item in your order was still being prepared for shipment when a payment dispute was opened through PayPal. Once a payment dispute is initiated, the transaction enters the official dispute resolution process, and according to payment platform regulations, we must suspend further shipment of the disputed order until the case is resolved.

After the dispute was opened, we accepted the refund through PayPal, and the payment was returned accordingly. As the order had already been refunded, the remaining item was no longer eligible for shipment.

We understand that this resulted in your outfit being incomplete, and we sincerely regret the inconvenience. However, the shipment was stopped because the order had entered the official payment dispute process, not because we intended to withhold your order.

We always respect our customers' rights to seek assistance through their payment provider, and we cooperate fully with the dispute resolution process. We simply wish to clarify the facts so that other customers understand why the remaining item was not shipped after the refund was approved.

Best regards.

Reply from aMoonlark

Jul 4, 2026

Dear Goddess,

We are sincerely sorry to read about your experience and understand your frustration regarding the extended delay with your order.

We would like to apologize for the inconvenience this situation has caused. Delays of this length are certainly not the experience we aim to provide, and we fully understand why you feel disappointed.

However, we would also like to clarify that our intention has never been to ignore your order or avoid assisting you. Our customer service team has continued to respond based on the latest information available and remains committed to helping customers resolve outstanding orders through our official support channels.

Because we are unable to verify the specific details of your order from this review alone, we kindly ask that you contact our official after-sales support with your order number or the email address used to place the order. Once we have the correct information, we will investigate your case thoroughly and work toward an appropriate solution.

We respectfully disagree with the suggestion that our company has no intention of fulfilling customer orders. We are a legitimate business and remain committed to assisting every customer whose order requires further attention.

We sincerely regret that your experience has led to this level of dissatisfaction and appreciate the opportunity to review your case through our official support channels.

Best regards.

Reply from aMoonlark

Jul 2, 2026

Dear Yasemin,

We are sorry to hear about your concerns and understand your frustration regarding the cancellation request.

After reviewing your message and order details, we would like to clarify that both orders were already in the fulfillment preparation stage at the time your cancellation request was received. Once an order enters the processing and warehouse allocation phase, it is no longer possible to cancel it, as outlined in our store policy.

We understand that your request was made shortly after purchase, and we do empathize with your situation, especially considering changes in personal circumstances or customs regulations. However, order processing is handled automatically and immediately after payment confirmation, which means preparation for shipment may begin within a short time frame.

We would also like to respectfully clarify that all orders are processed in accordance with applicable operational procedures and consumer protection standards. While we fully respect your right to request cancellation, we are required to follow the fulfillment stage rules consistently for all customers to ensure fairness and logistics accuracy.

We are sorry that this experience did not meet your expectations. Our customer service team remains available to assist you further once your order is shipped, including any after-sales support in accordance with our return policy.

We appreciate your understanding.

Best regards.

Reply from aMoonlark

Jul 1, 2026

Dear Joan,

We are sorry to hear about your frustration and understand how disappointing it can be when an order does not arrive within the expected timeframe, especially when it is needed for an important event such as a wedding.

However, we would like to clarify that your order is still currently within the normal processing procedure and has not been ignored or abandoned. Our team is actively handling your order and following up on the progress.

If you have any questions or need further assistance, please contact our official customer service team directly:

Email: contact@amoonlark.com
Toll-Free Call: +1 (888) 5339077
Monday to Friday, 10:00 AM – 7:00 PM EDT

Our team will be happy to review your case and provide assistance.

We respect every customer’s right to share their experience, but we also believe that the best way to resolve any issue is through direct communication and verification of the actual order details. Public accusations do not help speed up the resolution process.

We remain committed to assisting you and resolving your concerns properly.

Best regards.

Reply from aMoonlark

Jun 29, 2026

Dear Clair,

We are sorry to hear that you are dissatisfied with your experience and understand your frustration regarding the return and refund process.

