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Whether you're planning a road trip in Canada or a camping holiday in Australia, we make your campervan trip easy and safe. With over 150 partners in more than 20 countries, you'll find the right choice for you – from compact campervans to luxury motorhomes. Our platform always shows the best available price, as discounts and special offers are automatically taken into account. You can flexibly book extras such as insurance, bike racks, or camping accessories. We rely on premium protection for carefree travel. Our online magazine inspires with travel routes, campsite tips, and exciting travel reports. And if you still have questions, our customer service is always available by phone. This will make your next motorhome adventure an unforgettable experience.
Nebendahlstraße 16, 22041, Hamburg, Germany
4.7
135 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good customer service, cheapest price out from all, easy system.
Reply from CU Camper
Dear Customer,
we are glad to hear you were satisfied with our customer service and the booking system!
Kind regards,
Your CU | Camper Team
I booked a campervan through CU Camper for our trip to Iceland, with pickup from Hertz at Keflavík Airport. What was supposed to be a seamless trip turned into an absolute nightmare due to CU Camper’s complete failure to transmit our booking details to Hertz.
When we arrived, Hertz had no record of our arrival time, the vehicle was not ready, and none of our prepaid extras (camping table, bed linen) were provided. Most critically, our prepaid Unlimited Zero-Excess Insurance was completely missing from the rental contract. Hertz informed us on-site that we were driving with standard base coverage and fully liable for out-of-pocket damages.
To make matters worse:
Zero Real-Time Support: Leaving urgent messages for customer support in a foreign country went completely unanswered for over 24 hours while we were stranded at the airport and on the road.
Unreasonable "Solutions": When CU Camper finally responded, they simply refunded the canceled insurance fee and told us to buy local protection from Hertz. However, Hertz required a physical vehicle inspection before adding retroactive insurance—demanding we drive all the way back to Keflavík Airport while we were already 450 km away in Húsavík!
CU Camper’s failure to transmit our reservation left us driving across remote parts of Iceland without the zero-excess protection we paid for in advance.
Do not trust this company if you need reliable service or emergency support during an active trip. If anything goes wrong between CU Camper and the local rental supplier, you will be left to deal with the mess entirely on your own.
Reply from CU Camper
Dear Customer,
Thank you for your detailed feedback. We are sincerely sorry to hear how frustrating the start of your trip to Iceland turned out.
Your criticism is fully justified. In your case, a transmission error occurred in the communication interface between us and Hertz. As a result, your booking details, prepaid extras, and insurance coverage were not transferred to the Keflavík station in time.
The delay in responding to your overnight messages was due to our team needing to consult directly with the local station first to investigate the issue.
We realize that asking you to repurchase insurance locally wasn't a practical solution for your circumstances, and we sincerely apologize for the frustration this caused. We have issued a complete refund for both your insurance premium and all booked extras on 13 August.
We apologize unreservedly for the inconvenience caused. Please be assured that this was an isolated incident, and it in no way reflects our standards for a smooth, reliable travel experience.
Best regards,
The CU Camper Team
CU Camper offers a clean and easy-to-use app, and the booking process was straightforward. Some information is a bit hidden, but overall the platform works fine.
However, when things went wrong with our rental RV — and a lot went wrong — CU Camper was nowhere to be found. As a booking agent, they take their margin but offer no real support when you need them most. All issues were redirected to the rental company, leaving us to fight our own battles from thousands of miles away.
If everything goes smoothly, CU Camper does the job. But if you run into problems, don’t expect them to go to bat for you.
Book through them if you must — but go in with realistic expectations.
Reply from CU Camper
Dear Customer,
Thank you for your feedback!
We are very sorry to hear that you experienced issues with your camper during your trip. We completely understand how frustrating that must be during a well-deserved vacation.
As a booking agency, we arrange the vehicle rentals and provide you with all the important documents and information. However, since we are not on-site ourselves, we point out in our travel documents and on our website that in the event of problems or vehicle breakdowns, the direct rental company or their roadside assistance must always be contacted first, as only they can provide direct and quick assistance.
For absolutely urgent and serious emergencies, we do offer support through the channels specified in our documents (such as our emergency email address), but we point out that prior coordination with the rental company on-site is necessary.
We take your criticism very seriously regarding the perceived lack of support and will review internally how we can communicate this process even more clearly to our customers.
We hope that despite the inconveniences, you were still able to enjoy some beautiful moments on your trip.
Best regards,
Your CU | Camper Team
Overall, it was a nice and straightforward booking process. Adding additional equipment was a breeze, and I received a clear and concise payment overview
Reply from CU Camper
Hello Mrs. Rohde,
Thank you very much for your positive review!
We are delighted that you are so satisfied with our booking process.
Best regards,
Your CU | Camper Team
Reply from CU Camper
Dear Mr. Dalskov,
Thank you very much for your positive review!
We are very pleased that you are satisfied with our booking process.
Best regards
Your CU | Camper Team
The prices of campers are considerably cheaper than in Australia. Questions asked via email are answered quickly and correctly. We have made a rebooking. That process also went very smoothly. Great company to do business with. We would choose CU campers again for our next trip if we want to rent a camper.
Reply from CU Camper
Dear customer,
Thank you very much for your positive review!
We are very pleased that you are satisfied with our service and that you would choose us again for your next camper trip.
Best regards
Your CU | Camper Team
Smaller motorhome than booked ... faulty gps ... motorised bed not working.
The fewsdback from them was these issues weren't major issues. We can't gove you a refund.
When i pay for something i pretend what i paid for and everything in good working order.
Reply from CU Camper
Dear Customer,
Thank you very much for your feedback!
We are very sorry that the motorhome you hired did not meet your expectations.
Unfortunately, sometimes it happens that the motorhome originally booked has to be replaced at short notice with another vehicle.
However, we will be happy to take your feedback into account in our next discussion with the rental company.
Kind regards,
Your team at CU | Camper
Staff were very helpfull in ensuring that the booking was secured and assisted with all questions.
The whole process was simple and once the booking was finalised the staff followed up to ensure that all details were covered
Reply from CU Camper
Dear Mrs. Frances Griffin,
Thank you very much for your positive review!
We are very pleased that you are satisfied with our booking process and our service.
Best regards
Your CU | Camper Team
very fast booking, a good selection of RV‘s and good prices
Reply from CU Camper
Dear Mr. Reidenbach,
Thank you very much for your positive review!
We are very pleased that you are satisfied with our booking process and our camper offer.
Best regards
Your CU | Camper Team
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