Craftelier Reviews 

Awful. Please don't order from them. Still waiting for them to check on an order I placed on 27 June. Awful customer service; 3 emails and all I've got back is "we'll check with delivery provider and get back to you, have a great day"! That was 3 days ago. Do not recommend them.

Great company and communication and customer service is 5*.
No need to hesitate when ordering from craftelier. Product, packing, deliver was perfect.

After 4 Days of ordering I had to send at least two emails before I get an answer that the item was not in stock unfortunately that's kind of strange because on the website it's clearly say the item is in stock which doesn't make any sense when I email the company they say my order is not complete and they need to get it in restock that's quite annoying. Will never buy her again

Highly recommend! Quality product, great communication over the phone, well packaged, it arrived on time, what more could you ask.

This company had exactly what I was looking for in craft supplies. Communication was good and the packaging secure. I would certainly use them again.

An outright nucience ! I don`t know how they got my eMail address but I now get spammed by them incessantly.

Really good company to deal with, I placed an order with them and I was kept informed of it's progress, the staff answered my emails by return, I am very impressed with the customer service and I will certainly be ordering again

I want to order from, Craftelier, however, I have sent numerous emails using their contact form, and also by the '?' contact form that appears on the, Craftelier homepage and I got no reply

I also emailed direct to their email address, but have never received a reply

Very Strange

So much for the video showing their employees at their desks in front of Pcs, but they dont check Customer emails?

If the email address does not work, or they changed email address, without updating the new email address on their website, then you would think that Craftelier would have noticed by now that they are not receiving any Customer queries

I dont see any replies to Customers' reviews on here either

Strange

Disappointing

I was exited to see the prints and they really lived up to my epectations . So beautifull

Each item is very well described, so you can actually see what you are paying for. Also, the prices are really good!

I highly recommend.

Super-duper!
Ordered some items from Craftelier Hartem on Sunday, and my parcel arrived on Tuesday. They have a great customer service!
Many thanks,
MC

Parcel won’t deliver and Craftelier won’t refund. Ordered on 19 Jan and everything was on track. Redelivery was requested from Parcel Force and to redelivery to the post office. I contacted Craftelier customer support and apparently there was “double absence”. This is utter non sense as the redelivery was requested to the post office. Now it’s 12 February and after multiple refund requests, Craftelier sends me a legal document to sign to get a refund. What kind of company does that? Awful, never buying here again.

Have ordered from this company in the past. This time the goods were very poorly packed. Expensive fragile items were loose in the bottom of the box. Ink had leaked everywhere. Since my complaint they have sent me email after email wanting details of which items ( I had sent them photos) plus weights and measurements in order to get a refund on the spoiled goods. In the end I gave up. Just won’t use them again.

I ordered a gel plate and the payment went through but I didn't receive any confirmation email. I also haven't received my gel plate. I emailed the company and they haven't replied.
I am beginning to think this is a scam company.

My experience with Craftelier.com has been exceptional. Everything I have purchased has arrived quickly, the product range and pricing is great, the choice fantastic. I bought a Sissix machine - that through no fault of Craftelier - stopped feeding in plates. Luckily it was still in guarantee. Bartosz Modrzejewski in
International Customer Service helped immediately, checking that he had all the data to liaise with the service support team, keeping in touch with me to let me know what was happening and to get videos from me to prove the fault. Each step he was efficient, thorough, checking details, and reassuring me they were working on it, all through the busy Christmas and New Year. He solved the problem. I could not have asked for better service. I’m always concerned about buying an electric machine from outside of Ireland, but I would definitely buy from Craftelier again.

I had an issue with one of the items, Bartosz was fantastic in proving customer support and helping with the issue. I really appreciate the customer service they provide.

Craftelier is a very helpful, caring Company, that answers questions immediately. I would have no hesitation ordering from them again.

Their own brand products are incredible, especially their vast colour palette of textured cardstock. The prices are truly unbeatable and the shipping is is so consistent and speedy!

Unfortunately not all Craftelier products are worth investing in. The magic mats I was gifted came apart after 4 uses, I sent a video as requested of the faulty product, but as I was not able to give an order number because they was a gift, Craftelier declined to help even though they are faulty