After reviewing your comment, we would like to clarify that our company operates internationally and serves customers across multiple regions. While our customer service team may not be physically located in every country we ship to, we operate through a centralized online support system to assist customers worldwide.

In order to properly investigate what happened with your return, we would need your order details so that our team can check the return tracking, warehouse receipt status, and refund eligibility under our policy.

We also kindly encourage customers to always contact our official customer service channels so that we can assist directly and ensure cases are properly tracked and resolved.

We regret the inconvenience caused and appreciate your patience while we look into this matter further.

Best regards.

Reply from aMoonlark

Jun 28, 2026

Dear Amber,

We are sorry to hear about your frustration and understand your concern regarding the timing of your order and your upcoming travel plans.

After reviewing your case, we would like to clarify that your order is currently still in the processing stage within our warehouse system. It has not been cancelled or overlooked, and our team continues to work on preparing it for dispatch.

We understand your request for a refund and your concern about not receiving the item while you are away. However, as the order has already entered the processing phase, it is no longer eligible for cancellation or refund at this stage according to our store policy.

Regarding your request to stop delivery, once an order is in the logistics preparation process, it is handled directly by the shipping carrier, and we are unable to fully guarantee interception of the package in transit. We recommend ensuring someone is available to receive the parcel if delivery occurs during your absence.

We are sorry that this situation has caused you stress. However, we respectfully clarify that the order is active and in progress, and there is no indication that it is lost or ignored. Our customer service team remains available to support you and provide updates on the shipment progress.

We appreciate your understanding and remain committed to completing your order as soon as possible.

Best regards.

Reply from aMoonlark

Jun 26, 2026

Dear VS,

We are sorry to hear about your concerns and understand that waiting for an update on an order—especially when it is needed for an upcoming vacation—can be stressful.

However, we would like to clarify that we are currently unable to verify your order based on the information provided in your review. We kindly ask that you provide your order number or the email address used when placing the order so that we can investigate your case and provide you with an accurate update.

We would also like to respectfully clarify that aMoonlark is a legitimate business serving customers worldwide. We take every order seriously and are committed to assisting our customers throughout the purchasing process.

If you have not yet received a response to your inquiry, we sincerely apologize for the inconvenience. Occasionally, response times may be longer due to a high volume of requests, but every inquiry is reviewed and answered as quickly as possible.

Before concluding that your order is a scam, we encourage you to allow us the opportunity to verify your order details and investigate the current status. Once we receive your order information, we will be happy to review your case and provide further assistance.

We look forward to resolving this matter for you.

Best regards.

Reply from aMoonlark

Jun 24, 2026

Dear Caroline,

We are sorry to hear about your dissatisfaction and understand your frustration regarding the waiting time for your order.

After reviewing your case, we would like to clarify that your order is not lost or unprocessed. It is currently still in the fulfillment stage and being handled by our warehouse team. We acknowledge that the delay has exceeded the expected timeframe, and we sincerely apologize for the inconvenience this has caused.

However, we must respectfully clarify that your statement suggesting the order has not been shipped at all or that it has been ignored does not reflect the actual status. The order has already entered the processing stage, which is why it cannot be canceled or refunded at this point under our operational policy.

We understand that waiting for a long period without a final delivery date can be very frustrating, especially when the purchase was intended for a specific occasion. Our team has already escalated your order for priority handling in order to ensure it is completed as soon as possible.

We also want to assure you that our customer service has been actively responding to your inquiries and providing updates based on the latest warehouse information available. While we understand that these updates may not always meet your expectations, they reflect the current progress of your order.

We regret that your experience has led you to consider the situation a “scam,” but we would like to emphasize that your order remains active and in process, and we are continuing to work toward its completion.

Thank you for your patience and understanding.

Best regards.

Reply from aMoonlark

Jun 17, 2026

Dear Lamiela,

We are truly sorry to read about your disappointment and understand how stressful this situation must have been, especially considering that the dress was intended for your daughter's prom, an important and memorable occasion.

