CHIP Reverse Mortgage Reviews 

2,490
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 569 reviews, reviewers overwhelmingly had a great experience with this company and appreciate the exceptional support provided. Customers frequently praise the professional staff and dedicated mortgage specialists for delivering clear guidance and making the entire procedure completely stress-free. Many people note that representatives are exceptionally helpful, incredibly responsive, and always available to answer any questions promptly at every stage. Some reviewers were not happy with the service, pointing out occasional communication delays and noticeable confusion between sales and back office departments. A few consumers also mentioned experiencing some challenges with missing documents, unreturned messages, or facing unexpected administrative hurdles along the way.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives are consistently friendly,... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are consistently... See more

Service

Consumers find service to be positive, highlighting professional and efficient interactions with specialists.... See more

User experience

Clients share positive opinions on user experience, highlighting a smooth, seamless, and stress-free process... See more

Response time

People report positive experiences with response time, highlighting that staff members are consistently quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We dealt with Lendlab Inc. who obtained our Chip Reverse Mortgage for us. What amazing people,kept us up to date on all procedures going forward. Received clear & concise information in a timely manne... See more

Company replied

Rated 5 out of 5 stars

From the beginning my concerns were addressed by very kind professional staff. Every question was answered. The process was explained to me so I knew what to expect at each step. When I left my lawyer... See more

Company replied

Rated 5 out of 5 stars

Agnes Letkeman is a very fine representative for HEB and Chip. She explained and guided us through the process professionally, She was clear and patient. We never felt pressured, which was importan... See more

Rated 5 out of 5 stars

If you are thinking about a CHIP Reverse Mortgage but are not sure if it is right for you just pick up the phone and speak to one of the Mortgage Specialists. Our specialist is Rachele Dunn and she... See more


Company details

  1. Bank
  2. Financial Consultant
  3. Mortgage Broker

Written by the company

HomeEquity Bank (HEB) is Canada’s original and leading national provider of reverse mortgages, with over 40 years of service. HEB is the only federally regulated bank specialized for Canadians 55 and better. With its flagship product, the CHIP Reverse Mortgage, HomeEquity Bank empowers Canadians 55+ to use what they’ve built to live well, help their family, or plan their legacy by providing a secure way to access equity from their most strategic investment – their home.

CHIP Reverse Mortgage: There's No Retirement Like Home

Written by the company

The CHIP Reverse Mortgage by HomeEquity Bank provides Canadian homeowners 55+ with a safe, simple solution to retire in the home they love. Access up to 55% of your home equity without ever needing to move or sell. Whether planned or unexpected costs arise, the CHIP Program provides peace of mind by allowing you to live retirement on your terms without having to worry about monthly mortgage payments.

Learn More About the CHIP Reverse Mortgage


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,490)

536 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I was very disappointed in the length…

I was very disappointed in the length of time the process took and the fact that my house was appraised at a certain price and they dropped it down quite a bit because of the Toronto market. If I had known id end with such a small payout at the end I would have backed out

28 August 2026
Rated 5 out of 5 stars

I would like to recommend this company…

I would like to recommend this company for a reverse mortgage, I started this process as a retired senior looking to stay in my home and complete some necessary repairs and updates. The application process was thorough and completed in timely fashion.
This company made my journey stress free and accommodated my needs.
Would not hesitate to use this company again

3 September 2026
Rated 5 out of 5 stars

Sometimes we need help.

From the very start, as this was a the most serious decision I’ve made, where I was nervous, Janet and Abigail and also Audra made me feel heard and respected. They got right back to me when I had questions. Well done ladies. I’ve struggled for so long, and so hard that this end result will take a moment to get used to. What a gift to anyone who loves their home as much as I do. Thank you all.

2 September 2026
Rated 5 out of 5 stars

Professional and Client centric service Thanks Marcia

We were very impressed with Marcia who demonstrated strong communication skills and product knowledge. The result was a very streamlined process for us. The product offers flexibility and accessing the equity in our home allows us to continue the lifestyle we enjoy in retirement. Thank you Brad and Kat

3 September 2026
Unprompted review
Rated 5 out of 5 stars

The mortgage specialist

The mortgage specialist
Mr. Antoine Filion, made my experience with this process incredibly easy and pleasant. His help , his knowledge , his patience and way of explaining things in very respectful way made it a wonderful and very trusting process for me. He is a truly amazing person and extremely professional and I wish there is more caring people like him when it comes to customer interaction.
Thank you so much .

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Neil Sharma

Neil Sharma. Is the only one I dealt with. He was patient understanding and always listened. He was amazing self control when I was upset. Always calm.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Recommend Home Equity

I’ve been a client over 6 years and the last 4 times I’ve had the same specialist, Antoine Filion and found him to be very professional and knowledgeable.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Rachele

Rachele Dunn was excellent, very helpful and always keeps you updated throughout the process.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

If you are thinking about a CHIP it is worth making a phone call

If you are thinking about a CHIP Reverse Mortgage but are not sure if it is right for you just pick up the phone and speak to one of the Mortgage Specialists. Our specialist is Rachele Dunn and she has been fantastic through the entire process. We felt from the get go that Rachele really understood our situation and was more than able to explain everything fully.
Everyones's situation is different and we found that our concerns were answered and the explanations were backed up with an illustration that we were able to review and digest at our own pace. No pressure sales, just information that you can use to decide what is best for you. Its a big step and we found the process to be clear and our Mortgage Specialist to be extremely helpful, but we were never pressured, in fact you are required to obtain independent legal advice as part of the process.

25 August 2026
Rated 5 out of 5 stars

Great experience

Rachele Dunn was an amazing help, she did walk me through all the process.
She was very patient with my questions and answered them in a way that I understood

27 August 2026
Unprompted review

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