After reviewing the circumstances you described, we would like to clarify a few important points. The Express Shipping option applies to the shipping service itself, while order preparation and fulfillment may still require additional processing time depending on the specific style, inventory status, quality control procedures, and production requirements. We understand that, based on the information available at the time of purchase, you expected the order to arrive before the event, and we sincerely regret that the timing did not meet your expectations.

We can also confirm that our customer service team received your requests and that your order was escalated for priority handling shortly after you contacted us. The numerous email exchanges were not intended to delay or avoid responsibility, but rather reflected our team's ongoing efforts to obtain updates and accelerate the processing of your order.

Regarding your refund request, we understand your frustration. However, at the time of your inquiry, the order had already entered an active processing stage. This is why our representatives continued to discuss the status of the order rather than immediately approving cancellation. We recognize that this outcome was disappointing, particularly given the approaching event date.

We are especially sorry that you felt ignored or unsupported during your communications with our team. While our representatives strive to remain professional and courteous in every interaction, we regret that our responses left you feeling that your concerns were not being adequately addressed.

We fully understand why you ultimately decided to purchase an alternative dress elsewhere to ensure your daughter would have an outfit for her prom. As parents and family members ourselves, we appreciate the importance of such occasions and sincerely regret any additional stress this situation may have caused.

Your feedback has been noted and will be shared with the relevant departments as we continue working to improve communication, processing transparency, and customer expectations regarding fulfillment timelines.

We apologize again for your experience and thank you for taking the time to share your concerns.

Best regards.

Reply from aMoonlark

Jun 13, 2026

Dear Catherine,

We are sorry to hear that you were disappointed with your purchase and regret that your experience did not meet your expectations.

After reviewing the case, we would like to clarify that the item received was consistent with the product offered for sale. We understand that fit and sizing can vary based on individual body shape, personal expectations, and how measurements are taken. For this reason, detailed sizing information is provided on our product pages to assist customers before placing an order.

We also understand your concerns regarding the shipping timeframe. We sincerely apologize for the delay and appreciate your patience while your order was being delivered.

Regarding your return request, our customer service team reviewed the information provided in accordance with our return and refund policy. While we understand that you disagree with the outcome, the decision was made based on the available measurements and the applicable policy guidelines.

We are genuinely sorry that the garment did not meet your expectations. Customer satisfaction is important to us, and although we may not always be able to provide the resolution a customer hopes for, we strive to handle every case fairly and consistently.

Thank you for sharing your feedback.

Best regards.

Reply from aMoonlark

Updated May 31, 2026

Dear Andrea,

We are sorry to read your review and regret that you were not satisfied with your purchase.

However, based on the information provided, we are currently unable to verify your order or understand the specific issue you experienced. We kindly ask that you provide your order number and purchase email address so that we can investigate your case properly.

We would also like to clarify that all refund and return requests are handled according to our official return policy and are reviewed individually based on the circumstances of each order. Decisions are not made arbitrarily, and our customer service team follows the established procedures published on our website.

We fully respect every customer's right to share their experience. However, broad statements about our products and services without providing any order information make it impossible for us to verify the facts or assist in resolving the matter.

If there is a genuine issue with your order, we encourage you to contact us with the relevant details. We will be happy to review your case and provide assistance accordingly.

Best regards.

Reply from aMoonlark

May 31, 2026

Dear Julie,

We are sorry to hear that you are dissatisfied with your experience, and we understand that waiting for an order can be frustrating.

However, after reviewing your case, we would like to clarify that your order was arranged in two separate shipments. According to the available records, one of the parcels has already been successfully delivered and signed for. The remaining item is being handled separately due to shipping and inventory arrangements.

We would also like to clarify that our customer service team has continued to communicate with you throughout the process and has responded to your emails in an effort to provide updates and assistance. While we understand that the progress may not have met your expectations, it is not accurate to suggest that no action has been taken or that your inquiries have been ignored.

We sincerely apologize for the delay affecting the remaining portion of your order. Our team remains committed to following up on the outstanding shipment and providing support until the matter is resolved.

We appreciate your patience and thank you for giving us the opportunity to clarify the situation.

Best regards.

Reply from aMoonlark

May 23, 2026

Dear Salma,

We fully respect your right to share your opinion and understand your frustration regarding the long delay of your order. We sincerely regret that this experience has caused such disappointment and loss of trust.

However, we would also like to clarify that our team has not ignored your case. We have continued responding to your messages, explaining the order situation, and actively attempting to provide assistance and possible solutions throughout the process.

The goodwill compensation proposal previously mentioned was never intended to replace the value of your order or deny your concerns. It was offered as an additional gesture in consideration of the inconvenience caused by the delay while we continued working on the case. We understand that this proposal did not meet your expectations, and we respect your decision not to accept it.

At the same time, we respectfully ask that terms such as “fraud,” “stealing,” or “scam website” be used carefully. While the delay is clearly unacceptable from your perspective and we fully acknowledge your dissatisfaction, our support team has remained in communication with you and has continued attempting to resolve the matter rather than ignoring it.

We genuinely regret that this order experience did not reflect the level of service we aim to provide. Your feedback has been noted seriously, and we remain willing to continue assisting you through the official customer support channels to work toward a resolution.

Best regards.

Reply from aMoonlark

May 18, 2026

Dear Shelly,

We sincerely apologize for the frustration and disappointment caused by the delay of your order. We completely understand your concerns, especially after waiting several weeks without dispatch confirmation, and we regret that this experience has negatively affected your confidence in our service.

After reviewing the situation, we would like to clarify that your order, placed on April 10th, has already entered the processing and fulfillment stage within our logistics system. During this stage, orders go through inventory allocation, preparation, quality inspection, and shipping arrangement procedures before dispatch can be finalized and tracking information becomes available.

We understand that from a customer perspective, it can be difficult to understand why an order that has not yet physically shipped may still be restricted from cancellation. However, once an order enters active warehouse processing, parts of the workflow become operationally locked within the fulfillment system, which can temporarily limit modification or cancellation options. This policy exists because inventory, packaging preparation, and logistics scheduling may already be underway internally, even before a carrier scan is generated.

Our customer support team has continued responding based on the latest information available from the warehouse and logistics department, and we understand how frustrating it can be to receive limited updates while waiting for shipment progress.

Your feedback is valuable and highlights areas where we still need to improve, particularly regarding processing transparency and delivery communication.

Please rest assured that your order is still under active handling, and our fulfillment team is continuing to prioritize and expedite the shipment process as quickly as possible.

We sincerely appreciate your patience and understanding while we work to complete your order.

Best regards.

Reply from aMoonlark

May 14, 2026

Dear Justin,

We are sorry that you remain dissatisfied with your experience, however we would like to clarify several important facts regarding your order and the current situation.

Upon review, it was found that you initiated a payment dispute, which we have cooperated with and processed according to procedure. This resulted in the order's shipping process being internally intercepted and suspended. Therefore, the order was not subsequently shipped.

For this reason, statements claiming that we intended to “keep the money” or “scam” you are not accurate and do not reflect the actual handling of the case. Once a payment dispute is initiated, the case enters a formal resolution process through the payment institution, and our team must follow the related procedures accordingly.

We also want to clarify that the responses provided by customer service were genuine status updates based on the information available from the warehouse and fulfillment process at that time. “Processing” refers to internal preparation, allocation, and order management procedures before dispatch. Unfortunately, due to operational and logistics circumstances, delays may occasionally occur longer than expected, and we understand this caused frustration.

However, it is important to state clearly that your case was not ignored, abandoned, or handled fraudulently. The refund process was already addressed through the official payment channel, and the shipment workflow was stopped as a result of that dispute.

We fully understand your disappointment after waiting for the dress and sincerely regret that the experience did not meet your expectations. At the same time, we respectfully ask that public accusations such as “SCAM” be based on the complete outcome of the case and the actual resolution already provided.

Best regards.

Reply from aMoonlark

May 11, 2026

Dear Steven,

We are confused by your review, as the payment dispute you opened has already been accepted and refunded accordingly.

According to the records, the refund process has been completed through your payment provider after the dispute case was approved. Under these circumstances, we would like to understand what specific issue remains unresolved.

However, stating that we “refused refunds” is not consistent with the actual resolution of your case, since the refund has already been processed in your favor.

Our support team has continued cooperating throughout the dispute process and responded according to the platform and payment provider procedures. We respectfully ask customers to provide fair and accurate feedback based on the final outcome of the case.

If there is still any unresolved concern regarding your refund or order status, you are welcome to contact us directly through our official support channels for clarification.

Best regards.

Reply from aMoonlark

May 8, 2026

Dear Carla,

We sincerely apologize for the inconvenience and disappointment caused by the delay of your order. We completely understand how frustrating this situation must be, especially since the item was intended for an important event and the timing no longer met your expectations.

After reviewing your case, we can confirm that your order is still actively being processed and expedited by our logistics team. Due to recent high order volume and shipping delays affecting international fulfillment operations, some orders are unfortunately taking longer than expected before dispatch and tracking updates become available.

We understand your concern regarding the cancellation request. Once an order enters the warehouse preparation and allocation stage, the system may temporarily restrict cancellation because the order has already entered processing procedures. We recognize that this can be frustrating, particularly when the shipment has not yet been updated, and we sincerely apologize for the inconvenience this has caused.

Please rest assured that your case remains under priority review, and our support team will continue providing updates regarding shipment progress and available solutions. We truly appreciate your patience and understanding while we work to resolve this matter.

Best regards.

Reply from aMoonlark

May 8, 2026

Dear Lucia,

We sincerely apologize for the inconvenience and frustration caused by the delay of your order. We completely understand your disappointment, especially after selecting express shipping and waiting longer than expected for your dresses.

After checking the situation, we would like to clarify that some dress styles, especially special or high-demand designs, may require additional preparation and processing time before shipment. In certain cases, tailoring, stock allocation, quality inspection, or logistics scheduling can extend the processing period beyond the standard timeframe, even for express shipping orders. Express shipping applies to the transportation method once the parcel is dispatched, but processing time may still vary depending on the product type.

If our previous communication did not provide enough clarity or reassurance. Please rest assured that your order has not been ignored, and our team is currently prioritizing and expediting the processing of your package.

Your case is currently under urgent follow-up, and our support team will continue assisting you with updates regarding shipment progress and available solutions. We truly appreciate your patience and understanding during this process.

Best regards.

Reply from aMoonlark

May 8, 2026

Dear Bruno,

We are concerned by your comment describing our company as a “scam,” as we are currently unable to find any specific order details or service issue connected to your review.

If you are a real customer, we kindly ask you to provide your order number and contact our support team so we can verify your case and offer assistance accordingly. Without any order information or explanation of the issue, it is difficult for us to investigate or understand the reason behind such a serious accusation.

We take both customer satisfaction and our company reputation very seriously. We fully respect genuine feedback and criticism, but we also hope reviews are based on actual purchasing experiences and factual information.

However, posting harmful accusations without verifiable details may mislead other customers and does not help resolve any potential issue.

Please contact our support team with your order information so we can further verify and assist you.

Best regards.

Reply from aMoonlark

May 11, 2026

Dear Tuğba,

We are sorry to hear about your dissatisfaction and understand your frustration regarding the customs situation in your country.

After reviewing your order status, we would like to clarify that the package is still in normal international transit and has successfully arrived at the customs stage of the destination country. According to the tracking information provided, the shipment has not been lost or abandoned, and we have continuously cooperated with you throughout the delivery process.

However, because the package has already been shipped internationally and remains in transit, the order currently does not qualify as “undelivered” or “lost.”

We have remained responsive and actively assisted you by providing tracking updates and shipment information during the process.

Tracking reference: VR887792143YP

We appreciate your understanding regarding international shipping procedures and customs regulations, which are outside the seller’s direct control.

Best regards.